About the Infinity Connect web app

The Infinity Connect web app is automatically available as part of all Pexip Infinity deployments. It provides a WebRTC interface to Pexip Infinity conferencing services. Browsers that are not WebRTC-compatible use a Flash-based interface to the legacy version of the app.

The web app is supported in the following browser versions, although we strongly recommend using the latest publicly-released version (i.e. "stable version" or "supported release") of a browser:

  • Google Chrome version 61 and later
  • Mozilla Firefox version 60 ESR and later
  • Microsoft Edge version 41 and later
  • Opera version 53 and later
  • Apple Safari version 11.1 and later on macOS. Note that Safari version 11 and later will not work with Pexip Infinity version 15 or earlier.
  • Apple Safari on iOS 11.2 and later.
  • Microsoft Internet Explorer version 11 and later on Windows 7 (requires Flash Player 11 and later ActiveX® plugin, and must not be in Compatibility View). We do not support Internet Explorer on Windows 10. In all cases, Internet Explorer will be redirected to the legacy web app. As of 1 January 2020, the Infinity Connect web app will stop supporting Microsoft Internet Explorer.

Infinity Connect web app is not supported on devices running on a Windows Phone OS.

Infinity Connect users can share images and PDFs from any browser. Additionally, users on Chrome and Firefox can share their screen (users of Chrome prior to v72 must first install a chrome extension).

Accessing a conference or making a call

To access a conference or make a call using the Infinity Connect web app, users enter into the address bar the IP address or domain name of their nearest Conferencing Node (or reverse proxy if, for example, it is being used to host a customized version of the web app), followed by /webapp/home (for example, confnode.example.com/webapp/home). Users are then presented with the home screen, from where they can check their setup and then select Call to enter the alias of the conference or person they want to call.

System administrators and conference organizers can also provide a preconfigured link to a conference alias.

If your Pexip Infinity deployment is located inside a private network and you want to allow Infinity Connect users who are located outside your network to connect to your deployment, see Using Infinity Connect from outside your network.

Hardware requirements

The performance of the Infinity Connect web app typically depends upon a combination of the choice of browser and which other applications are currently running on the client system.

However, as a minimum we recommend that your client system has:

  • 4 GB of RAM
  • Intel Core i5 processor or equivalent

Installing and managing Chrome extensions

Enabling screen sharing in Chrome

If you are using a version of Google Chrome prior to v72, before you can use Infinity Connect to share your computer screen with other conference participants, you must install the Pexip Screensharing Extension. To do this:

  1. While in a meeting, from the toolbar at the bottom of the screen select Share my screen:

  2. If the extension is not already installed, you will see a message similar to this:

  3. Select Install. This will take you to the Pexip Screensharing Extension on the Chrome web store.
  4. Install the extension by clicking on the button at the top right of the page.

    The following confirmation will appear:

  5. Select Add extension.

You are now ready to share your screen.

Managing the Pexip Screensharing Extension

The Pexip Screensharing Extension maintains a list of all of the domains (or websites) that you have allowed to use the extension.

To remove domains from this list:

  1. Go to chrome://extensions (type this in to your Chrome browser's address bar).
  2. On the Pexip Screensharing Extension tile, select Details and then select Extension options.
  3. Select X by any domain you want to remove.

If you subsequently attempt to share your computer screen while participating in a conference hosted at a domain that you have removed, you will once again be asked to allow the Pexip Screensharing Extension to share your screen.