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Viewing current conference status

To see a list of all the conferences currently in progress, go to Status > Conferences.

To view historical information on conferences after they have finished, see Viewing historical information about conferences.

The pages showing conference status information do not refresh automatically — you must refresh them manually. A "Conference instance no longer active" message indicates that the conference whose details you were viewing has now finished.

Each conference has the following information available:

Field	Description
Service name	The name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Test Call Service or Call Routing Rule. For Pexip Distributed Gateway calls, the rule name is followed by a unique identifier to distinguish between separate calls. For Virtual Receptions and Test Call Services, if there are multiple concurrent users of that service you will see a single instance of that service (rather than one instance per participant, as all participants are using the same service even though they cannot see or hear each other). Click on the service name to view more information.
Duration	For Virtual Meeting Rooms and Virtual Auditoriums: the length of time since the first participant joined the conference. For Virtual Receptions and Test Call Services: the length of time that this instance of the service has been in continuous use (note that this could involve more than one participant if their usage overlapped). For Pexip Distributed Gateway calls: the length of time since the call was received by the Pexip Distributed Gateway.
Participant count	The number of participants currently in the conference or using the service.
Service type *	The type of conference, e.g. Virtual Meeting Room.
Service tag *	The unique identifier that an administrator has assigned to this service. If this field is blank, no tag has been assigned. For more information, see Tracking usage with a service tag.
Is locked *	Indicates whether a conference has been locked to prevent further participants from joining. For more information, see Locking a conference and allowing participants to join a locked conference.
* Only displayed when you have selected an individual conference to view.

To view more information about the conference, click on the service name. You will then see 3 tabs for the selected conference: Participants, Backplanes and Graph.

Participants

The Participants section lists all the participants that are currently in the conference.

For more details about a particular participant, including media stream statistics, click on the Participant alias. This takes you to the Participant details page.

Field	Description
Participant alias	The name of the user or the registered alias of the endpoint.
Duration	The length of time since this participant joined the conference or accessed the service.
Display name	The name that has been configured on the participant's endpoint.
System location	The system location of the Conferencing Node to which the endpoint is connected.
Signaling node	The IP address of the Conferencing Node to which the endpoint is connected. This Conferencing Node will be handling the call signaling but may or may not be handling the media (for more information, see Handling of media and signaling in locally distributed conferences).
Media node	The IP address of the Conferencing Node that is handling the call media for this endpoint (for more information, see Handling of media and signaling in locally distributed conferences).
Role	Host indicates that either: the conference has no PINs configured (in which case all participants will have a role of Host) the participant accessed the conference using the Host PIN. Guest indicates that the participant accessed the conference using the Guest PIN. Unknown indicates that either: the participant is at the PIN entry screen and has not yet successfully entered a PIN the participant is connected via a Lync / Skype for Business meeting (these participants will appear in the Infinity Connect participant list with a role of External). For more information, see About PINs, Hosts and Guests.
Is presenting	Indicates whether the endpoint is currently sending a presentation stream.
Is muted	Indicates whether the endpoint's audio has been muted (using an Infinity Connect client, the Administrator interface, or by a third party using the Pexip API).
On hold	Indicates whether the endpoint has been put on hold (usually by the endpoint user).
Streaming or recording device	Indicates if the participant is a streaming or recording device.

Backplanes

The Backplanes section provides information about the media streams being transmitted between Conferencing Nodes for the selected conference. Backplane links are unidirectional, so for a conference involving two Conferencing Nodes there will be two backplane links: one from node A to node B, and another from node B to node A.

Field	Description
Media node	The IP address of the Conferencing Node that is transmitting media. For details about the media streams being sent over a particular backplane link, click on the Media node's IP address.
Remote media node	The IP address of the Conferencing Node that is receiving media. Note that the remote media node of a merged Lync/SfB meeting is identified by the address of the Lync/SfB client that initiated the Lync/SfB meeting.
System location *	The system location of the Conferencing Node that is transmitting media.
Duration	The length of time since the connection was established.
Backplane type	Geographic indicates that the two Conferencing Nodes are in different system locations. Local indicates that the two Conferencing Nodes are in the same system location.
* Only displayed when you have selected an individual media node to view.

Backplane media streams

Media stream details are displayed when you have selected an individual node to view.

Field	Description
Type	Indicates whether the information is for an Audio, Video, or Presentation stream.
Start time	The time that the media stream started.
Tx codec	The format used by the transmitting Conferencing Node to encode and decode the media stream being transmitted.
Tx bitrate (kbps)	The quantity of data currently being sent from the transmitting Conferencing Node to the recipient Conferencing Node for this particular media stream.
Tx resolution	The display resolution of the image being sent from the transmitting Conferencing Node.
Tx packets sent	The total quantity of packets sent from the transmitting Conferencing Node to the recipient Conferencing Node since the start of the conference.
Tx packets lost	The total quantity of packets sent from the transmitting Conferencing Node but not received by the recipient Conferencing Node.
Tx jitter (ms)	The variation in the expected periodic arrival of packets being sent from the transmitting Conferencing Node to the recipient Conferencing Node, in milliseconds.

Graph

This section displays a graphical view of the connections for this conference, as follows:

	Colored areas: each colored area highlights a system location and shows the Conferencing Nodes and endpoint connections within that location. A different color is used for each location.
	Small dark blue dots: all participant endpoints. Some may have an icon next to their name, as follows: for Infinity Connect control-only participants for participants who are currently presenting content for streaming participants.
	Large green and white circles: the Conferencing Nodes to which the endpoints are connected. The amount of green fill within the circle indicates the current media load (in terms of percentage of estimated HD ports in use), so an unused node will be white and fully loaded node will be filled entirely green.
	Large pale blue dots: an external node (e.g. a Lync / Skype for Business meeting).
	Green lines: backplane links between Conferencing Nodes, or links to external nodes. These become dashed green lines if packet loss is greater than 1%.
	Gray lines: connections between an endpoint and a Conferencing Node. These become dashed gray lines if packet loss is greater than 1%.
	Red dashed lines: any connections with packet loss greater than 2%.
	Padlock: a padlock in the top right of the screen indicates that the conference is locked.

When viewing the graph you can:

view information on the % packet loss by hovering over a connection.
view summary details of a particular participant or node by hovering over its icon.
view full details of a participant or Conferencing Node by double-clicking on its icon.
click within the graph to use your mouse to pan and zoom.

Example graph showing endpoints and a Lync / Skype for Business meeting connected to two Conferencing Nodes, where each Conferencing Node is in a separate location.

Example graph showing a system location containing two Conferencing Nodes that are hosted in AWS and are being used as an overflow location from an on-premises location containing one Conferencing Node.

Example graph showing packet loss on a backplane between two Conferencing Nodes in separate locations.