• To stop sending your video, select the camera icon; this will change to to indicate that your camera is off. Select the icon again to turn your camera back on.
• The microphone icon shows a green bar to indicate the level of audio being detected. To mute yourself, select the microphone icon; this will change to to indicate that your microphone is off. Select the icon again to turn your microphone back on.

Use the drop-down options to select the camera, microphone and speakers you wish to use.

• The video preview shows the image that you'll send to other meeting participants from the selected camera.
• The green bar under the video window shows the sound level being detected by the selected microphone.
• The Test your sound option plays audio from the selected speakers.

Enable this option to use Pexip's noise suppression feature, which reduces the volume of non-speech background noise in the audio you are sending to the meeting.

If this feature is disabled, your device may instead use its own noise suppression functionality, if available and compatible with your browser.

This option is disabled by default.

Enable this option to prioritize motion over sharpness when sharing content with other participants. This is the best option when sharing video; the image will be less sharp, but the motion will be smoother.

Leave disabled to prioritize sharpness. This is the best option when sharing static presentations and images.

This option is disabled by default.

This setting controls whether the currently selected camera can be controlled (if it supports pan/tilt/zoom, or zoom-only) by another participant — either another Connect app user, or a SIP/H.323 endpoint user (supported in gateway calls only). See Control another participant's camera for more information.

The Connect web app requires Chrome version 87 or later. You can go to chrome://media-internals/ to check if your device's camera supports pan/tilt/zoom. Your browser will also ask for permission to allow your camera to be controlled:

This option is disabled by default.

Enable this option to view shared presentation as part of the video mix whenever an Adaptive Composition layout is being used.

When disabled, any presentation being shared by another participant is shown in a thumbnail at the top of the screen, and you can toggle between the presentation and the main video.

This option is disabled by default.

Controls the amount of bandwidth you'll use for the meeting.

If you are on a cellular connection or slow Wi-Fi connection, or if you experience slow, frozen or low-quality video, you may want to change this to a lower setting.

Use Auto if you do not want to apply any bandwidth limitations to your call.

Meeting settings are not applicable to direct media calls.

This prevents guest participants from joining the meeting. When a meeting has been locked, you can still admit them manually.

The impact of locking depends on whether or not the meeting has a Host PIN. For full details, see Locking a conference and allowing participants to join a locked conference.

(Available to Hosts connected as control-only)

In most cases, when a Host joins a meeting Guest participants can then join it. However, this does not apply to Hosts who have joined without audio or video (i.e. as control-only participants, using a callType of none). These Hosts must select the option to Start meeting to allow Guests to join.

This opens an overlay dialog from where you can dynamically change the layout of the meeting — just select the layout you want to use.

(Not supported in Safari on iOS)

Enable this option to be asked to confirm before closing the browser or tab in which the meeting is currently running. This stops you from accidentally leaving a meeting.

This option is disabled by default.

Enable this option if your deployment uses SSO authentication for participants, and you wish to see which participants were required to authenticate (and did so successfully) before joining the meeting.

When enabled, each participant's authentication status is indicated by a or next to their name in the Participants panel.

(Available when connected with audio or video)

This option displays diagnostic information about your call and client, such as the codec being used, incoming and outgoing audio and video bitrates, and how many data packets have been lost and received.

Lets you select the language used throughout the web app.

For more information, see Setting your preferred language.

This option takes you to a link on Pexip's website where you can provide feedback on the web app directly to our development teams.

The link is also shown after you have left a meeting.

The Participants panel button indicates how many participants are in the meeting (including yourself).

Select the Participants panel button to open the list of all meeting participants.

From here you can view and control individual participants.

Within the Participants panel, participants are sorted into groups, including:

• Raised a hand: the participant has indicated that they'd like to speak.
• Waiting in lobby: the participant has not yet joined the meeting, for example because the meeting has been locked and they are waiting for a Host to admit them.
• In this meeting: the participant is connected to the meeting.
• External: the participant is connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet.

To hide the panel, select the Participants panel button again.

Within the Participants panel, participants may have any of the following icons next to their name:

indicates that the participant has muted themselves

indicates that the participant has been muted by a Host

indicates that the participant is not sending any video

indicates that the participant is sharing their screen

indicates that the participant is currently speaking (or sending audio).

Additionally, if you have enabled the option to Show authenticated participants:

indicates that the participant was required to authenticate, and did so successfully, before joining the meeting.

indicates that the participant was not required to authenticate in order to join the meeting.

(Requires Host privileges)

The indicator on the Participants panel button changes to a red dot whenever any participants are waiting in the meeting lobby because they are:

• waiting to join a locked conference, or
• waiting to join a meeting that requires authentication, but they are using an endpoint that does not support authentication.

Select the button to open the Participants panel, and locate the participant in the Waiting in lobby section.

You then have two options:

• To allow a participant to join the conference, select Admit.
• If you do not want them to join, select Deny. The participant will be disconnected from the meeting.

(Requires Host privileges)

1. From the bottom of the Participants panel select Add participant.
2. Enter the address of the participant. This must be in the format name@domain
3. Select whether you want the participant to have Host privileges.
4. Select Add participant.

The call is placed from the meeting to the participant and they appear in the participant list. If and when the participant answers the call they will join the meeting; if they do not answer, or do not accept the call, they are removed from the participant list.

To send a link to the meeting to someone so that they can join you:

1. From the bottom of the Participants panel select Add participant.
2. Next to the meeting link, select Copy.

You can then send this link to other participants who can paste it into their browser to join the meeting.

Mute/unmute another participant

(Requires Host privileges)

From the Participants panel, hover over the participant's name, select and then Mute microphone or Unmute microphone.

When muted by a Host, a icon is shown next to the participant's name.

(Requires Host privileges)

From the top of the Participants panel, select and then Mute all guests.

For Connect Webapp3 clients, local muting is synchronized with server-side muting. For more information, see Administrative versus local muting.

(Requires Host privileges)

From the top of the Participants panel, select and then Disallow guests to unmute.

For Connect Webapp3 clients, local muting is synchronized with server-side muting. For more information, see Administrative versus local muting.

(Requires Host privileges)

Open the Participants panel. At the top is a list of participants who have Raised a hand.

Participants are listed in the order that they raised their hand.

(Requires Host privileges)

From the Participants panel, hover over the participant's name, select and then Lower hand.

A participant can also lower their own hand.

Change a participant's role

(Requires Host privileges; you cannot change your own role to Guest.)

From the Participants panel, hover over the participant's name, select and then Make host or Make guest.

You cannot change the role of External Guest participants (those who are connected directly to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet).

(Requires Host privileges)

From the Participants panel, hover over the participant's name, select and then Spotlight.

For more information, see Spotlighting a participant (classic layouts only).

(Requires Host privileges. This feature must be enabled by an Administrator; not all endpoints can be controlled remotely.)

You can enable your own camera to be controlled by another participant — see Enable far-end camera control for more information.

To control another participant's camera when you are in a Virtual Meeting Room or Virtual Auditorium:

1. From the Participants panel, hover over the participant's name, select and then Camera control.

   The Remote camera control overlay appears.

2. Use the buttons on the overlay, or your keyboard arrow and + or — keys, to pan, tilt and zoom the selected participant's camera.

   You can also select Spotlight participant to bring the participant into the main video window for as long as the Remote camera control overlay is open.

If you are in a direct person-to-person call, you can control the other participant's camera using the toolbar option.

(Requires Host privileges)

From the Participants panel, hover over the participant's name, select and then Transfer.

Enter the alias of the conference you wish to transfer the participant to, its PIN (if applicable) and if the participant should join as a Host, and then select Transfer.

You can transfer any participant, except yourself.

(Requires Host privileges; applies to Virtual Meeting Rooms and Virtual Auditoriums only)

From the Participants panel, hover over the participant's name, select and then Enter DTMF. A DTMF keypad appears.

(Requires Host privileges)

From the Participants panel, hover over the participant's name, select and then Disconnect. You are asked to confirm that you want to remove the participant from the meeting.

The participant who is removed sees a message saying that another participant disconnected them.

From the top of the Participants panel select and then Disconnect all.

This option ends the meeting by disconnecting all participants, including yourself.

You are asked to confirm that you want to disconnect everyone.

(Available when chat has been enabled by the administrator)

When a new chat message is received, a red dot notification appears on the Chat button.

To view messages or send a message, select the Chat button. The Chat panel opens which shows all chat messages, along with events such as participants joining or leaving the meeting.

Chat messages are visible to everyone else in the conference with a chat-capable client (such as Skype for Business or Connect app). Participants will only see messages sent after they joined the meeting.

To send your own message, type it in the text box at the bottom of the panel and select the Send button, or press Enter on your keyboard:

To start a new line in the message, press Shift+Enter on your keyboard.

You can also share videos and images by pasting their URL into the text box.

The chat panel shows information about the time at which each participant joined or left the meeting.

Share your screen with all other participants

(Available on desktop browsers only; not available on mobile browsers.)

1. From the toolbar select Share screen.
2. Select the window, screen or tab you want to share.

3. Optionally, select whether you want to Share system audio, or Share tab audio if you are sharing a browser tab.

   Sharing audio when sharing your screen is supported on Chrome and Edge browsers only. On Windows you can share either system audio or browser tab audio. On Mac and Linux, you can only share audio from a browser tab.

   You must have joined the conference with audio to be able to share audio. Muting your microphone does not also mute shared audio.

4. To stop sharing, select the Stop sharing button.

The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Connect Webapp3, share your screen, and select the Slide Show window.

Note that the ability to present into a meeting may have been restricted to Hosts only.

Indicate that you wish to speak

From the toolbar, select Raise hand. The meeting Host is alerted that your hand is raised. If you no longer wish to speak, you can select the button again to Lower hand.

Host participants can also lower your hand.

(Requires Host privileges; not available in direct media calls)

From the toolbar, select Lock the meeting. This prevents guest participants from joining the meeting. When a meeting has been locked, Hosts can still admit them manually.

The impact of locking depends on whether or not the meeting has a Host PIN. For full details, see Locking a conference and allowing participants to join a locked conference.

(Available when live captions have been enabled by the administrator)

Enter the Host PIN

(Applies to gateway calls only)

If you're in a gateway call to another device or to an externally-hosted conference such as Microsoft Teams or Google Meet, you can send DTMF tones to the device or meeting.

From the toolbar, select Enter DTMF. A DTMF keypad appears.

(Requires Host privileges. This feature must be enabled by an Administrator; not all endpoints can be controlled remotely.)

You can enable your own camera to be controlled by another participant — see Enable far-end camera control for more information.

To control the other participant's camera when you are in a direct person-to-person call, From the toolbar select Camera control. The Remote camera control overlay appears. Use the buttons on the overlay, or your keyboard arrow and + or — keys, to pan, tilt and zoom the selected participant's camera.

If you are in a VMR or Virtual Auditorium, you can control a participant's camera from the Participants panel.

When a participant starts a presentation, you automatically see the content they are sharing as your main image, and the image of the participants reduces to a small thumbnail at the top of your screen.

You can toggle between viewing the presentation and viewing the participants by clicking on the thumbnail.

You can expand the size of the main window so that the thumbnail is overlaid on the main image, rather than sitting separately at the top of the screen, using the Expand and Collapse buttons which appear in the toolbar.

If Prefer presentation in mix is enabled, whenever an Adaptive Composition layout is being used the presentation stream is displayed as part of the layout mix (replacing some of the other video participants).

View a presentation in a separate window

Whether you are the presenter or a participant, you can view the current presentation in a separate browser window.

To do this, from the top right of the screen select Dual-screen mode .

To return to viewing the presentation in the same window, either close the separate window or select Dual-screen mode again.

If breakout rooms are enabled for the meeting, a Breakout rooms side panel lets Hosts set up and manage the breakout rooms.

See Breakout rooms for more information.

Stop/start sending your video to other participants

From the panel at the bottom right of the screen, select Turn camera off or Turn camera on. Alternatively, press c on your keyboard to toggle between these options.

When your camera is off, other participants cannot see you, but you can see them.

Stop/start sending your audio to other participants

From the panel at the bottom right of the screen, , select Mute microphone or Unmute microphone. Alternatively, press m on your keyboard to toggle between these options.

When you're muted, other participants cannot hear you, but you can hear them.

While your microphone is muted, you can press and hold down the keyboard spacebar to temporarily unmute yourself while you speak.

If your microphone detects sound while muted, you are shown a message saying "Trying to speak? Your microphone is muted".

Disconnect yourself from the conference

Hide / show your self-view

The video of yourself that is being sent to other participants is shown in a thumbnail at the top right of the screen. To hide this from yourself, select the Hide self-view icon within the image. Your self-view is replaced by a small toolbar with just the microphone control, drag handle and Show self-view button:

Change your background

(Available only when the self-view window is expanded)

From the self-view window, select Change background effect. From the Effects window, select whether you want to Blur or Replace your background — or select None to remove the currently selected effect.

For more information on these options, see Blurring or replacing your background.

Mute and unmute yourself

You can stop and start sending your audio to other participants by selecting the microphone icon from within the self-view window / toolbar.