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Viewing alarms

When there are active alarms on your Pexip Infinity deployment, a flashing yellow icon will appear at the top right of each page of the Administrator interface. To view details of the alarms, click on this icon or go to the Alarms page (Status > Alarms).

Alarms remain in place for as long as the issue exists. After the issue has been resolved (for example, when an existing conference ends, therefore freeing up licenses) the associated alarm will automatically disappear from the Alarms page.

You can view alarms that have since been resolved by searching the Administrator log for administrator.alarm. This will show a list of all Alarm raised and Alarm lowered events.

An alarm is raised in each of the following situations:

Alarm	Cause	Suggested resolutions
License limit reached*	A Conferencing Node is unable to accept a call because there are not enough port licenses available on the system at this time. For more information, see Pexip Infinity license installation and usage.	Wait until one or more of the existing conferences have finished and the licenses have been returned to the pool. Contact your authorized Pexip representative to purchase more licenses.
Call capacity limit reached*	A call has not been accepted because all Conferencing Nodes that are able to take the media for this call are at capacity. Note: to understand how often this issue is occurring in your deployment, search the Administrator log for "insufficient capacity".	Deploy more Conferencing Nodes in this location. Move existing Conferencing Nodes onto more powerful servers. Allocate more virtual CPUs for Conferencing Nodes on existing servers (if there are sufficient CPU cores). Note that the Conferencing Node will have to be rebooted for this to take effect. Configure each location with a primary and secondary overflow location.
Management Node limit reached	The Management Node does not have sufficient resources for the current deployment size (number of Conferencing Nodes).	Increase the amount of RAM and the number of virtual CPUs assigned to the Management Node. See the recommended hardware requirements in Server design recommendations.
Licenses expiring	One or more of your licenses is due to expire within the next 60 days.	Contact your Pexip representative to renew your licenses.
Trusted CA certificates expiring	One or more of your trusted CA certificates is due to expire within the next 30 days.	Obtain and upload an updated certificate for the certificate authority.
Syslog server inaccessible	A syslog server has been configured to use TCP or TLS but either is not responding to contact requests, or the connection has dropped.	Check your network connectivity. Check that the syslog server is running.
* When a license/resource subsequently becomes available (because a participant leaves a conference), the alarm is not cleared immediately; the alarm is cleared after the next participant successfully joins the conference.