Using Infinity Connect in-call controls
The table below shows the actions that can be performed while a call is in progress. Note that this table includes all features available to the Infinity Connect desktop client, the Mobile client for Android, and the Web App, although not all features are available to all clients.
For the features that are available to the Infinity Connect Mobile client for iOS, see
Select the default microphone, camera and speakers to use prior to joining over video/audio |
Desktop client and Mobile client for Android
Web App for Chrome and Opera
Web App for Internet Explorer and Safari
Web App for Microsoft Edge
Web App for Firefox
If you always use the same camera and microphone, you may wish to also clear the Show camera / microphone options when connecting option in the Advanced section of the Settings page. Doing so will mean that you won't then have to take the extra step of nominating the camera and microphone to use each time you make a call. |
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Share your screen with all other participants |
(Available to Infinity Connect desktop client and Infinity Connect Web App via Chrome users only)
The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Infinity Connect, share your screen, and select the Slide Show window. |
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Share images or PDFs with all other participants |
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View a presentation being shown by another participant |
When a participant starts a presentation, you will automatically see the content they are sharing as your main image, and the image of the participants will reduce to a small thumbnail at the top left corner. You can toggle between viewing the presentation and viewing the participants by clicking on the thumbnail. |
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View a presentation in a separate window |
Whether you are the presenter or a participant, you can view the current presentation in a separate pop-out window. To do this, from the bottom right of the screen select . To close the window, from the bottom right of the screen select . |
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View a presentation at a higher (or lower) refresh rate |
When a participant is showing a presentation, by default you receive it as a series of still images. This is suitable for documents and screens being shared, but if the presentation contains a lot of movement it may appear jerky. If this is the case, you can elect to receive the presentation in full motion as HD video. To do this, from the bottom right of the screen select . To return to the default view, select . |
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Start sending and receiving video |
(For users who have initially joined without audio and video) From the toolbar at the bottom of the window, select . Select the camera and microphone you wish to use, and then select . |
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Start sending and receiving audio |
(For users who have initially joined without audio and video) From the toolbar at the bottom of the window, select . |
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Stop/start sending your video to other participants |
From the toolbar at the bottom of the window, select or . |
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Stop/start sending your audio to other participants | From the toolbar at the bottom of the window, select | or .|
View the video image full screen/exit full screen |
From the toolbar at the bottom of the window, select or . |
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Stop/start viewing the video of yourself |
The video of yourself that is being sent to other participants is shown in a thumbnail at the top right of the screen. To hide this, select the icon at the top right of the image. It will be replaced by a small icon; select this to view your image again.When using Internet Explorer, self view is not available when viewing a presentation in the main window. |
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View a list of other conference participants |
When using Infinity Connect, a list of all other conference participants will be shown to the left of or at the bottom of the screen. You can scroll through this list, or use the search box at the top of the list, to view other participants.
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Send and receive chat messages, and share online videos and images |
(Available when chat has been enabled by the administrator) At the bottom of the screen there is a Chat room area or tab, which shows the messages sent by participants in the conference. To send a message, type it in the text box. Messages are visible to everyone else in the conference with a chat-capable client (such as Lync / Skype for Business or Infinity Connect). You can also share videos and images by pasting their URL into the text box. |
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Show or hide the roster or chat room |
To hide or show the side panel (containing the list of participants and the chat room), select the arrows at the bottom left of the screen. To hide the chat room within the side panel so that only the roster is shown, or to expand it so that only the chat room is shown, select the arrows to the right of the chat room title bar. |
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Prevent/allow others from joining the conference |
(Requires Host privileges) From the The impact of locking depends on whether or not the Virtual Meeting Room or Virtual Auditorium being used has a Host PIN. |
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Allow a participant to join a locked conference |
(Requires Host privileges) Participants who are waiting to join a locked conference are indicated in the roster by a red "waiting" icon . To allow these participants to join the conference, click on the green telephone icon next to their name. |
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Allow waiting guests to join a new conference without a Host |
(Requires Host privileges) Normally, Guests can join a conference only after first Host has joined. However, this does not apply if the Host joins as control-only. If you have joined a conference as a control-only Host and want Guests to join, from the |
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Add a participant to the conference |
(Requires Host privileges)
A call will be placed from the Virtual Meeting Room or Virtual Auditorium to the participant and they will appear in the participant list with the "calling" icon next to their avatar while their endpoint is ringing. If and when the participant answers the call they will join the conference; if they do not answer, or do not accept the call, they will disappear from the participant list.
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Mute/unmute another participant |
(Requires Host privileges) From the participant list, to the right of the participant's name select or . |
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Muting all Guests |
(Requires Host privileges) From the |
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Send DTMF tones |
(Requires Host privileges; you must be joined over audio, or video and audio) From the participant list, select the participant to whom you want to send DTMF tones, and then next to select .This feature is generally used to communicate with external systems (such as audio bridges, automated switchboards, and recording devices) after they have been added to the conference. |
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Change the role of a participant |
(Requires Host privileges; you cannot change your own role to Guest.) From the participant list, select the participant's name, and then use the radio buttons to select whether their role will be Host or Guest. Participants who have joined via a Lync / Skype for Business meeting will have a role of External; their status cannot be changed. |
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Stop sending presentation to a participant |
(Requires Host privileges) When a participant is sharing a presentation, other participants receive both the presentation and the main video. However, you may want to receive just the main video on a particular endpoint (for example, if you are using a meeting room system and you are already viewing the presentation on your mobile device). To do this, from the participant list, select the participant's name and then uncheck . |
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Transfer a participant to another VMR |
(Requires Host privileges) From the participant list, select the participant's name and then next to Transfer participant select . Enter the alias of the conference you wish to transfer the participant to, whether they should join as a Host or Guest, and the PIN if applicable, then select .You can transfer any participant, including yourself. |
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Disconnect another participant |
(Requires Host privileges) From the participant list, select the participant's name and then select . |
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Disconnect all participants (including yourself) |
(Requires Host privileges) From the top left of the screen, select the menu icon and then select Disconnect all participants. |
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Disconnect yourself from the conference |
From the toolbar at the bottom of the screen, select . |
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Mute or change the volume of the audio coming from the conference |
From the bottom right of the screen, select . |
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Select which speakers to use | From the bottom right of the screen, select | . At the top of the volume control, select the settings icon, then from the drop-down menu select the device to use.|
View diagnostic information about your call (when connected with audio or video) |
From the bottom right of the screen, select .This brings up an overlay dialog that displays the server version of the host system. Further statistics may also be displayed, if available, such as incoming and outgoing audio and video bitrates, and how many data packets have been lost and received etc. |