Enabling and disabling chat messages

Conference participants who use a chat-enabled client can send messages and share links with each other within a Virtual Meeting Room or Virtual Auditorium, and when calling each other directly via the Pexip Distributed Gateway. Supported clients include Microsoft Skype for Business and Lync clients and Pexip's own Infinity Connect suite.

Chat support is configurable on a platform-wide and per-conference basis, and is enabled by default.

To configure chat at the platform level:

  1. Go to Platform > Global settings.
  2. From within the Connectivity section, deselect or select Enable chat.

You can also override the global setting on a per conference basis if required. To do this:

  1. Go to Services > Virtual Meeting Rooms, Services > Virtual Auditoriums or Services > Scheduled Conferences.

  2. From within the Advanced options section, choose one of the Enable chat options:

    Default: Use global chat setting.

When chat is disabled, Infinity Connect clients do not show the chat window.

Providing chat to participants using unsupported clients

Conference participants who are not using one of the supported clients are not able to read or send chat messages. However, if they have access to a web browser they can use the Infinity Connect web app to join the conference without video or audio. This will give them access to the chat room, plus the ability to view and share presentations, view the participant list, and (if they are Host participants) control aspects of the conference. For more information on using and administering the Infinity Connect suite of clients, see Introduction to Infinity Connect.