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We endeavor to make Pexip Infinity interoperable with all relevant standards-based devices. These tables list the devices and software versions with which Pexip Infinity is known to work, along with any known issues. Note however that these lists are not exhaustive - the absence of a device or specific version does not imply a lack of interoperability.

We welcome your feedback on any known issues with any of the mentioned devices or software versions, and we would also like to hear of any other devices that you have used with Pexip Infinity. Please send your comments to your Pexip authorized support representative.

For a list of more general system issues and how to resolve them, see Troubleshooting the Pexip Infinity platform.


Product Version Notes

Lync Room System (LRS)

Skype Room Systems (SRS) (project Rigel - e.g. Logitech SmartDock)

from first release  
Microsoft Surface Hub from first release  
Software endpoints
Skype for Business 2016 client Windows and OSX See Received content can be slow to update.
Skype for Business 2015 client Windows
Skype for Business Mobile iOS/Android/Windows
Lync 2013 desktop client Windows and OSX
Lync 2011 desktop client OSX
Lync 2010 desktop client Windows
Call control
Skype for Business Server 2015  
Lync Server 2010


Product Version Notes
Hardware endpoints
Polycom HDX 4000/4500/6000/7000/8000/9000 series 2.5 and above  
Polycom VSX 3000/5000/6000/7000/8000 series 8.7.1 and above  
Polycom QDX 6000 4.0.2 and above  
Polycom RPX 200/400 Immersive Room* 2.6 and above  
Polycom OTX 300 Immersive Room* 5.1 and above  
Polycom TPX 306 Immersive Room* 3.1 and above  
HP Halo Polycom Rooms 3.0 and above  
Polycom RealPresence Group 300/500/700 series 4.0.2 and above  
Polycom RealPresence Immersive Studio Room* 5.1 and above  
Polycom RealPresence Centro 5.1 and above  
Polycom RealPresence Debut 1.1 and above  
Polycom RealPresence Trio 5.4 and above  
Polycom VVX 1/2/3/4/5/600 Phone 5.4 and above  
Software endpoints
Polycom RealPresence Desktop & Mobile – Windows, Mac, iOS, Android 2.3.0 and above  
Polycom CMA Desktop 5.2.2 and above  
Polycom DMA 7000 6.1.2  
Polycom CMA 4000/5000 4.0 and above  
Polycom VBP 5300/6400 9.0 and above  
Polycom RMX/RPCS 800s/1500/1800/2000/4000 8.2.0 and above  
* Pexip Infinity can support the primary VTC in a multi-screen system. If all screens are required, Pexip Infinity can be a gateway into the current MCU for an end-to-end experience.


Product Version Notes
Hardware endpoints (VTC)
Cisco C series
(C20, C40, C60, C90)
TC4.2.1 and above  
Cisco DX series
Cisco E20 TE4.1.1 and above

See Main video on a Cisco E20 freezes when content is received

Cisco EX series
(EX60, EX90)
TC6.3 and above  
Cisco MX series
(MX200, MX300, MX700, MX800)

TC5.0 and above

CE8.0 and above

Cisco MXP series
(880 MXP, 990 MXP, 1000 MXP, 1500 MXP, 1700 MXP, 3000 MXP, 6000 MXP)
F8.3 and above See A Cisco MXP intermittently puts a call on hold immediately after resuming it. and After upgrading to version 10 or later, some Cisco MXPs may no longer be able to connect over TLS to Pexip Infinity.
Cisco Edge 75/85/95 MXP series
F5.3 and above  

Cisco SX series VTC systems

(SX10, SX20, SX80)

TC7.3.0 and above  
Cisco Video Phones 9951/9971 9.3 and above  
Cisco TX 9000 Immersive Room* 6.1 and above  
Cisco IX 5000 Immersive Room* 8.0 and above  
Cisco Tandberg T1000 E5.3.1  
Cisco Tandberg T150 L6.1  
Software endpoints  
Cisco Jabber/Movi desktop client 4.3 and above  
Cisco Jabber for Windows (via CUCM) 9.7 and above  
Webex CMR 31.0 and above  
Call control  

Cisco VCS Control

Cisco VCS Expressway

X7.2.1 and above  
Cisco Unified Communications Manager (CUCM) 8.5 and above  
Cisco Codian 4200 series (4203, 4205, 4210, 4215, 4220) 4.3 and above  
Cisco Codian 4500 series (4501, 4505, 4510, 4520) 4.3 and above  
Cisco Codian 8400 series 4.5 and above  
Cisco Codian 8500 series 4.3, and above  
Cisco TelePresence Server (8700, 7010) 3.1  
Cisco TelePresence MSE8000 MCU 4.1 and above  
* Pexip Infinity can support the primary VTC in a multi-screen system. If all screens are required, Pexip Infinity can be a gateway into the current MCU for an end-to-end experience.

Other manufacturers

Product Version Notes
Hardware endpoints
Aethra Vega X5, X7 10.1.24, 12.1.7  
AVer EVC series 1.08, 10.06, 10.10  
AVer HVC3300 3.12, 3.14  
Counterpath Bria 3.2.1, 3.5.5  
Huawei TEX0 series HD Endpoints 1.1, 1.2  
Huawei - VP9030-1080P 11.2  
LifeSize Express 200, 220 4.8 and above  
Lifesize Room 200, 220 4.8 and above  
Lifesize Team 200, 220 4.8 and above  
Lifesize Passport 4.8 and above  
LifeSize Icon 600 1.1.4 and above  
RadVision XT1000, XT4000, XT5000, XT240 8.3 and above  
RadVision VC240 2.5 and above  
Sony PCS-XG80 2.30 and above  
Starleaf 1.8.2  
Tely Labs 4.5.1 and above  
Yealink VC110 50.0 and above  
Yealink VC120 40.0 and above  
Yealink VC400 VTC 30.0 and above  
Yealink T49G video phone 51.0 and above  
Software endpoints
LifeSize Softphone 8.1.12  
Linphone 3.7, 3.8  
Yealink VC Desktop 1.0 and above  
GNU Gatekeeper    
LifeSize Media Server 5.2 and above  
Magor SBC 102 and above  
RadVision ViaIP MCU 7.7.4 and above  
RadVision ViaIP 100 / 400 Gateway 5.7.2  
VidyoGateway 1.20.2, 3.2.0  
Zoom Room Connector 1.0.1  


For more information, see Supported hypervisors.

Product Version Notes
Microsoft Hyper-V

Microsoft Hyper-V Server 2012 and later

Windows Server 2012 and later

VMware ESXi 5.5 and above  
VMware vCloud Director 5.5 and above  
KVM Open Source

Linux 3.10.0 or later

QEMU 1.5.0 or later

Citrix Xen Server 6.0 and above  
Xen Server Open Source 4.2 and above  

Public cloud providers

For more information, see Deploying Pexip Infinity on Microsoft Azure and Deploying Pexip Infinity on Amazon Web Services (AWS).

Product Version Notes
Azure (Management Node) A2  
Azure (Conferencing Node) D4_v2 or F8  
AWS (Management Node) m4.large  
AWS (Conferencing Node) c4.2xlarge  

Browser video support

For more information, see About the Infinity Connect Web App.

Product Version Notes
Google Chrome WebRTC (VP8/VP9/H.264) 43 and later  
Microsoft Edge ORTC 20.10532 or later Earlier versions will connect over RTMP and use Flash video.
Mozilla Firefox 39 and later  
Microsoft Internet Explorer 10 and later Requires Flash Player 11 and later ActiveX® plug-in, and must not be in Compatibility View.
Apple Safari (with Adobe Flash Player 11) 6 and later (Mac OS X only)
Requires Adobe Flash Player 11 and later plug-in.
Opera 23 and later  


  • RTMP media streaming is also supported in all browsers.
  • Instant Messaging to and from Lync / Skype for Business clients is supported in all browsers.