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About Pexip Infinity services

The Service configuration menu allows you to manage the conference services offered by Pexip Infinity. These services include:

Conference participants access these services by dialing one of the service's aliases. You can change the audio and video prompts presented to participants when they are accessing these services by applying themes.

In addition, the Pexip Infinity platform offers:

  • Pexip Distributed Gateway: a service that allows endpoints within your deployment to make direct calls to other endpoints that use different protocols and media formats.
  • Test Call Service: Pexip Infinity provides a test loopback service that allows users to check the quality of their video and audio (i.e. that their local camera, microphone and speakers are working properly), and verifies that they can connect to a Conferencing Node.

What's the difference between a Virtual Meeting Room and a Virtual Auditorium?

Virtual Auditoriums differ from Virtual Meeting Rooms in that:

  • Administrators can configure a Virtual Auditorium so that Hosts and Guests see different layouts. In a Virtual Meeting Room, all participants see the same layout.
  • In a Virtual Auditorium, Guest participants cannot see other Guests - they will only see the Host(s). In a Virtual Meeting Room all participants can see both Hosts and Guests, in order of who spoke most recently.
  • In a Virtual Auditorium, Host participants will see all other Hosts first in the video thumbnails (in order of which Host spoke most recently), followed by Guests (again, in order of who spoke most recently). In a Virtual Meeting Room, all participants can see all other participants, in order of who spoke most recently and regardless of whether they are Hosts or Guests.
  • Administrators can configure a Virtual Auditorium so that when a presentation is being shown, the person showing the presentation is fixed in the main speaker position. In a Virtual Meeting Room, this option is not available; the main speaker position will always be voice-switched, showing the current speaker.

Changing from a Virtual Meeting Room to a Virtual Auditorium and vice versa

While it is not possible to change an existing Virtual Meeting Room to a Virtual Auditorium (and vice versa), you can change the service to which an alias is routed. For example, if your sales team already have a Virtual Meeting Room with an alias meet.sales@example.com and you want these conferences to take advantage of the features available to a Virtual Auditorium instead, then:

  1. Set up a new Virtual Auditorium (Service configuration > Virtual Auditoriums > Add Virtual Auditorium) with the appropriate configuration, but do not configure any aliases.
  2. Save the new Virtual Auditorium.
  3. Go to the Aliases page (Service configuration > Aliases) and select the alias of the existing Virtual Meeting Room.
  4. From the Service name drop-down list, select the name of the new Virtual Auditorium.
  5. Repeat for all aliases belonging to the existing Virtual Meeting Room.

All calls made to any of the aliases that previously belonged to the Virtual Meeting Room will now be routed to the Virtual Auditorium. The Virtual Meeting Room will still exist, but will not have any aliases, so no calls can be made to it.