You are here: Infinity Connect > Installing and using Infinity Connect > Registering your device to receive calls

Registering your device to receive calls

If you want to be able to receive calls on your Infinity Connect desktop client, Infinity Connect Mobile client for Android, or your SIP or H.323 endpoint, you must first register it with Pexip Infinity using an alias, username, and password provided by your system administrator. These credentials must match a registration entry on Pexip Infinity in order for the registration to be accepted.

Registration is optional. You do not need to register your device in order to make calls, just to receive them.

Infinity Connect clients

To register your Infinity Connect desktop client or Infinity Connect Mobile client for Android to receive calls (if this is supported in your deployment):

  1. Go to the Settings screen (from the top right of the Infinity Connect home screen, select Settings ).
  2. In the Registration section of the Settings screen, enter the Alias and Password provided to you by your administrator. Be aware that the username and password are case-sensitive, and some devices will default to uppercase for the first character of the user name.
  3. Select Remember password.
  4. Select Register.

When you have successfully registered, the button will change to Unregister, and when you return to the home screen (by selecting ) there will be a green icon next to your name and your registered alias will be shown underneath:

The notification icon for Infinity Connect will also have a green dot on it: . This dot will change to red if you become unregistered: .

Now, when someone calls your endpoint by dialing the Alias you have registered with, you will get an incoming call alert at the bottom right of your screen showing the name and address of the person or meeting room who is calling you:

For the Infinity Connect desktop client, you can disable the sound of the incoming call alert by going to Settings and selecting a Ringtone of None.

SIP and H.323 endpoints

SIP and H.323 endpoints all differ in the way that they are configured. Your system administrator will provide you with details of the settings that are required in order to enable your SIP or H.323 endpoint to receive calls.

If your endpoint supports SIP and H.323, you should register it to Pexip Infinity over just one protocol, either SIP or H.323, but not both.