Using Infinity Connect in-call controls

Enter Host PIN (if joined as Guest)

Change your camera, microphone or speakers during a call

1. From the top of the side panel, select Control .
2. Select Select media devices.
3. Select the camera, microphone or speakers/headset, and then choose a new one from the list of available options.

Pin a minimized version of the client / video window to your screen

Desktop client

From the toolbar at the bottom of the screen, select Open minimized view.

The Infinity Connect application window will shrink and be pinned on top of all your other application windows, and you can drag it to a suitable location.

To return the window to its previous size, select Open maximized view.

Web app

From the toolbar at the bottom of the screen, select Float video window.

The main video window (including thumbnails) will shrink and be pinned on top of all your other application windows. You can drag it to a suitable location.

To return to the Chrome tab with the video window resized within it, from the pinned window select Back to tab.

To close the pinned video window, from the toolbar select Reset video window.

Share your screen with all other participants

(Available to Infinity Connect desktop client and web app on the latest browsers.)

1. From the toolbar at the bottom of the window, select Share my screen.
2. Select the window, screen or tab you want to share.

When you are sharing, the icon changes to blue. To stop sharing, select the Stop presenting button.

The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Infinity Connect, share your screen, and select the Slide Show window.

Note that the ability to present into a conference may have been restricted to Hosts only.

Share images or PDFs with all other participants

1. From the toolbar at the bottom of the screen, select Present files.

   The Presentation screen appears:

   

2. Select +, or drag and drop the file(s) you want to share into the Presentation window. You can add multiple files, and they can be a combination of images (JPEG, BMP, PNG or GIF) and PDFs (if supported by your device). Each image and PDF page is converted into an individual slide.

3. By default, every slide is selected for presenting, but you can click on individual slides to select and deselect them:

   

4. When you have selected all the slides you want to share, select Present. Use the left < and right > on-screen controls, or the arrow keys on your keyboard, to scroll through the slides. You also have the option to View presentation in a separate window.

5. To stop sharing the slides, from the toolbar select Stop presenting.

Note that the ability to present into a conference may have been restricted to Hosts only.

When a participant starts a presentation, you will automatically see the content they are sharing as your main image, and the image of the participants will reduce to a small thumbnail at the top left corner.

You can toggle between viewing the presentation and viewing the participants by clicking on the thumbnail.

You can also click and drag this window to move it.

View a presentation in a separate window

Whether you are the presenter or a participant, you can view the current presentation in a separate pop-out window.

To do this, from the bottom right of the screen select View presentation in new window. To close the window, from the bottom right of the screen select Close separate presentation window.

View a presentation at a higher (or lower) refresh rate

When a participant is showing a presentation, by default you receive it as a series of still images. This is suitable for documents and screens being shared, but if the presentation contains a lot of movement it may appear jerky. If this is the case, you can elect to receive the presentation in full motion as HD video.

To do this, from the bottom right of the screen select View full motion presentation. To return to the default view, select View normal presentation.

(Requires Host privileges)

When a participant is sharing a presentation, other participants receive both the presentation and the main video. However, you may want to receive just the main video on a particular endpoint (for example, if you are using a meeting room system for audio and video, but you are already viewing the presentation on your Infinity Connect client, you could stop sending presentation to the meeting room system). To do this, from the Participant list, select the participant and then select Hide presentation here.

Start sending and receiving video

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Start Video.

Start sending and receiving audio

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Start audio.

Stop/start sending your video to other participants

From the toolbar at the bottom of the window, select Turn my camera off or Turn my camera on.

Other participants will no longer be able to see you, but you will be able to see them.

Stop/start sending your audio to other participants

From the toolbar at the bottom of the window, select Turn my microphone off or Turn my microphone on.

Other participants will no longer be able to hear you, but you will be able to hear them.

Stop/start viewing the video of yourself

Show or hide the side panel

To hide or show the side panel (containing the Participant list tab and the Events tab, and the Control menu), select the Hide side panel < and Show side panel > icons. These will be at the middle left or bottom of the screen, depending on your device and screen width.

To see a list of conference events that have occurred during the course of the call (participants joining, leaving, presenting etc.), from the top of the side panel select the Events tab:

When using Infinity Connect, a list of all other conference participants will be shown in the Participant list tab of the control panel (which is to the left of or at the bottom of the screen, depending on the screen width). You can scroll through this list to view the names of other participants. You can also search for a particular participant using the Filter by name box at the bottom of the list.

The /filter command lets you filter the participant list based on certain criteria such as the participants' role.

You can show and hide the side panel by clicking on the Hide side panel < and Show side panel > icons.

Each person in the Participant list has an icon next to their name, representing their role:

Hosts, who can control the meeting and other participants

Guests

External Guests, who connected directly to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet.

Change a participant's role

(Requires Host privileges; you cannot change your own role to Guest.)

From the Participant list, select the participant and then select Make Host or Make Guest.

You cannot change the role of External Guest participants (those who are connected directly to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet).

From the Participant list, select the participant and then select Show Info. This brings up an overlay dialog containing details of the participant, including their avatar or image if available (otherwise a placeholder image is shown). See Users and participant avatars for more information.

Control another participant's camera

(Requires Host privileges. This feature must be enabled by an Administrator; not all endpoints can be controlled remotely.)

From the participant list, select the participant whose camera you want to control, and then select Camera control (for person-to-person calls, this option is also available via the Camera control button on the toolbar).

The Camera Control overlay will appear. Use the buttons to pan, tilt and zoom the camera at the far end. For calls in a Virtual Meeting Room or Virtual Auditorium you can also select Spotlight to bring the participant into the main video window for as long as the Camera Control overlay is open.

(Available when chat has been enabled by the administrator)

All events, including chat messages, are shown in the Events tab of the side panel (which is to the left of or at the bottom of the screen, depending on the screen width).

To send a message, type it in the text box at the bottom of the panel:

Messages are visible to everyone else in the conference with a chat-capable client (such as Skype for Business / Lync or Infinity Connect).

You can also share videos and images by pasting their URL into the text box.

(Requires Host privileges)

From the top of the side panel, select Control and then select Lock meeting or Unlock meeting:

The impact of locking depends on whether or not the meeting has a Host PIN. For more information, see Locking a conference and allowing participants to join a locked conference.

(Requires Host privileges)

Participants who are waiting to join a locked conference are shown in the Participant list with a tick and cross next to their names. To allow these participants to join the conference, select the green tick. If you do not want them to join, select the red cross.

(Requires Host privileges)

If a Guest joins a meeting without a Host, they will be kept waiting to join until the first Host joins, at which point all waiting Guests will automatically be allowed in to the meeting. However, this only applies if the Host has joined with audio or video; presentation and control-only Hosts will not automatically trigger Guests to join.

If you have joined a meeting as a presentation and control-only Host and want Guests to join, from the top of the side panel, select Control and then select Start the meeting.

Add a participant to the conference

(Requires Host privileges)

1. From the toolbar at the bottom of the screen, select Add participant.

2. At the prompt, enter the address of the person you want to dial.

3. Select whether you want the participant to have Host or Guest privileges.
4. Select Call in.

The call is placed from the VMR to the participant and they will appear in the participant list with a green line under their name while their endpoint is ringing. If and when the participant answers the call they will join the conference; if they do not answer, or do not accept the call, they will disappear from the participant list.

If the address starts with a prefix such as sip: or mssip: or h323: or rtmp:, you should enter the prefix as well as the address. If you adding a streaming or recording service to the meeting, the address that you are dialing must start with rtmp: or rtmps:followed by the address of the service.

Automatic routing is used when an Infinity Connect client adds a new participant to a conference. This means that the dialed alias must match an appropriate Call Routing Rule that applies to Outgoing calls from a conference for the call to be placed (using the protocols and call control systems etc. as configured for that rule). However, the user can force a specific dial out protocol by prefixing the destination address with sip: or mssip: or h323: or rtmp: (which can be used to support dial out to streaming services) — in these cases a Call Routing Rule is not required.

(Requires Host privileges)

Outbound calls are placed from a Virtual Meeting Room to a participant when a Host uses the Add participant option, or if the Virtual Meeting Room has an automatically dialed participant configured.

To cancel an outbound call, from the Participant list, select the participant and then select Cancel Dialout.

If you want to send a link to the meeting to someone so that they can join you, select the Share icon at the top left of the screen and then select Copy meeting link.

You can then send this link to other participants who can paste it into their browser to join the meeting.

Mute/unmute another participant

(Requires Host privileges)

From the Participant list, select the participant and then select Mute or Unmute.

When muted, a icon is shown next to the participant's name.

(Requires Host privileges)

From the top of the side panel, select Control and then select Mute all Guests.

(Requires Host privileges)

From the Participant list, select the participant and then select Spotlight.

For more information, see Spotlighting a participant.

Indicate that you wish to speak

(Virtual Auditoriums only)

From the toolbar at the bottom of the screen, select Raise my hand. The meeting Host will be alerted that your hand is raised. If you no longer wish to speak, you can select the button again to Lower my hand.

The meeting Host can also lower your hand.

(Virtual Auditoriums only; requires Host privileges)

From the top of the side panel, select Control and then select Show hands raised.

Participants will be listed in the order that they raised their hand.

(Virtual Auditoriums only; requires Host privileges)

From the Participant list, select the participant and then select Hand down.

A participant can also lower their own hand.

(Requires Host privileges; you must be joined over audio, or video and audio)

From the Participant list, select the participant and then select Open dialpad. This will open a keypad:

This feature is generally used to communicate with external systems (such as audio bridges, automated switchboards, and recording devices) after they have been added to the conference.

Send DTMF tones to the other participant (when in a person-to-person call)

From the toolbar at the bottom of the window, select Open dialpad. This will open a keypad.

(Requires Host privileges)

From the Participant list, select the participant and then select Transfer Participant.

Enter the alias of the conference you wish to transfer the participant to, the PIN (if applicable) and whether they should join as a Guest or Host, and then select Transfer.

You can transfer any participant, including yourself.

(Requires Host privileges)

From the participant list, select the participant's name and then select Disconnect.

(Requires Host privileges)

From the top of the side panel, select Control and then select Disconnect all.

Disconnect yourself from the conference

Mute/unmute the audio coming from the conference

Desktop client and web app:

From the toolbar at the bottom of the screen, use the slider to adjust the volume level (which is indicated by the green bar under the toolbar).

Mobile app:

Use your device's volume controls.

(Available when connected with audio or video)

From the top of the side panel, select Control and then select Get media stats.

This brings up an overlay dialog that displays statistics such as the codec being used, incoming and outgoing audio and video bitrates, and how many data packets have been lost and received.

It also shows the software version of the client and the Pexip Infinity deployment it is connected to.

Some tasks can be performed using a command-line-style text input from within the Filter by name box at the bottom of the Participant list.

Hosts and Guests can filter the list of participants based on criteria such as their role or who is currently speaking. Hosts can also perform other conference control functions such as muting and unmuting participants, spotlighting a participant, and turning the text overlay on and off.

To view a full list of available commands, type / into the Filter by name box.

A description of each of the available commands is given in Text-based controls.

/lock

/unlock

Lock and unlock the meeting.

/mute [participant]†When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

/unmute [participant]†When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

Mute and unmute another participant.

/muteall

/unmuteall

Mute and unmute all Guest participants.

/handsdown [participant]*Available in Virtual Auditoriums only. †When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

Lower a participant's raised hand.

Lower all participants' raised hands.

/disconnect [participant]†When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

/disconnectall

/spotlight on [participant]†When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

/spotlight off [participant]†When you start entering a participant's name, the participant list will be filtered to show only those participants with those characters in their name.

Put a participant into the main video window. For more information, see Spotlighting a participant.

/overlay on

/overlay off

/layout 1:0

/layout 1:7

/layout 1:21

/layout 2:21

/layout 4:0

Change the layout of the main video window and thumbnails.

In a Virtual Meeting Room, this will affect the view seen by all participants. In a Virtual Auditorium, this will affect the view seen by Host participants.

/shortcuts

View a list of keyboard shortcuts.

/hand up*Available in Virtual Auditoriums only.

/hand down*Available in Virtual Auditoriums only.

Raise or lower your hand.

/filter host

/filter guest

/filter handraised*Available in Virtual Auditoriums only.

/filter spotlight

/filter speaking

/filter streaming

/filter external

/filter waiting

/filter audio-only

/filter control-only