Automatically sending usage statistics

As part of our desire to continuously improve operation of the Pexip Infinity platform and Infinity Connect clients based on real-life customer usage data, we have enabled the ability for customers, at their own discretion, to automatically provide us with statistics relating to the usage and configuration of their deployment.

When enabled at a platform level, relevant conference information (such as conference duration and number of participants, call duration and protocol) and selected configuration settings (such as version, license information, location and number of conferencing nodes) is sent automatically every 30 minutes to a third party service provider on behalf of Pexip.

When enabled for individual Infinity Connect clients, information on events (such as use of conference controls, application errors, and settings such as bandwidth and device selection), is sent on occurrence of the event.

We will anonymize, aggregate, and analyze the information from all customers who have enabled these options, in order to better understand the ways our products are being used in production deployments. This in turn helps us determine the features and requirements of future software releases, which will ultimately provide a product that is of maximum benefit to you.

The analytics information we receive will not be used for any other purpose, will not contain any identifying information (such as user names or passwords), and will not be shared with any other organizations in an identifiable manner. A full list of the data that will be sent to us at a platform level and by the Infinity Connect clients is given in Information sent when usage reporting is enabled. For any more information, please contact your Pexip authorized support representative.

When this option is enabled, either your Management Node must have a web proxy configured, or your firewall must be configured to allow the Management Node to send outbound traffic over HTTPS.

Enabling and disabling automatic sending of platform usage statistics

The option to automatically send usage statistics is enabled or disabled during initial installation of the Management Node (when running the installation wizard).

To enable or disable the automatic submission of usage statistics after initial installation or upgrade:

  1. On the Pexip Infinity Administrator interface, go to Platform > Global settings.
  2. From the Reporting section, select or deselect the Automatically send deployment and usage statistics to Pexip box as required.
  3. Select Save.

Enabling Infinity Connect usage statistics

Individual Infinity Connect users can also control via their Infinity Connect application's Settings page whether to Send anonymous statistics.

Note that the Automatically send deployment and usage statistics to Pexip global setting on the Management Node must also be enabled in order to allow the Infinity Connect application to send usage statistics.

Information sent when usage reporting is enabled

When Automatically send deployment and usage statistics to Pexip is enabled, the following platform usage statistics are sent by the Management Node to Pexip's service provider:

Information sent
Common
The version of Pexip Infinity software running on the Management Node.
The Pexip Infinity software license ID.
Public IP address of the Management Node from which the report has been sent.
The name of the Management Node.
Call
Reason the call was disconnected.
Whether the call was to a Virtual Meeting Room, Virtual Auditorium, Virtual Reception, or Pexip Distributed Gateway.
Number of seconds this call leg was alive.
Vendor of the endpoint that placed the call.
Protocol used by the endpoint (SIP, H.323, WebRTC, etc).
Maximum bandwidth signaled.
Whether the participant was a Guest or Host.
IP address of the Conferencing Node that handled the media for the call.
IP address of Conferencing Node that handled the signaling for the call.
Whether the media stream was encrypted.
Unique identifier of this call (UUID).
Unique identifier of the conference instance (UUID).
The time at which the call was connected.
The time at which the call was disconnected.
Identifier of the system location of the Conferencing Node to which the call was connected.
Whether the call was incoming or outgoing.
The perceived overall quality of the call.
The type of license used by the call.
The number of licenses consumed by the call.
Audio/Video/Presentation (statistics for each type of stream, where present)
Whether the stream is audio, video or presentation.
The format used by the Conferencing Node to encode the media stream being sent to the endpoint.
The quantity of data sent to the endpoint.
The display resolution of the image sent to the endpoint.
The total quantity of packets sent to the endpoint.
The total quantity of packets sent from the Conferencing Node but not received by the endpoint.
The format used by the Conferencing Node to decode the media stream being sent from the endpoint.
The quantity of data received from the endpoint.
The display resolution of the image received from the endpoint.
The total quantity of packets received by the Conferencing Node from the endpoint.
The total quantity of packets sent from the endpoint but not received by the Conferencing Node.
Conference
Cryptographic hash of the name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception or Pexip Distributed Gateway that was used.
The date and time that the first participant connected to the service.
The date and time that the last participant's call ended.
Number of seconds conference was active.
Whether the call was to a Virtual Meeting Room, Virtual Auditorium, Virtual Reception, or Pexip Distributed Gateway.
Total number of participants who connected to this conference instance.
The number of chat messages exchanged on this conference.
Platform (sent once a day for each system location)
Numeric identifier of the system location.
Number of nodes in that system location.
Configuration
Whether RTMP is enabled.
Whether SIP (TCP and TLS) is enabled.
Whether SIP TLS certificate verification mode is set to On or Off.
Whether WebRTC is enabled.
The URL to which OCSP requests will be sent.
The start value for the range of ports that all Conferencing Nodes use to send media.
The end value for the range of ports that all Conferencing Nodes use to send media.
The start value for the range of ports that all Conferencing Nodes use to send signaling.
The end value for the range of ports that all Conferencing Nodes use to send signaling.
Whether outbound calls are enabled.
Whether SSH is enabled.
Whether OCSP will be used when checking the validity of TLS certificates.
The DSCP value for management traffic sent from the Management Node and Conferencing Nodes.
The number of minutes a browser session may remain idle before the user is logged out of the Pexip Infinity Administrator interface.
The URL to which incident reports will be sent (if enabled).
Whether HTTP access for external systems is enabled.
Whether H.323 is enabled.
Whether incident reporting is enabled.
Whether support for Pexip Infinity Connect and Mobile App is enabled.
The number of configured devices (including those that are not registered).
The number of configured services (Virtual Meeting Rooms + Virtual Auditoriums + Virtual Receptions).
Whether chat messages are enabled.
Whether SIP UDP is enabled.
Whether the next generation Infinity Connect web app is enabled.
Registration
The number of users registered over SIP, H.323 and WebRTC.

When Send anonymous statistics is enabled on an Infinity Connect client, the following information is sent by the client to Pexip's service provider:

Information sent
Registration
When the client has failed to register, and the reason why.
When the client has registered, and the Route calls via registrar setting it will use.
When the user has intentionally unregistered the client.
Client configuration
Whether the client obtained its status information from the host server or Pexip Infinity, and whether it is using cached information.
Whether the camera was muted or unmuted when the client was opened.
When a user mutes or unmutes their camera from the home screen (prior to placing a call).
Whether the microphone was muted or unmuted when the client was opened..
When a user mutes or unmutes their microphone from the home screen (prior to placing a call).
When a user selects their speakers from the home screen.
When a user changes their display name.
When an Android user denies permission to access their device's calendar.
Placing a call
When a user initiates a call by selecting an address from the Recents list.
When a user initiates a call by selecting a meeting from the Calendar list.
The bandwidth to be used for the call.
When the user has entered an invalid meeting PIN.
When the user has entered an invalid Virtual Reception extension.
Details of any errors that were not presented to the user.
Details of any errors that were presented to the user.
When a user rejoins a conference after a failed call by selecting the Rejoin now option.
When a call fails.
The version of Pexip Infinity that the client is connecting to.
When the client failed to connect to a host server.
Presentation
When the user attempts to share their screen but does not have the Pexip Screensharing Extension installed.
When the user starts and stops presenting content, and whether they have elected to share their screen or present files.

When the user starts and stops receiving content from another participant, and whether:

  • the content is a screen share or files
  • the content is received in HD
When the user elects to view a presentation in a separate window, and when they elect to close that window
Conference control
When the user has selected Copy meeting link
When the user locks or unlocks the meeting
When the user mutes or unmutes all Guests
When the user selects Disconnects all participants
When the user selects Get media stats
When the user adds a participant to the meeting.
When the user selects the option to Send DTMF to another participant
When the user has sent DTMF tones, and whether they were sent to another participant, or to the conference.
When the user sends or receives a chat message (note that the content of the message is not logged).
When the user selects Show Info for a particular participant.
When the user changes the role of a participant.
When the user mutes or unmutes an individual participant.
When the user disconnects an individual participant.
When the user transfers a participant.
When the user's attempt to transfer a participant fails.
When the user mutes or unmutes their camera during a call.
When the user mutes or unmutes their microphone during a call.
When the user has been muted.
When the user escalates a presentation and control-only call to an audio call
When the user will be or has been disconnected.

When Send anonymous statistics is enabled on a legacy Infinity Connect client, the following information is sent by the client to Pexip's service provider:

Information sent
Indicates an attempt to place a call.
Indicates the call was connected.
Unique call identifier.
Properties of the type of client running Infinity Connect.
IP address of the client.
Width of the application window.
Height of the application window.
Screen width (maximum size available).
Screen height (maximum size available).
The bit depth of the color palette for displaying images.
The color resolution (in bits per pixel) of the screen.
Client/user language.
Whether the participant had audio-only media enabled.
Whether the participant had video (and audio) media enabled.
The requested connection bandwidth.
Indicates the participant initiated screen sharing / presenting.
Number of slides uploaded (when presenting).
Dial out participant role.
Dial out participant protocol.