You are here: Infinity Connect > Installing and using Infinity Connect > Locking a conference

Locking a conference and allowing participants to join a locked conference

If you want to prevent any further participants from joining a conference after it has started, you can lock it by using the Administrator interface, using Infinity Connect, or using DTMF. After a conference has been locked, participants who are attempting to join the conference can be allowed in individually by participants already in the conference.

The impact of locking depends on whether or not the Virtual Meeting Room or Virtual Auditorium being used has a Host PIN.

If the service does not have a Host PIN:

  • Participants will be able to join the conference until it is locked.
  • After the conference has been locked, any further participants who attempt to join the conference (including any Automatically Dialed Participants and manually-invited participants) will be held at the Waiting for conference host screen.
  • All participants who are already in the conference will be notified of any participants who are attempting to join the locked conference, and will be able to allow the waiting participants to join. Notifications will take the form of an on-screen message (visible to Infinity Connect clients only) and a customizable audio message (audible to all participants already in the conference) for each participant attempting to join.
  • When the conference is unlocked, any participants who are still waiting will automatically join the conference.

If the service has a Host PIN:

  • Host and Guest participants will be able to join the conference until it is locked.
  • After the conference has been locked, participants who enter the Host PIN will be able to join the conference immediately - locking does not apply to them.
  • After the conference has been locked, Guest participants (including any Automatically Dialed Participants and manually-invited participants who have been given a role of Guest) will be held at the Waiting for conference host screen.
  • All Host participants who are already in the conference will be notified of any Guest participants who are attempting to join the locked conference, and will be able to allow the waiting Guest participants to join. Notifications will take the form of an on-screen message (visible to Infinity Connect clients only) and a customizable audio message (audible to all participants already in the conference) for each participant attempting to join.
  • When the conference is unlocked, any Guest participants who are still waiting will automatically join the conference.

Locking using the Administrator interface

To lock or unlock a conference from the Administrator interface:

  1. Log into the Pexip Infinity Administrator interface.
  2. Go to Status > Conferences.
  3. From the Service name column, select the conference you want to lock or unlock.
  4. At the bottom left of the page, select Lock conference or Unlock conference as appropriate.

Locking using Infinity Connect

Host participants using Infinity Connect can lock and unlock the conference they are in by clicking on the conference control menu and selecting Lock conference or Unlock conference as appropriate:

A "locked" icon will appear next to the conference avatar to indicate that the conference is currently locked.

Locking using DTMF

If DTMF controls have been enabled, Host participants can lock and unlock the conference using DTMF. The default DTMF entry to do this is *7 but this may have been customized. For more information, see Using DTMF to control a conference.

Allowing waiting participants to join a locked conference

When a new participant attempts to join a locked conference, Host participants in the conference who are using Infinity Connect are notified that the participant is waiting to join, and see a red "waiting" icon next to the participant's avatar. To allow the participant to join the locked conference they can click on the green telephone icon next to the participant's name:

In the above example, Bob is waiting to join Alice's locked VMR. Alice is a Host, so can let him join at any time by clicking on the green telephone icon next to Bob's name.

Rejecting a request to join a locked conference

If a Host (who is using Infinity Connect) does not want a waiting participant to join the conference immediately, they have two options:

  • To reject the request completely, the Host participant must click on the red telephone icon next to the waiting participant's name. The waiting participant's call will be disconnected.
  • To leave the participant at the waiting for Host screen, the Host participant should do nothing. The waiting participant will remain at the waiting screen until:
    • a Host participant chooses to let the waiting participant join the conference, or
    • the conference is unlocked (after which the waiting participant will automatically join the conference), or
    • the conference finishes (after which the waiting participant's call will be disconnected).