Interoperability

We endeavor to make Pexip Infinity interoperable with all relevant standards-based devices. These tables list the devices and software versions with which Pexip Infinity is known to work, along with any known issues. Note however that these lists are not exhaustive - the absence of a device or specific version does not imply a lack of interoperability.

We welcome your feedback on any known issues with any of the mentioned devices or software versions, and we would also like to hear of any other devices that you have used with Pexip Infinity. Please send your comments to your Pexip authorized support representative.

For a list of more general system issues and how to resolve them, see Troubleshooting the Pexip Infinity platform.

In this topic:

Cisco

Product Version Notes
Hardware endpoints (VTC)
Cisco Webex Room series
(Room, Room Kit)
CE9.x and above  
Cisco C series
(C20, C40, C60, C90)
TC7.1 and above See issues with TC 7.1.4, and TC 5.x or earlier.
Cisco DX series
(DX70, DX80)

CE8.0 and above

9.7.1 and above

 
Cisco E20 TE4.1.1 and above

See Main video on a Cisco E20 freezes and no presentation is shown when a VMR participant starts presenting.

H.323 calls cannot be placed via a Virtual Reception if FECC is enabled on the Pexip Infinity platform and the call media is routed via a VCS.

Cisco EX series
(EX60, EX90)
TC7.1 and above See issues with TC 7.1.4, and TC 5.x or earlier.
Cisco MX series
(MX200, MX300, MX700, MX800)

TC7.1 and above

CE8.0 and above

See issues with TC 7.1.4, and TC 5.x or earlier.
Cisco MXP series
(880 MXP, 990 MXP, 1000 MXP, 1500 MXP, 1700 MXP, 3000 MXP, 6000 MXP)
F8.3 and above See A Cisco MXP intermittently puts a call on hold immediately after resuming it.
Cisco Edge 75/85/95 MXP series F5.3 and above  

Cisco SX series VTC systems
(SX10, SX20, SX80)

TC7.3.0 and above  
Cisco Video Phones 9951/9971 9.3 and above  
Cisco TX 9000 Immersive Room * 6.1 and above  
Cisco IX 5000 Immersive Room * 8.0 and above  
Cisco Tandberg T1000 E5.3.1  
Cisco Tandberg T150 L6.1  
Software endpoints
Cisco Jabber/Movi desktop client 4.4 and above  
Cisco Jabber for Windows (via CUCM) 9.7 and above  
Webex CMR 31.0 and above  
Call control

Cisco VCS Control

Cisco VCS Expressway

X7.2.1 and above Calls to Pexip Infinity that have been interworked from H.323 to SIP by Cisco VCS version 7 or lower will fail to start presentation.
Cisco Unified Communications Manager (CUCM) 8.6.2 and above  
Infrastructure
Cisco Codian 4200 series (4203, 4205, 4210, 4215, 4220) 4.3 and above  
Cisco Codian 4500 series (4501, 4505, 4510, 4520) 4.3 and above  
Cisco Codian 8400 series 4.5 and above  
Cisco Codian 8500 series 4.3 and above  
Cisco TelePresence Server (8700, 7010) 3.1  
Cisco TelePresence MSE8000 MCU 4.1 and above  

* Pexip Infinity can support the primary system in such a multi-screen system. The primary codec must support a protocol such as H.264, because Pexip Infinity does not support the TIP protocol. If all screens are required (or the primary codec does not support H.264), Pexip Infinity can act as a gateway into the MCU to which the multi-screen system is registered. This allows participants who cannot connect directly to that MCU (because, for example, they are using an endpoint such as Skype for Business that the MCU does not support) to connect via Pexip Infinity instead.

Microsoft

Product Version Notes
Endpoints

Lync Room System (LRS)

Skype Room Systems (SRS) (project Rigel - e.g. Logitech SmartDock)

from first release  
Microsoft Surface Hub from first release  
Software endpoints
Skype for Business 2016 client Windows and macOS

See Received content can be slow to update.

See Troubleshooting and limitations with Skype for Business / Lync and Pexip Infinity integrations.

Skype for Business 2015 client Windows
Skype for Business Mobile iOS/Android/Windows
Lync 2013 desktop client Windows and macOS
Call control
Microsoft Teams   Pexip Infinity can gateway calls from any supported device into a Microsoft Teams conference.
Skype for Business Server 2015  
Lync Server 2013  

Google

Product Version Notes
Call control
Google Meet   Pexip Infinity can gateway calls from any supported device into a Google Meet call.

Poly / Polycom

Product Version Notes
Hardware endpoints
Polycom HDX series
(4000, 4500, 6000, 7000, 8000, 9000)
3.0 and above See Issues with Polycom endpoints receiving any presentation >1080 lines tall, such as 1600x1200 (UXGA) presentations.
Polycom VSX series
(3000, 5000, 6000, 7000, 8000)
8.7.1 and above  
Polycom VVX series
(100, 200, 300, 400, 500, 600)
5.4 and above  
Polycom QDX 6000 4.0.2 and above  
Polycom RPX 200/400 Immersive Room * 2.6 and above  
Polycom OTX 300 Immersive Room * 5.1 and above Pexip Infinity does not support G.719 audio from Poly OTX devices. The workaround is to disable the G.719 codec on Pexip Infinity.
Polycom TPX 306 Immersive Room * 3.1 and above  
HP Halo Polycom Rooms 3.0 and above  
Polycom RealPresence Group series
300/500/700
4.0.2 and above See Issues with Polycom endpoints receiving any presentation >1080 lines tall, such as 1600x1200 (UXGA) presentations.
Polycom RealPresence Immersive Studio Room * 5.1 and above  
Polycom RealPresence Centro 5.1 and above  
Polycom RealPresence Debut 1.1 and above  
Polycom RealPresence Trio 5.4 and above  
Poly Studio X series 3.0.1 and above  
Poly G7500 series 3.0.1 and above  
Software endpoints
Polycom RealPresence Desktop (Windows, macOS) and Mobile (iOS, Android) 2.3.0 and above  
Polycom CMA Desktop 5.2.5 and above  
Infrastructure
Polycom DMA 7000 6.1.2  
Polycom CMA 4000/5000 4.0 and above  
Polycom VBP 5300/6400 9.0 and above  
Polycom RMX/RPCS
(800s, 1500, 1800, 2000, 4000)
8.2.0 and above  

* Pexip Infinity can support the primary system in such a multi-screen system. The primary codec must support a protocol such as H.264, because Pexip Infinity does not support the TIP protocol. If all screens are required (or the primary codec does not support H.264), Pexip Infinity can act as a gateway into the MCU to which the multi-screen system is registered. This allows participants who cannot connect directly to that MCU (because, for example, they are using an endpoint such as Skype for Business that the MCU does not support) to connect via Pexip Infinity instead.

Other manufacturers

Product Version Notes
Hardware endpoints
Aethra Vega X5, X7 10.1.24, 12.1.7  
AVer EVC 100, 130, 150 01.16.02 and above  
AVer EVC 170 30.00.12 and above  
AVer EVC 300, 310, 350, 900, 910, 950 10.16.01 and above  
AVer HVC 330 3.12, 3.14  
AVer SVC 100, 500 20.04.29 and above  
Counterpath Bria 3.2.1, 3.5.5  
Huawei TE series 1.1, 1.2  
Huawei ViewPoint 9030 11.2  
LifeSize Express 200, 220 4.8 and above  
Lifesize Room 200, 220 4.8 and above  
Lifesize Team 200, 220 4.8 and above  
Lifesize Passport 4.8 and above  
LifeSize Icon 600 1.1.4 and above FECC does not work correctly with v3.4.0
RadVision XT1000, XT4000, XT5000, XT240 8.3 and above  
RadVision VC240 2.5 and above  
Sony PCS-XG80 2.30 and above  
Starleaf 1.8.2  
Tely Labs 4.5.1 and above  
Yealink VC-110 50.0 and above  
Yealink VC-120 40.20 and above  
Yealink VC400 30.0 and above  
Yealink T49G 51.0 and above  
Software endpoints
LifeSize Softphone 8.1.12  
Linphone 3.7, 3.8  
Yealink VC Desktop 1.0 and above  
Infrastructure
GNU Gatekeeper    
LifeSize Media Server 5.2 and above  
Magor SBC 102 and above  
RadVision viaIP MCU 7.7.4 and above  
RadVision viaIP Gateway (100, 400) 5.7.2  
VidyoGateway 1.20.2, 3.2.0  
Zoom Room Connector 1.0.1  

Hypervisors

For more information, see Supported hypervisors.

Product Version Notes
Microsoft Hyper-V

Microsoft Hyper-V Server 2012 and later (including Hyper-V Server 2016)

Windows Server 2012 and later (including Windows Server 2016)

 
VMware ESXi 5.5 and above  
VMware vCloud Director 5.5 and above  
KVM Open Source

Linux 3.10.0 or later

QEMU 1.5.0 or later

 
Xen Server Open Source 4.2 and above  

Browser video support

For more information, see About the Infinity Connect web app.

Product Version Notes
Google Chrome WebRTC (VP8/VP9/H.264) 61 and later 64-bit version only
Mozilla Firefox 68 and later  
Microsoft Edge all chromium-based versions  
Opera 53 and later  
Apple Safari on macOS Safari 11.1 and later  
Apple Safari on iOS iOS version 11.2 and later  

Notes:

  • We strongly recommend using the latest publicly-released version (i.e. "stable version" or "supported release") of a browser.
  • RTMP media streaming is also supported in all browsers.
  • The Webapp (WebRTC) can be run in Chrome and Firefox on a Linux operating system.
  • Instant Messaging to and from Skype for Business / Lync clients is supported in all browsers.