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Automatically sending usage statistics

As part of our desire to continuously improve operation of the Pexip Infinity platform based on real-life customer usage data, we have enabled the ability for customers, at their own discretion, to automatically provide us with statistics relating to the usage and configuration of their deployment.

When enabled, relevant conference information (such as conference duration and number of participants, call duration and protocol) and selected configuration settings (such as version, license information, location and number of conferencing nodes) is sent automatically every 30 minutes to a third party service provider on behalf of Pexip. If you wish, we are happy to provide you with regular reports containing an analysis of your information, giving you insight into the usage patterns within your organization and helping you in your long-term capacity and growth planning.

We will also anonymize, aggregate, and analyze the information from all customers who have enabled this option, in order to better understand the ways our products are being used in production deployments. This in turn helps us determine the features and requirements of future software releases, which will ultimately provide a product that is of maximum benefit to you.

The analytics information we receive will not be used for any other purpose, will not contain any identifying information (such as user names or passwords), and will not be shared with any other organizations in an identifiable manner. A full list of the data that will be sent to us is given in Information sent when usage reporting is enabled. For more information, please contact your Pexip authorized support representative.

When this option is enabled, your firewall must be configured to allow the Management Node to send outbound traffic over HTTPS.

Enabling and disabling automatic sending of usage statistics

For new deployments, automatic sending of usage statistics is enabled or disabled during initial installation of the Management Node (when running the installation wizard).

For upgrades from existing deployments running Pexip Infinity v7 or earlier, this feature will be disabled by default.

To enable or disable the automatic submission of usage statistics after initial installation or upgrade:

  1. On the Pexip Infinity Administrator interface, go to Platform configuration > Global settings.
  2. Select or deselect the Automatically send deployment and usage statistics to Pexip box as required.
  3. Select Save.

Infinity Connect usage statistics

Individual Infinity Connect users can also control via their Infinity Connect application's Settings page whether to send usage statistics.

Note that the Automatically send deployment and usage statistics to Pexip global setting on the Management Node must also be enabled in order to allow the Infinity Connect application to send usage statistics.