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Using multiple aliases to access the same service

It is likely that you will want to enable conference participants to dial different numbers to access the same Virtual Reception. There may also be cases where you want different conference participants to be able to dial different aliases but still end up in the same Virtual Meeting Room or Virtual Auditorium. Some example deployments where this might be the case are given below.

To achieve this, you can add any number of aliases to a single Virtual Meeting Room, Virtual Auditorium or Virtual Reception.

The order in which aliases appear in the list of aliases is relevant when Automatically dialing out to a participant from a conference.

Adding additional aliases

To add an additional alias to a Virtual Meeting Room, Virtual Auditorium or Virtual Reception while you are creating it, select Add another Alias.

To add another alias to an existing Virtual Meeting Room, Virtual Auditorium or Virtual Reception:

  1. Go to:
    • Service configuration > Virtual Meeting Rooms,
    • Service configuration > Virtual Auditoriums, or
    • Service configuration > Virtual Receptions.
  2. Select the name of the service you wish to add the alias to.
  3. In the Aliases section at the bottom of the page, enter the new alias in the empty Alias field.
  4. Select Save.

Examples

  • If some of your endpoints do not support URI dialing, you could set up a Virtual Meeting Room for Alice with one alias of meet.alice.jones and another alias of 555 25423. This would give conference participants two different methods of accessing the same conference.
  • If your deployment includes a Virtual Reception, every Virtual Meeting Room and Virtual Auditorium that you want to be accessible from the Virtual Reception will need to have a numeric-only alias (so that participants can enter the number using DTMF), in addition to any aliases in the form of a URI. So to continue with our example, you could add a third alias to Alice's VMR of 25423, which is the number that participants would enter from the Virtual Reception. For more information, see About the Virtual Reception IVR service.
  • If you use an ISDN gateway to support telephone participants, you could set up Alice's Virtual Meeting Room with aliases of meet.alice.jones and an appropriate E.164 number.
  • If you do not have or do not wish to use a call control system to transform aliases, you could set up Alice's Virtual Meeting Room with aliases of meet.alice.jones and meet.alice.jones@example.com to support internal and external dialing, and dialing from both SIP and H.323 endpoints.