Using legacy Infinity Connect clients

Desktop client and Mobile client for Android

1. From the home screen, select .
2. In the Media section, select the desired Microphone, Camera and Audio Output device from the drop-down menus.

Web app for Chrome and Opera

1. From the home page, select Settings.
2. In the Microphone, Camera and Audio Output (Chrome 50 and later only) sections, select the desired devices from the drop-down menus.

Web app for Internet Explorer and Safari (versions 6-10)

1. From the home page, select Settings.

2. In the Microphone and Camera sections, select the desired devices from the drop-down menus.

   You may need to first enable Adobe Flash by selecting Allow, and checking Remember:

   

Web app for Safari (version 11 onwards)

Safari version 11 onwards does not use Flash. Leave the camera and microphone settings as Default. You are also asked for permission to share your devices.

Web app for Microsoft Edge

1. From the home page, select Settings.

2. In the Microphone and Camera sections, select the desired devices from the drop-down menus.

   You may need to first share your camera and microphone:

   

Web app for Firefox

1. From the home page, select Settings.

2. In the Microphone and Camera sections, select the desired devices from the drop-down menus.

   You may need to first share your camera and microphone:

   

If you always use the same camera and microphone, you may wish to also clear the Show camera / microphone options when connecting option in the Advanced section of the Settings page. Doing so will mean that you won't then have to take the extra step of nominating the camera and microphone to use each time you make a call.

1. From the toolbar at the bottom of the window, select Change camera and microphone.
2. In the Microphone and Camera sections, select the desired devices from the drop-down menus.
3. Select Change camera/microphone.

(Available to Infinity Connect desktop client and web app on the latest browsers.)

1. From the toolbar at the bottom of the window, select Share screen.
2. For Chrome v69 or earlier users, if this is the first time you have shared your screen, you must enable screen sharing.

3. From the Your Entire Screen, Application Window, or browser Tab options, select what you want to share (any applications that are currently minimized won't appear on the list):

   

The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Infinity Connect, share your screen, and select the Slide Show window and share your screen.

Note that the ability to present into a conference may have been restricted to Hosts only.

You can set the frame rate to use when sharing your screen. A lower frame rate will result in sharper images and is best for static presentations; a higher frame rate will be less sharp and is best for content where there is more motion.

• When using the web app for Chrome, Opera or Firefox, prior to joining a conference you can use the Screensharing quality option (Settings > Advanced) to set the frame rate.
• When using the desktop client, you can set the frame rate either before joining the conference or while in the conference (although if you are currently presenting you will have to stop and restart presenting for the change to take effect) by going to the Settings screen and using the Screensharing quality option.

1. From the toolbar at the bottom of the window, select Share images or PDFs.
2. Drag and drop the file(s) you want to share into the Infinity Connect window. You can add multiple files, and they can be a combination of images and PDFs. Each image will be converted into an individual slide, as will each page of each PDF.
3. Select Start presenting. The first slide will appear in a presentation thumbnail at the top left of the screen (or in the main video window if you are presentation and control-only). Use the left < and right > on-screen controls, or the arrow keys on your keyboard, to scroll through the slides. You can make the slides appear in your main video window by clicking on the presentation thumbnail.
4. To stop sharing the slides, from the toolbar select Stop presenting.

Note that the ability to present into a conference may have been restricted to Hosts only.

When a participant starts a presentation, you will automatically see the content they are sharing as your main image, and the image of the participants will reduce to a small thumbnail at the top left corner.

You can toggle between viewing the presentation and viewing the participants by clicking or double-clicking on the thumbnail.

Whether you are the presenter or a participant, you can view the current presentation in a separate pop-out window.

To do this, from the bottom right of the screen select Open presentation in new window. To close the window, from the bottom right of the screen select Close.

When a participant is showing a presentation, by default you receive it as a series of still images. This is suitable for documents and screens being shared, but if the presentation contains a lot of movement it may appear jerky. If this is the case, you can elect to receive the presentation in full motion as HD video.

To do this, from the bottom right of the screen select View full motion presentation. To return to the default view, select View still image presentation.

Start sending and receiving video

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Connect with audio and video. Select the camera and microphone you wish to use, and then select Start.

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Connect with audio only.

From the toolbar at the bottom of the window, select Disable my camera or Enable my camera.

From the toolbar at the bottom of the window, select Go full screen or Exit full screen.

The video of yourself that is being sent to other participants is shown in a thumbnail at the top right of the screen. To hide this, select the Hide self view icon at the top right of the image. It will be replaced by a small Show self view icon; select this to view your image again.

Self view is not available when viewing a presentation in the main window.

When using Infinity Connect, a list of all other conference participants will be shown to the left of or at the bottom of the screen. You can scroll through this list, or use the search box at the top of the list, to view other participants.

You can show and hide this participant list by clicking on the Hide side bar< and Show side bar> icons at the bottom right of the list.

(Available when chat has been enabled by the administrator)

At the bottom of the screen there is a Chat room area or tab, which shows the messages sent by participants in the conference. To send a message, type it in the text box. Messages are visible to everyone else in the conference with a chat-capable client (such as Skype for Business / Lync or Infinity Connect).

You can also share videos and images by pasting their URL into the text box.

To hide or show the side panel (containing the list of participants and the chat room), select the arrows at the bottom left of the screen.

To hide the chat room within the side panel so that only the roster is shown, or to expand it so that only the chat room is shown, select the arrows to the right of the chat room title bar.

(Requires Host privileges)

From the top left of the screen or toolbar, select the menu icon and then select Lock conference or Unlock conference.

The impact of locking depends on whether or not the Virtual Meeting Room or Virtual Auditorium being used has a Host PIN. For more information, see Locking a conference and allowing participants to join a locked conference.

(Requires Host privileges)

Participants who are waiting to join a locked conference are indicated in the roster by a red "waiting" icon . To allow these participants to join the conference, click on the green telephone icon next to their name.

(Requires Host privileges)

Normally, Guests can join a conference only after first Host has joined. However, this does not apply if the Host joins in presentation and control-only mode.

If you have joined a conference as a presentation and control-only Host and want Guests to join, from the top left of the screen (or from the toolbar for Android), select the menu icon and then select Start conference.

(Requires Host privileges)

1. Select the menu icon and then select Add a new participant.
2. At the prompt, enter the address of the person you want to dial.

3. If you want to use a protocol other than SIP (the default) select either Automatic, H.323, Lync/Skype or RTMP.

   Automatic means that the protocol is selected according to how your administrator or service provider has configured the system.

   RTMP is typically used when connecting to a streaming or recording service.

4. Select whether you want the participant to have Host or Guest privileges.
5. Select OK.

A call will be placed from the Virtual Meeting Room or Virtual Auditorium to the participant and they will appear in the participant list with the "calling" icon next to their avatar while their endpoint is ringing. If and when the participant answers the call they will join the conference; if they do not answer, or do not accept the call, they will disappear from the participant list.

(Requires Host privileges)

From the participant list, to the right of the participant's name select Mute participant or Unmute participant.

(Requires Host privileges)

From the top left of the screen (or toolbar for Android), select the menu icon and then select Mute all guests.

(Requires Host privileges; you must be joined over audio, or video and audio)

From the participant list, select the participant to whom you want to send DTMF tones, and then next to Keypad select Open.

This feature is generally used to communicate with external systems (such as audio bridges, automated switchboards, and recording devices) after they have been added to the conference.

(Requires Host privileges; you cannot change your own role to Guest.)

From the participant list, select the participant's name, and then use the radio buttons to select whether their role will be Host or Guest.

Participants who have joined via a Skype for Business / Lync meeting will have a role of External; their status cannot be changed.

(Requires Host privileges)

When a participant is sharing a presentation, other participants receive both the presentation and the main video. However, you may want to receive just the main video on a particular endpoint (for example, if you are using a meeting room system and you are already viewing the presentation on your mobile device).

To do this, from the participant list, select the participant's name and then uncheck View presentation on endpoint.

(Requires Host privileges)

From the participant list, select the participant's name and then next to Transfer participant select Open.

Enter the alias of the conference you wish to transfer the participant to, whether they should join as a Host or Guest, and the PIN if applicable, then select OK.

You can transfer any participant, including yourself.

(Requires Host privileges)

From the participant list, select the participant's name and then select Disconnect.

(Requires Host privileges)

From the top left of the screen, select the menu icon and then select Disconnect all participants.

From the toolbar at the bottom of the screen, select Disconnect.

From the bottom right of the screen, select Volume.

From the bottom right of the screen, select Call statistics.

This brings up an overlay dialog that displays the server version of the host system. Further statistics may also be displayed, if available, such as incoming and outgoing audio and video bitrates, and how many data packets have been lost and received etc.