Using a web proxy

You can specify one or more web proxies to use for outbound web requests from the Management Node, and from the Conferencing Nodes in each system location.

When configured, web proxies are used to route all requests from One-Touch Join, Secure Scheduler for Exchange and Epic telehealth; requests from the Management Node to cloud service providers; and for analytics, incident reporting, and license activation requests.

When a web proxy is configured for the Management Node, it is used to route outbound web requests in the following situations:

• when sending usage statistics and incident reports,
• for license activation requests,
• when the Management Node communicates with the service configured for cloud bursting (i.e. Azure, AWS or GCP),
• for OIDC administrator authentication requests,
• (for deployments where One-Touch Join is enabled and is using OAuth) when the Management Node sends requests to the OAuth token endpoint,
• (for deployments where Secure Scheduler for Exchange is enabled) when the Management Node sends requests to the Exchange server / Office 365, and (when OAuth is enabled) the OAuth token endpoint. Note that you can bypass use of the proxy for individual Exchange deployments using the Disable web proxy option.

When a web proxy is configured for a system location:

• all Conferencing Nodes in that location will use that web proxy for incident reporting, Epic telehealth REST API requests, participant authentication requests to an OIDC Identity Provider, and

• if the system location is being used for One-Touch Join, by default all One-Touch Join-related outbound requests from Conferencing Nodes in that location will use the web proxy. These requests include:

  • connections to Cisco endpoints

    You can disable use of the web proxy for Cisco endpoints on a per-Endpoint Group basis.

  • connections to Exchange servers

    You can disable use of the web proxy when configuring an Exchange Integration (under Advanced options).

  • connections to Microsoft Graph

    You can disable use of the web proxy when configuring a Graph Integration (under Advanced options).

  • connections to Google Workspace

To use a web proxy, you must first add its details via System > Web Proxies, and then add it to the configuration for the Management Node (Platform > Management Node) or the system location (Platform > Locations) you wish to use it for.

Option	Description
Name	The name used to refer to this proxy server.
Address	The IP address or FQDN of the proxy server.
Port	The IP port of the proxy server. Default: 8080.
Username Password	The username and password used when accessing the proxy server.

Next steps

You must now add the web proxy to the Management Node or to one or more System Locations.