Automatically sending usage statistics
As part of our desire to continuously improve operation of the Pexip Infinity platform and Connect apps based on real-life customer usage data, we have enabled the ability for customers, at their own discretion, to automatically provide us with statistics relating to the usage and configuration of their deployment.
When enabled at a platform level, relevant conference information (such as conference duration and number of participants, call duration and protocol) and selected configuration settings (such as version, license information, location and number of conferencing nodes) is sent automatically every 30 minutes to a third party service provider on behalf of Pexip.
When enabled for individual Connect apps, information on events (such as use of conference controls, application errors, and settings such as bandwidth and device selection), is sent on occurrence of the event.
We will aggregate and analyze the information for each customer who has enabled these options, in order to better understand the ways our products are being used in production deployments. This in turn helps us determine the features and requirements of future software releases, which will ultimately provide a product that is of maximum benefit to you.
The analytics information we receive will not contain any identifying information (such as user names or passwords), and will not be shared with any other organizations. A full list of the data that will be sent to us at a platform level and by the Connect apps is given in Information sent when usage reporting is enabled. For any more information, please contact your Pexip authorized support representative.
When this option is enabled, either your Management Node must have a web proxy configured, or your firewall must be configured to allow the Management Node to send outbound traffic over HTTPS.
The option to automatically send usage statistics is enabled or disabled during initial installation of the Management Node (when running the installation wizard).
To enable or disable the automatic submission of usage statistics after initial installation or upgrade:
- On the Pexip Infinity Administrator interface, go to .
- From the Automatically send deployment and usage statistics to Pexip box as required. section, select or deselect the
- Select .
Individual Connect app users can also control via their Connect app's page whether to Send anonymous statistics.
Note that the Automatically send deployment and usage statistics to Pexip global setting on the Management Node must also be enabled in order to allow the Connect app to send usage statistics.
When Automatically send deployment and usage statistics to Pexip is enabled, the following platform usage statistics are sent by the Management Node to Pexip's service provider:
When Send anonymous statistics is enabled on a Connect app, the following information is sent by the Connect app to Pexip's service provider:
|When the Connect app has failed to register, and the reason why.|
|When the Connect app has registered, and the Route calls via registrar setting it will use.|
|When the user has intentionally unregistered the Connect app.|
|Whether the Connect app obtained its status information from the host server or Pexip Infinity, and whether it is using cached information.|
|Whether the camera was muted or unmuted when the Connect app was opened.|
|When a user mutes or unmutes their camera from the home screen (prior to placing a call).|
|Whether the microphone was muted or unmuted when the Connect app was opened.|
|When a user mutes or unmutes their microphone from the home screen (prior to placing a call).|
|When a user selects their speakers from the home screen.|
|When a user changes their display name.|
|When an Android user denies permission to access their device's calendar.|
|Placing a call|
|When a user initiates a call by selecting an address from thelist.|
|When a user initiates a call by selecting a meeting from thelist.|
|The bandwidth to be used for the call.|
|When the user has entered an invalid meeting PIN.|
|When the user has entered an invalid Virtual Reception extension.|
|Details of any errors that were not presented to the user.|
|Details of any errors that were presented to the user.|
|When a user rejoins a conference after a failed call by selecting theoption.|
|When a call fails.|
|The version of Pexip Infinity that the Connect app is connecting to.|
|When the Connect app failed to connect to a host server.|
|When the user attempts to share their screen but does not have the Pexip Screensharing Extension installed.|
|When the user starts and stops presenting content, and whether they have elected to share their screen or present files.|
When the user starts and stops receiving content from another participant, and whether:
|When the user elects to view a presentation in a separate window, and when they elect to close that window|
|When the user has selected|
|When the user locks or unlocks the meeting|
|When the user mutes or unmutes all Guests|
|When the user selectsparticipants|
|When the user selects|
|When the user adds a participant to the meeting.|
|When the user selects the option toto another participant|
|When the user has sent DTMF tones, and whether they were sent to another participant, or to the conference.|
|When the user sends or receives a chat message (note that the content of the message is not logged).|
|When the user selectsfor a particular participant.|
|When the user changes the role of a participant.|
|When the user mutes or unmutes an individual participant.|
|When the user disconnects an individual participant.|
|When the user transfers a participant.|
|When the user's attempt to transfer a participant fails.|
|When the user mutes or unmutes their camera during a call.|
|When the user mutes or unmutes their microphone during a call.|
|When the user has been muted.|
|When the user escalates a presentation and control-only call to an audio call|
|When the user will be or has been disconnected.|