Manually dialing out to a participant from a conference
The Pexip Infinity platform allows you to manually dial out to participants from a conference, on an ad-hoc basis. When you dial out to a participant in this way, a call is placed to their endpoint from the Virtual Meeting Room or Virtual Auditorium. If and when they answer the call, they will join the conference as either a Host or Guest, depending on the option that you selected. Participants joining the conference in this way will not go through the IVR screen and will not have to enter a PIN.
The participant could also take the form of a dedicated multimedia stream to enterprise CDN (Content Delivery Network) streaming and recording services such as Wowza, Adobe, VBrick, Abiliteam, Qumu and Azure Media Services, and to public streaming services such as YouTube. Any Pexip conference can be streamed as a live event to an unlimited number of viewers, and can automatically be recorded and stored for later consumption. For more information, see Streaming a conference over YouTube.
Call Routing Rules may be applied when dialing out from a conference to a new participant:
- Call Routing Rules are applied if automatic routing is selected when placing the call — this means that the dialed alias must match an outgoing Call Routing Rule for the call to be placed (using the protocols and call control systems etc. as configured for that rule).
- For manual routing, Pexip Infinity always attempts to route the call according to the requested protocol and media capabilities.
The ability to manually dial out to a participant is enabled by default. You can disable this setting by going to the Enable outbound calls checkbox (note that this will also disable calls made via the Pexip Distributed Gateway).page ( ) and clearing the
You can also configure a Virtual Meeting Room or Virtual Auditorium so that one or more participants are dialed out to automatically whenever a conference starts. For more information, see Automatically dialing out to a participant from a conference.
If your environment includes a PSTN gateway or uses an ITSP (Internet telephony service provider), consider the potential for toll fraud if you have Call Routing Rules that can route calls to the PSTN gateway or ITSP, or if you allow conference participants to dial out to other participants via the PSTN gateway or ITSP. See PSTN gateways and toll fraud for more information.
You can use the Pexip Infinity Administrator interface to dial out to a participant from a Virtual Meeting Room or Virtual Auditorium. If and when the call is answered, that endpoint will join the conference.
To dial out to a participant using the Administrator interface:
Select the Virtual Meeting Room or Virtual Auditorium to dial the participant from. You can do this in any of the following ways:
- Go to Virtual Meeting Room. and select the name of the
- Go to Virtual Auditorium. and select the name of the
- If the conference that you wish to dial out from is already in progress, go to Virtual Meeting Room or Virtual Auditorium being used. and select the name of the
- At the bottom left of the screen, select .
Complete the following fields:
Field Description System location
Select the system location from which the call will be placed. If there is more than one Conferencing Node in that location, Pexip Infinity will choose the most appropriate.
The system location determines which H.323 gatekeeper or SIP proxy to use to route the call.
Service alias This lists all the aliases that have been configured for the selected Virtual Meeting Room or Virtual Auditorium. The participant will see the incoming call as coming from the selected alias. Participant alias The alias of the endpoint/participant that you want to dial. Route this call
Select how to route the call:
- Manually: uses the requested Protocol and the defaults for the specified System location.
- Automatically: routes the call according to the configured Call Routing Rules— this means that the dialed alias must match an outgoing Call Routing Rule for the call to be placed (using the protocols and call control systems etc. as configured for that rule).
Participant display name
An optional user-facing display name for this participant, which may be used in participant lists and as the overlaid speaker name (if enabled).
If this name is not specified then the Participant alias is used as the display name instead.
The signaling protocol to use when dialing the participant. Select either SIP, H.323, or if the endpoint is a Lync / Skype for Business client, select Lync / Skype for Business (MS-SIP). The RTMP protocol is typically used when adding a streaming participant. Note that if the call is to a registered device, Pexip Infinity will instead use the protocol that the device used to make the registration.
This field only applies when Route this call is set to Manually.
Allows you to limit the media content of the call. The participant being called will not be able to escalate beyond the selected capability. For more information, see Controlling media capability.
Default: Main video + presentation.
This field only applies when Route this call is set to Manually.
Role Select whether you want the participant to join the conference as a Host or Guest. DTMF sequence
An optional DTMF sequence to be transmitted after the call to the dialed participant starts.
A DTMF sequence can include:
- the digits 0-9
- * (asterisk)
- # (hash)
- , (comma).
The DTMF tones will be sent 3 seconds after the call connects, one at a time, every 0.5 seconds. A comma is a special digit that represents a 2 second pause (multiple commas can be used if a longer pause is needed).
For example, if you are dialing an audio bridge and want to enter conference number 666 followed by #, pause for six seconds and then supply conference PIN 1234 followed by #, you would configure 666#,,,1234# as your DTMF sequence.
Identifies the dialed participant as a streaming or recording device. See Streaming a conference over YouTube for more information.
Dual stream (presentation) URL
When adding a dual streaming RTMP participant, this specifies the RTMP URL for the second (presentation) stream.
Leave this field blank when adding a single streaming participant.
Keep conference alive
Determines whether the conference will continue when all other participants have disconnected.
Yes: the conference will continue to run until this participant has disconnected (applies to Hosts only).
If multiple: the conference will continue to run as long as there are two or more If multiple participants and at least one of them is a Host.
No: the conference will be terminated automatically if this is the only remaining participant.
For streaming participants, we recommend that this option is set to No.
For more information, see Automatically ending a conference.
- Select .
A message Initiated dial out to participant will appear at the top of the screen.
To confirm whether the participant has joined the conference:
- Go to .
- Select the name of the Virtual Meeting Room or Virtual Auditorium.
- Select the tab.
The participant will appear in the list.
If you have Host privileges, you can use the Infinity Connect desktop client, the Infinity Connect Web App, or the Infinity Connect Mobile client for Android to dial out to participants from the Virtual Meeting Room or Virtual Auditorium you are in. When you use this feature, a call is placed to the participant and if and when they answer the call, they will join the conference directly (they will not go through the IVR screen and will not have to enter a PIN).
To dial out to a participant using Infinity Connect, from within a Virtual Meeting Room or Virtual Auditorium:
- Select the menu icon and then select Add a new participant.
- At the prompt, enter the address of the person you want to dial.
If you want to use a protocol other than SIP (the default) select either Automatic, H.323, Lync/Skype or RTMP.
Automatic means that the protocol will be selected according to how your administrator or service provider has configured the system.
RTMP is typically used when connecting to a streaming or recording service.
To support the use of Automatic you must configure some appropriate Call Routing Rules that apply to Outgoing calls from a conference. If required, you can then also change the default protocol presented to users of the Infinity Connect Web App and desktop clients by configuring the defaultDialOutProtocol setting in the settings.js file (see Advanced Infinity Connect Web App customization and Customizing the Infinity Connect desktop client for more information).
- Select whether you want the participant to have Host or Guest privileges.
- Select OK.
A call will be placed from the Virtual Meeting Room or Virtual Auditorium to the participant and they will appear in the participant list with the "calling" icon next to their avatar while their endpoint is ringing. If and when the participant answers the call they will join the conference; if they do not answer, or do not accept the call, they will disappear from the participant list.
In order to use this feature:
- You must have Host privileges.
- In some cases, your administrator must have enabled this functionality
. See Enabling and disabling SIP, H.323, WebRTC and RTMP for more information.
- You must have agreed to allow the Infinity Connect Mobile client to access your contacts.
You can use the Infinity Connect Mobile client to dial out to participants from the Virtual Meeting Room or Virtual Auditorium you are in. When you use this feature, a call is placed to the participant and if and when they answer the call, they will join the conference as a Guest participant (or as a normal participant, if the conference has no PIN). Participants joining the conference in this way will not go through the IVR screen and will not have to enter a PIN.
To dial out to a participant using the Infinity Connect Mobile client for iOS when in a call:
- From the left of the screen, select and then
The following screen will appear:
- Select from the available options:
- to call someone already in your Contacts, select
- to call someone you have recently called from the Pexip App, select
- to call anyone else, select Address field enter the number or URI of the participant, and then select the Protocol. (Note: Automatic means that the protocol will be selected according to how your administrator or service provider has configured the system.) . In the
A call will be placed from the Virtual Meeting Room or Virtual Auditorium to the participant. If and when the participant answers the call they will join the conference and appear on the participant list.