Interoperability
We endeavor to make Pexip Infinity interoperable with all relevant standards-based devices. These tables list the devices and software versions with which the latest version of Pexip Infinity is known to work, along with any known issues, and other endpoints that have been known to work with Pexip Infinity but are not actively tested. Note however that these lists are not exhaustive - the absence of a device or specific version does not imply a lack of interoperability.
We welcome your feedback on any known issues with any of the mentioned devices or software versions, and we would also like to hear of any other devices that you have used with Pexip Infinity. Please send your comments to your Pexip authorized support representative.
Aside from those endpoints that are actively tested, Pexip will support all standards-compliant SIP and H.323 devices on a best-effort basis.
For a list of more general system issues and how to resolve them, see Troubleshooting the Pexip Infinity platform.
In this topic:
- Actively tested products and endpoints
- Endpoints and products that are not actively tested
- Hypervisors
- Browser video support
Actively tested products and endpoints
These tables list the products, devices and software versions with which the latest version of Pexip Infinity is known to work, along with any known issues.
Cisco
| Product | Version | Notes |
|---|---|---|
| Hardware endpoints (VTC) | ||
| Cisco C series (C20, C60, C90) |
TC7.1 and above | See issues with TC7.1.4, and TC5.x or earlier. |
| Cisco DX series (DX70, DX80) |
CE8.0 and above 9.7.1 and above |
|
| Cisco EX series (EX60, EX90) |
TC7.1 and above | See issues with TC7.1.4, and TC5.x or earlier. |
| Cisco SX series VTC systems (SX10, SX20, SX80) |
TC7.3.0 and above CE8.0 and above |
|
| Webex Desk Series |
CE9.x and above RoomOS 10 and above |
|
| Cisco Webex Room series (Room, Room Kit) | CE9.x and above | |
| Call control | ||
|
Cisco VCS Control / Expressway Core Cisco VCS Expressway / Expressway Edge |
X7.2.1 and above | Calls to Pexip Infinity that have been interworked from H.323 to SIP by Cisco VCS version X7 or lower will fail to start presentation. |
Microsoft
| Product | Version | Notes |
|---|---|---|
| Microsoft Teams | Pexip Infinity can gateway calls from any supported device into a Microsoft Teams conference. | |
| Microsoft Teams Room | 5.3.111.0, 5.3.63.0 and 5.4.130.0 | Android devices are not actively tested. |
| Product | Version | Notes |
|---|---|---|
| Google Meet | Pexip Infinity can gateway calls from any supported device into a Google Meet call. |
Zoom
| Product | Version | Notes |
|---|---|---|
| Zoom Room | 6.4.0 | Android devices are not actively tested. |
| Zoom Room Connector | 1.0.1 |
Poly / Polycom
| Product | Version | Notes |
|---|---|---|
| Polycom RealPresence Trio 8800 | 5.4 and above | |
| Polycom RealPresence Group 500 |
4.0.2 and above (5.0.0 and above required for One-Touch Join) |
|
| Poly Studio X 30 | 3.0.1 and above | Calls that are encrypted using Diffie-Hellmann 2048 are not supported. |
Endpoints and products that are not actively tested
These tables list the products, devices and software versions with which Pexip Infinity has been known to work but are not actively tested.
Note that many of these products are no longer supported by the manufacturer. Pexip will endeavor to support these products on a best-effort basis.
Cisco
| Product | Version | Notes |
|---|---|---|
| Hardware endpoints (VTC) | ||
| Webex Board Series | RoomOS 10 and above | |
| Cisco C series (C40) |
TC7.1 and above | See issues with TC7.1.4, and TC5.x or earlier. |
| Cisco MX series (MX200, MX300, MX700, MX800) |
TC7.1 and above CE8.0 and above |
See issues with TC7.1.4, and TC5.x or earlier. |
| Software endpoints | ||
| Cisco Jabber/Movi desktop client | 4.4 and above | |
| Cisco Jabber for Windows (via CUCM) | 9.7 and above | |
| Webex CMR | 31.0 and above | |
| Call control | ||
| Cisco Unified Communications Manager (CUCM) | 8.6.2 and above | |
| Infrastructure | ||
| Cisco Codian 4200 series (4203, 4205, 4210, 4215, 4220) | 4.3 and above | |
| Cisco Codian 4500 series (4501, 4505, 4510, 4520) | 4.3 and above | |
| Cisco TelePresence MSE 8420 | 4.5 and above | |
| Cisco TelePresence MSE 8510 | 4.3 and above | |
| Cisco TelePresence Server (8700, 7010) | 3.1 | |
Microsoft
| Product | Version | Notes |
|---|---|---|
| Endpoints | ||
| Skype Room Systems (SRS) (project Rigel - e.g. Logitech SmartDock) | from first release | |
| Microsoft Surface Hub | from first release | |
| Software endpoints | ||
| Skype for Business 2016 client | Windows and macOS |
See Received content can be slow to update. See Troubleshooting and limitations with Skype for Business and Pexip Infinity integrations. |
| Skype for Business 2015 client | Windows | |
| Skype for Business Mobile | iOS/Android/Windows | |
| Call control | ||
| Skype for Business Server | 2015, 2019, SE | |
Poly / Polycom
| Product | Version | Notes |
|---|---|---|
| Hardware endpoints | ||
| Polycom VVX series (100, 200, 300, 400, 500, 600) |
5.4 and above | |
| Polycom OTX 300 Immersive Room |
5.1 and above | Pexip Infinity does not support G.719 audio from Poly OTX devices. The workaround is to disable the G.719 codec on Pexip Infinity. |
| Polycom TPX 306 Immersive Room |
3.1 and above | |
| HP Halo Polycom Rooms | 3.0 and above | |
| Polycom RealPresence Group series 300/700 |
4.0.2 and above (5.0.0 and above required for One-Touch Join) |
|
| Polycom RealPresence Immersive Studio Room |
5.1 and above | |
| Polycom RealPresence Centro | 5.1 and above | |
| Polycom RealPresence Debut | 1.1 and above | |
| Poly Studio X series | 3.0.1 and above | Calls that are encrypted using Diffie-Hellmann 2048 are not supported. |
| Poly G7500 series | 3.0.1 and above | |
| Polycom HDX series (4000, 4500, 6000, 7000, 8000, 9000) |
3.0 and above | |
| Polycom QDX 6000 | 4.0.2 and above | |
| Polycom RPX 200/400 Immersive Room |
2.6 and above | |
| Software endpoints | ||
| Polycom RealPresence Desktop (Windows, macOS) and Mobile (iOS, Android) | 2.3.0 and above | |
| Polycom CMA Desktop | 5.2.5 and above | |
| Infrastructure | ||
| Polycom DMA 7000 | 6.1.2 | |
| Polycom CMA 4000/5000 | 4.0 and above | |
| Polycom VBP 5300/6400 | 9.0 and above | |
| Polycom RMX/RPCS (800s, 1500, 1800, 2000, 4000) |
8.2.0 and above | |
| Service | ||
| RealConnect | n/a | Calling to the RealConnect service is only supported over SIP. Pexip does not support H.323 calls to this service. |
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Other manufacturers
Hypervisors
For more information, see Supported hypervisors.
| Product | Version |
|---|---|
| Microsoft Hyper-V | Microsoft Hyper-V Server 2019 |
| VMware ESXi |
6.7, 7.0 and 8.0 |
| KVM Open Source |
Pexip Infinity supports the following KVM versions:
|
Browser video support
For more information, see About the web app.
| Product | Version | OS |
|---|---|---|
| Google Chrome WebRTC (VP8/VP9/H.264) |
138 and later (64-bit version only) |
Windows, Linux, macOS, iOS, Android |
| Mozilla Firefox | 140 and later | Windows, Linux, macOS, iOS |
| Microsoft Edge | 138 and later | Windows, iOS |
| Apple Safari |
18 and later |
macOS, iOS |
|
Notes:
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