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Enabling and disabling Infinity Connect clients

If you do not wish to allow participants to use Infinity Connect clients (Infinity Connect desktop client, Infinity Connect Mobile client, and Infinity Connect Web App) to access conferences within your deployment, you can disable this feature.

This feature is enabled by default. To disable or re-enable this feature:

  1. Go to Platform configuration > Global settings.
  2. From within the Connectivity section, deselect or select Enable support for Pexip Infinity Connect and Mobile App.

When access has been disabled, users attempting to use Infinity Connect clients to access a conference or make a call will be presented with the message Call Failed: Disabled. This message is customizable; for more information see Customizing the Infinity Connect Web App.