Viewing live and historical platform status

For a real-time overview of your Pexip Infinity deployment, go to Status > Live View. The interactive graphs and charts on this page show at a glance:

• the locations and Conferencing Nodes that are currently deployed and the available capacity and current load on each node
• all conferences that are currently taking place, and the nodes on which they are being hosted
• any conferences or conference participants that are experiencing call quality issues
• any error or warning alarms
• (during an upgrade process) which nodes are currently being upgraded, which nodes are still waiting to be upgraded, and which are in maintenance mode
• pie charts showing a breakdown of participants by location, protocol, license type and the different conference types being hosted.

You can interact with the graphs and charts by hovering your mouse pointer over each item to view specific information on each location, node and conference. You can also drill down to view more detailed current and historical information.

By using the timeline controls, you can rewind and replay the graph to view full node status and conference activities during the previous seven days.

Note that some dashboard features (platform and issues summary statistics and the "Live" indicator) do not work in Internet Explorer browsers. We recommend using Chrome, Firefox or Edge browsers for the best experience.

More information about the graphs and charts, and how to interact with them, is shown below.

Key to icons and symbols

The status graphs use the following symbols:

Icon	Meaning		Icon	Meaning
Conferencing Nodes *
	A Transcoding Conferencing Node during normal operation. The amount of green fill within the circle indicates the current media load (in terms of percentage of estimated HD ports in use), so an unused node is white and a fully loaded node is filled entirely green.			A Proxying Edge Node during normal operation. The amount of green fill within the circle indicates the current media load (in terms of percentage of proxying capacity in use), so an unused node is white and a fully loaded node is filled entirely green.
	A cloud bursting node which is currently on standby i.e. stopped.		(Pulsating)	A node that is in maintenance mode.
(Pulsating)	A cloud bursting node which is currently starting or stopping.			A node that is waiting to be upgraded. When you begin an upgrade of your platform, all nodes will have this status but will still be able to handle calls. After each node is upgraded in turn, it will return to normal operation.
(Pulsating)	A node that has an error-level alarm.		(Pulsating)	A node that is currently upgrading.
(Pulsating)	A node that has a warning-level alarm.
Conferences **
	Conference being held in a Virtual Meeting Room.			Gateway call.
	Conference being held in a Virtual Auditorium.			Call to the Test Call Service.
	Call to a Virtual Reception.			Conference is locked.
	A conference that is experiencing call quality issues displays a blue asterisk next to the conference icon.
Participants
	The participant is currently presenting content.			API participant.
	Streaming participant.
* For Conferencing Nodes, the size of each icon is relative to its total capacity. ** For conferences, the size of each icon is relative to the number of participants.

Platform summary status, call quality issues and alarms

The statistics at the top of the graph summarize the platform status, showing the number of participants currently connected to the platform, the number of concurrent conferences and the number of Conferencing Nodes.

The alerts area shows any error and warning alarms. You can click on the alarm for more details and to access troubleshooting information.

Pie charts and detailed participant usage graphs

If you click on a pie chart you are taken to a more detailed interactive graph showing historical information about those locations, protocols, licenses or conference types, where you can filter out or select specific elements e.g. you could choose to only view participants using the SIP protocol, or all participants except those in the London location.

This example here shows the participants by location history graph, but all of the other graphs (protocol, license, conference type) work in the same way. You can:

• Click on individual locations (or protocols, licenses, conference types) to include/exclude them from the chart.
• Grab and move the vertical timebar up or down to adjust the time period that is displayed, or move the bar left or right to show the breakdown of participants for that point in time, or just click anywhere on the graph to move the vertical timebar to that point. The historical data is captured at 10 minute intervals.
• Adjust, or grab and move the timebox area in the bottom graph to quickly change the date and time period that is displayed in detail in the main chart. You can double-click on the bottom graph to reset the main chart to zoom out to show all available data.
• Grab and move the legend to another area of the chart.

Viewing location status

Each location is represented by a group of one or more Conferencing Nodes against a colored background. A different color is used for each location. The label gives the name of the location and summarizes the amount of available HD port capacity across all Conferencing Nodes in that location, and shows how much of that capacity is currently in use.

You can double-click to get more detailed location information, including an interactive status chart showing the load history for that location.

The example here shows the Costa Rica location, which is current using 43% of the 64 available HD ports.

Viewing Conferencing Node status

Each Conferencing Node is represented by a node icon . Nodes in the same location are grouped together. Hovering over each node's icon provides information about that node's hostname, IP address, current load and estimated capacity (in terms of the estimated maximum number of HD calls the node can handle). Hovering also highlights all the conferences for which that node is handling the media.

You can double-click to get more detailed node information, including an interactive status chart showing the load history for that node.

The example here shows the information that is available for one of the four Transcoding Conferencing Nodes in the San Jose location.

Viewing conference status

Conferences are represented by icons. Hovering over the icon provides details of the conference, including its duration and a list of participants. Any external participants (such as SfB/Lync clients connected to a SfB/Lync meeting) are shown as grayed out. Hovering also highlights all the Conferencing Nodes that are handling media for that conference.

You can double-click to get full conference details and to view an interactive conference graph.

The example here shows the information that is available for the locked conference being hosted in the meet.Justin Virtual Auditorium.

Rewinding and replaying status

You can use the controls at the bottom of the graph to review the platform status during the previous seven days (data persists across reboots and upgrades). You can:

• View historical Conferencing Node activities such as nodes being added or placed into maintenance mode.
• View conferences and the nodes on which they are hosted.
• Drill down into individual conferences to review conference activities such as participants joining, leaving or presenting, and examine a participant's media statistics.
• Pause, rewind and replay the graph at a variety of speeds.

The pie charts and alarms list also reflect the selected time period.

The following controls are available:

Control	Description
	Use the control at the bottom left of the timeline to select the speed at which to rewind or replay the graph.
	Use the control below the middle of the timeline to rewind, fast-forward, play or pause the graph.
	Drag the black dot to view a particular point in the timeline. The selected date and time is shown above the timeline.
	When viewing historical information, the date and time of the graph currently being displayed is shown at the bottom right of the timeline.
	To return to the live view, drag the black dot to the far right of the timeline, or fast-forward to the end. When you are viewing the live graph, "Live" will be shown at the bottom right of the timeline.