Tech Docs

Viewing live and historical platform status

For a high-level real-time overview of your Pexip Infinity deployment, go to Status > Live View.

The interactive graph on this page shows you at a glance the locations and Conferencing Nodes that are currently deployed, and the available capacity and current load on each. It also shows the conferences currently taking place, and the nodes on which they are being hosted. You can view specific information on each location, node and conference, by hovering over each item. During an upgrade process you can see which node is currently being upgraded, and which nodes are still waiting to be upgraded.

From this page, you can also rewind and replay the graph to view status during the previous seven days.

Viewing location status

Each location is represented by one or more Conferencing Nodes against a colored background. A different color is used for each location. The label above gives the name of the location and a summary of the percentage of available HD ports across all Conferencing Node in that location that are currently in use.

The example below shows the Oslo location, which is current using 29% of the 33 available HD ports:

Viewing Conferencing Node status

Within each location, each Conferencing Node is represented by a separate icon, described below. Hovering over each icon will provide information regarding that node's hostname, IP address, current load and estimated capacity (in terms of the estimated maximum number of HD calls the node can handle). Hovering over a node icon will also highlight all the conferences for which that node is handling the media.

The example below shows the information that is available for one of the two Transcoding Conferencing Nodes in the Oslo location:

Viewing conference status

Conferences are represented by blue circle icons, described below. Hovering over the icon will provide details of the conference, including what type of conference it is, how long it has been in progress, and the list of participants. Hovering over a conference icon will also highlight all the Conferencing Nodes that are handling media for that conference.

The example below shows the information that is available for the conference being hosted in the ABCD Vendor Training Conference Virtual Meeting Room:

Key to icons

Icon Meaning
Conferencing Nodes *

A cloud bursting node which is currently on standby i.e. stopped.

(Pulsating)

A cloud bursting node which is currently starting or stopping.

(Pulsating)

A node that has an error-level alarm.

(Pulsating)

A node that has a warning-level alarm.

(Pulsating)

A node that is in maintenance mode.

A node which is waiting to be upgraded. When you begin an upgrade of your platform, all nodes will have this status but will still be able to handle calls. After each node is upgraded in turn, it will return to normal operation.

(Pulsating)

A node which is currently upgrading.


A Transcoding Conferencing Node during normal operation. The amount of green fill within the circle indicates the current media load (in terms of percentage of estimated HD ports in use), so an unused node is white and a fully loaded node is filled entirely green.


A Proxying Edge Node during normal operation. The amount of green fill within the circle indicates the current media load (in terms of percentage of proxying capacity in use), so an unused node is white and a fully loaded node is filled entirely green.
Conferences **

Conference being held in a Virtual Meeting Room.

Conference being held in a Virtual Auditorium.

Call to a Virtual Reception.

Gateway call.

Call to the Test Call Service.

Conference is locked.
Participants
The participant is currently presenting content.
Streaming participant.
API participant.

* For Conferencing Nodes, the size of each icon is relative to its total capacity.

** For conferences, the size of each icon is relative to the number of participants.

Rewinding and replaying status

You can view a historical platform status graph for any time up to seven days previously (graphs persist across reboots and upgrades). You can rewind and replay the graph at a variety of speeds. To do this, use the interactive timeline and controls at the bottom of the graph:

Control Description
Use the control at the bottom left of the timeline to select the speed at which to rewind or replay the graph.
Use the control below the middle of the timeline to rewind, fast-forward or pause the graph.
Drag the black dot to view a particular point in the timeline. The selected date and time is shown above the timeline.
When viewing historical information, the date and time of the graph currently being displayed is shown at the bottom right of the timeline.
To return to the live view, drag the black dot to the far right of the timeline, or fast-foward to the end. When you are viewing the live graph, "Live" will be shown at the bottom right of the timeline.