Interoperability

We endeavor to make Pexip Infinity interoperable with all relevant standards-based devices. These tables list the devices and software versions with which Pexip Infinity is known to work, along with any known issues. Note however that these lists are not exhaustive - the absence of a device or specific version does not imply a lack of interoperability.

We welcome your feedback on any known issues with any of the mentioned devices or software versions, and we would also like to hear of any other devices that you have used with Pexip Infinity. Please send your comments to your Pexip authorized support representative.

For a list of more general system issues and how to resolve them, see Troubleshooting the Pexip Infinity platform.

In this topic:

Microsoft

Product Version Notes
Endpoints

Lync Room System (LRS)

Skype Room Systems (SRS) (project Rigel - e.g. Logitech SmartDock)

from first release  
Microsoft Surface Hub from first release  
Software endpoints
Skype for Business 2016 client Windows and OSX

See Received content can be slow to update.

See No video on Lync for Mac / Lync 2010 (RTV-based clients) in SfB/Lync meetings.

Skype for Business 2015 client Windows
Skype for Business Mobile iOS/Android/Windows
Lync 2013 desktop client Windows and OSX
Lync 2011 desktop client OSX
Lync 2010 desktop client Windows
Call control
Skype for Business Server 2015  
Lync Server

2010
2013

2016

 

Google

Product Version Notes
Call control
Google Hangouts Meet   Pexip Infinity can gateway calls from any supported device into a Google Hangouts Meet call.

Polycom

Product Version Notes
Hardware endpoints
Polycom HDX series
(4000, 4500, 6000, 7000, 8000, 9000)
3.0 and above  
Polycom VSX series
(3000, 5000, 6000, 7000, 8000)
8.7.1 and above  
Polycom VVX series
(100, 200, 300, 400, 500, 600)
5.4 and above  
Polycom QDX 6000 4.0.2 and above  
Polycom RPX 200/400 Immersive Room* 2.6 and above  
Polycom OTX 300 Immersive Room* 5.1 and above  
Polycom TPX 306 Immersive Room* 3.1 and above  
HP Halo Polycom Rooms 3.0 and above  
Polycom RealPresence Group series
300/500/700
4.0.2 and above  
Polycom RealPresence Immersive Studio Room* 5.1 and above  
Polycom RealPresence Centro 5.1 and above  
Polycom RealPresence Debut 1.1 and above  
Polycom RealPresence Trio 5.4 and above  
Software endpoints
Polycom RealPresence Desktop (Windows, OSX) and Mobile (iOS, Android) 2.3.0 and above  
Polycom CMA Desktop 5.2.5 and above  
Infrastructure
Polycom DMA 7000 6.1.2  
Polycom CMA 4000/5000 4.0 and above  
Polycom VBP 5300/6400 9.0 and above  
Polycom RMX/RPCS
(800s, 1500, 1800, 2000, 4000)
8.2.0 and above  
* Pexip Infinity can support the primary system in such a multi-screen system. The primary codec must support a protocol such as H.264, because Pexip Infinity does not support the TIP protocol. If all screens are required (or the primary codec does not support H.264), Pexip Infinity can act as a gateway into the MCU to which the multi-screen system is registered. This allows participants who cannot connect directly to that MCU (because, for example, they are using an endpoint such as Skype for Business that the MCU does not support) to connect via Pexip Infinity instead.

Cisco

Product Version Notes
Hardware endpoints (VTC)
Cisco C series
(C20, C40, C60, C90)
TC4.2.1 and above See issues with endpoints running TC version 5.x or earlier.
Cisco DX series
(DX80)
10.2.3  
Cisco E20 TE4.1.1 and above See Main video on a Cisco E20 freezes and no presentation is shown when a VMR participant starts presenting.
Cisco EX series
(EX60, EX90)
TC6.3 and above See issues with endpoints running TC version 5.x or earlier.
Cisco MX series
(MX200, MX300, MX700, MX800)

TC5.0 and above

CE8.0 and above

See issues with endpoints running TC version 5.x or earlier.
Cisco MXP series
(880 MXP, 990 MXP, 1000 MXP, 1500 MXP, 1700 MXP, 3000 MXP, 6000 MXP)
F8.3 and above See A Cisco MXP intermittently puts a call on hold immediately after resuming it.
Cisco Edge 75/85/95 MXP series
F5.3 and above  

Cisco SX series VTC systems

(SX10, SX20, SX80)

TC7.3.0 and above See issues with endpoints running TC version 5.x or earlier.
Cisco Video Phones 9951/9971 9.3 and above  
Cisco TX 9000 Immersive Room* 6.1 and above  
Cisco IX 5000 Immersive Room* 8.0 and above  
Cisco Tandberg T1000 E5.3.1  
Cisco Tandberg T150 L6.1  
Software endpoints
Cisco Jabber/Movi desktop client 4.4 and above  
Cisco Jabber for Windows (via CUCM) 9.7 and above  
Webex CMR 31.0 and above  
Call control

Cisco VCS Control

Cisco VCS Expressway

X7.2.1 and above  
Cisco Unified Communications Manager (CUCM) 8.6.2 and above  
Infrastructure
Cisco Codian 4200 series (4203, 4205, 4210, 4215, 4220) 4.3 and above  
Cisco Codian 4500 series (4501, 4505, 4510, 4520) 4.3 and above  
Cisco Codian 8400 series 4.5 and above  
Cisco Codian 8500 series 4.3 and above  
Cisco TelePresence Server (8700, 7010) 3.1  
Cisco TelePresence MSE8000 MCU 4.1 and above  
* Pexip Infinity can support the primary system in such a multi-screen system. The primary codec must support a protocol such as H.264, because Pexip Infinity does not support the TIP protocol. If all screens are required (or the primary codec does not support H.264), Pexip Infinity can act as a gateway into the MCU to which the multi-screen system is registered. This allows participants who cannot connect directly to that MCU (because, for example, they are using an endpoint such as Skype for Business that the MCU does not support) to connect via Pexip Infinity instead.

Other manufacturers

Product Version Notes
Hardware endpoints
Aethra Vega X5, X7 10.1.24, 12.1.7  
AVer EVC series 1.08, 10.06, 10.10  
AVer HVC 330 3.12, 3.14  
Counterpath Bria 3.2.1, 3.5.5  
Huawei TE series 1.1, 1.2  
Huawei ViewPoint 9030 11.2  
LifeSize Express 200, 220 4.8 and above  
Lifesize Room 200, 220 4.8 and above  
Lifesize Team 200, 220 4.8 and above  
Lifesize Passport 4.8 and above  
LifeSize Icon 600 1.1.4 and above  
RadVision XT1000, XT4000, XT5000, XT240 8.3 and above  
RadVision VC240 2.5 and above  
Sony PCS-XG80 2.30 and above  
Starleaf 1.8.2  
Tely Labs 4.5.1 and above  
Yealink VC-110 50.0 and above  
Yealink VC-120 40.20 and above  
Yealink VC400 30.0 and above  
Yealink T49G 51.0 and above  
Software endpoints
LifeSize Softphone 8.1.12  
Linphone 3.7, 3.8  
Yealink VC Desktop 1.0 and above  
Infrastructure
GNU Gatekeeper    
LifeSize Media Server 5.2 and above  
Magor SBC 102 and above  
RadVision viaIP MCU 7.7.4 and above  
RadVision viaIP Gateway (100, 400) 5.7.2  
VidyoGateway 1.20.2, 3.2.0  
Zoom Room Connector 1.0.1  

Hypervisors

For more information, see Supported hypervisors.

Product Version Notes
Microsoft Hyper-V

Microsoft Hyper-V Server 2012 and later (including Hyper-V Server 2016)

Windows Server 2012 and later (including Windows Server 2016)

 
VMware ESXi 5.5 and above  
VMware vCloud Director 5.5 and above  
KVM Open Source

Linux 3.10.0 or later

QEMU 1.5.0 or later

 
Xen Server Open Source 4.2 and above  

Browser video support

For more information, see About the Infinity Connect web app.

Product Version Notes
Google Chrome WebRTC (VP8/VP9/H.264) 61 and later  
Microsoft Edge ORTC 41 and later

(Windows OS only)

Version 20 and earlier will connect over RTMP and use Flash video.

Mozilla Firefox 60 ESR and later  
Microsoft Internet Explorer 11 and later

Not supported on Windows 10.

Requires Flash Player 11 and later ActiveX® plugin, and must not be in Compatibility View.

In all cases, Internet Explorer will be redirected to the legacy web app.

Apple Safari 11.1 and later

(Mac OS X and iOS)

Safari versions 6-10 requires Adobe Flash Player 11 and later plugin. Safari version 11 onwards uses WebRTC.

Opera 53 and later  

Notes:

  • We strongly recommend using the latest publicly-released version (i.e. "stable version" or "supported release") of a browser.
  • RTMP media streaming is also supported in all browsers.
  • Instant Messaging to and from Skype for Business / Lync clients is supported in all browsers.