Tracking usage with a service tag

Each Virtual Meeting Room (including those used for scheduled conferences), Virtual Auditorium, Virtual Reception, Call Routing Rule and registered device can be assigned a unique identifier, known as a service tag. You can then use this tag to track usage of the service, for example for billing purposes.

In most cases, if you are using service tags in your deployment you would use the Pexip Infinity Management API to obtain the information you require from the logs (for more information, see Log output). However, you can also search the Administrator log directly from the web-based Administrator interface (Status > Administrator log) using the service tag to track usage of the service.


A service provider is using the Pexip Infinity Management API to create Virtual Meeting Rooms automatically on behalf of customers. They assign each new VMR a user-friendly Service name - this is the name that will be presented to participants accessing the conference and will appear in Skype for Business / Lync users' contact lists. They also assign each VMR a randomly generated UUID as the Service tag. The service provider then uses the Service tag UUID to track usage of each VMR in order to bill each customer appropriately for using their services.