Configuring Pexip Infinity to use a TURN server

To relay media between the internal and external networks, a TURN server must be used. In addition to Pexip's TURN server appliance, many other commercial TURN servers exist, including those on products such as a VCS Expressway, or those deployed using commercial or free software such as restund or rfc5766-turn-server.

The TURN server's details must be configured on the Pexip Infinity platform, and each location must nominate the TURN server that will be used automatically to forward media when required. To do this:

  1. Go to Call control > TURN servers, and add details of the TURN server(s) to be used.

    The username and password credentials must match the values you specified in the Reverse Proxy and TURN Server installation wizard.

  2. Go to Platform > Locations, and for each location, select the TURN server to be used for that location.

  3. If you are using Pexip's TURN server appliance, as of version 6.1.0 you must ensure that it is configured with the IP addresses of the Conferencing Nodes that will use it for media relay. You do this during the installation wizard steps when deploying the TURN server.