Using a web proxy

You can specify one or more web proxies to use for outbound web requests from the Management Node, and from the Conferencing Nodes in each system location.

Web proxies, when configured, are used to route all requests for analytics and incident reporting, Epic telehealth requests, license activation requests, requests from the Management Node to cloud service providers, and requests from One-Touch Join and VMR Scheduling for Exchange.

When a web proxy is configured for the Management Node, it is used to route outbound web requests in the following situations:

  • when sending usage statistics and incident reports,
  • for license activation requests,
  • when the Management Node communicates with the service configured for cloud bursting (i.e. Azure, AWS or GCP), and
  • (for deployments where One-Touch Join is enabled and is using OAuth) when the Management Node sends requests to the OAuth token endpoint.
  • (for deployments where VMR Scheduling for Exchange is enabled) when the Management Node sends requests to the Exchange server / Office 365, and (when OAuth is enabled) the OAuth token endpoint. Note that you can bypass use of the proxy for individual Exchange deployments using the Disable web proxy option.

When a web proxy is configured for a system location:

  • all Conferencing Nodes in that location will use that web proxy for incident reporting, Epic telehealth REST API requests, and

  • if the system location is being used for One-Touch Join, all One-Touch Join-related outbound requests from Conferencing Nodes in that location will use the web proxy. These requests include:

    • connections to Cisco endpoints

      You can bypass the web proxy for Cisco endpoints on a per-Endpoint Group basis. For more information, see Disable web proxy.

    • connections to the Exchange server

      You can bypass use of the web proxy for EWS connections to the Exchange server. For further information, please contact your Pexip authorized support representative.

    • connections to Google Workspace
    • connections to Microsoft Graph
    • (for deployments where One-Touch Join is using OAuth) for sending requests to the OAuth token endpoint.

To use a web proxy, you must first add its details via System > Web Proxies, and then add it to the configuration for the Management Node (Platform > Management Node) or the system location (Platform > Locations) you wish to use it for.

Option Description
Name The name used to refer to this proxy server.
Address The IP address or FQDN of the proxy server.
Port

The IP port of the proxy server.

Default: 8080.

Username

Password

 The username and password used when accessing the proxy server.

Next steps

You must now add the web proxy to the Management Node or to one or more System Locations.