About the Infinity Connect web app

The Infinity Connect web app is automatically available as part of all Pexip Infinity deployments. It provides a WebRTC interface to Pexip Infinity conferencing services. Browsers that are not WebRTC-compatible use a Flash-based interface to the legacy version of the app.

The web app is supported in the following browser versions, although we strongly recommend using the latest publicly-released version (i.e. "stable version" or "supported release") of a browser:

  • Google Chrome version 61 and later
  • Mozilla Firefox version 60 ESR and later (Firefox version 68 and later requires Pexip Infinity version 21 and later)
  • Microsoft Edge version 41 and later
  • Opera version 53 and later
  • Apple Safari version 11.1 and later on macOS. Note that Safari version 11 and later will not work with Pexip Infinity version 15 or earlier.
  • Apple Safari on iOS 11.2 and later.
  • Microsoft Internet Explorer version 11 and later on Windows 7 (requires Flash Player 11 and later ActiveX® plugin, and must not be in Compatibility View). We do not support Internet Explorer on Windows 10. In all cases, Internet Explorer will be redirected to the legacy web app. As of 1 January 2020, the Infinity Connect web app will stop supporting Microsoft Internet Explorer.

Infinity Connect web app is not supported on devices running on a Windows Phone OS.

Infinity Connect users can share images and PDFs from any browser. Additionally, users on Chrome, Opera and Firefox can share their screen.

Accessing a conference or making a call

To access a conference or make a call using the Infinity Connect web app, users enter into the address bar the IP address or domain name of their nearest Conferencing Node (or reverse proxy if, for example, it is being used to host a customized version of the web app), followed by /webapp/home (for example, confnode.example.com/webapp/home). Users are then presented with the home screen, from where they can check their setup and then select Call to enter the alias of the conference or person they want to call.

System administrators and conference organizers can also provide a preconfigured link to a conference alias.

If your Pexip Infinity deployment is located inside a private network and you want to allow Infinity Connect users who are located outside your network to connect to your deployment, see Using Infinity Connect from outside your network.

Hardware requirements

The performance of the Infinity Connect web app typically depends upon a combination of the choice of browser and which other applications are currently running on the client system.

However, as a minimum we recommend that your client system has:

  • 4 GB of RAM
  • Intel Core i5 processor or equivalent