Issues fixed in v35 and earlier

These are the resolved issues in earlier versions of Pexip Infinity.

For a list of resolved issues in the previous versions of the Connect web app see the Connect web app release notes.

Fixed in version 35.1

Pexip Infinity

Ref # Resolution
39115 Resolved an issue that occasionally caused a temporary freeze in main video when the main speaker changed, in meetings with overlay text disabled and active speaker indication enabled.

Pexip Teams Connector

Ref # Resolution
39935 Resolved an issue in the Teams Connector that very occasionally meant a call would not connect.
39917 Resolved an issue that caused content being shared from Teams clients with certain resolutions to be cropped when received and displayed on room systems using Teams-like layout.

Microsoft Skype for Business and Lync

Ref # Limitation
40274 Resolved an issue in version 35 of Pexip Infinity whereby VbSS presentation received from a Skype for Business client froze after around one minute.

Connect web apps

Webapp3

Ref # Resolution

40110

GL4994

 Participants using a Surface Pro laptop with a detached keyboard (i.e. in tablet mode) are now offered the "Share screen" button in the toolbar.

39794

GL4963

 Resolved an issue that sometimes caused duplicate plugin icons to appear in the toolbar.

Fixed in version 35

Pexip Infinity

Ref # Resolution
38804 Resolved an issue in conferences using participant policy to mask the outgoing alias, where dialing out to an RTMP stream could fail to connect.
38081 Resolved an issue where the preconfigured “English_US theme with entry tones” shipped with Pexip Infinity did not function correctly.
37297 When configuring a VMR, a custom layout can now be selected from a theme that is set as the global default theme (previously it could only be selected if the theme was configured directly to a VMR).

Pexip Teams Connector

Ref # Resolution
37507 The Azure Functions apps have been upgraded to .NET 8. This resolves Microsoft notifications regarding end of support for .NET 6 in Azure Functions on 12 November 2024.
36421 "Scheduled scaling: some or all of the requested Teams Connector instances are not operational" alarms are no longer raised sometimes when Teams Connector instances are being scaled down.

One-Touch Join

Ref # Resolution
37734 The default OTJ processing rule for the Microsoft Teams Meeting Body for Cisco meeting type has been improved to enable better matching for encoded URLs.

Connect web apps

Webapp3

Ref # Resolution

38255

GL4790

 A Connection quality of Auto now respects any bandwidth limits requested by Pexip Infinity.

38645

GL4850

The outbound frame rate is no longer limited to 20 fps.

This issue exists in versions 33 and 34 and can be worked around in those versions by adding the following settings to the applicationConfig section of the manifest file used in branding and customization:

    "applicationConfig": {
        "frameRate": 30,
        "bandwidths": [
            "576",
            "1264",
            "2464",
            "6144"
        ]
    },
GL4784 Resolved an issue introduced in v34.1 where the muted indicator was sometimes not shown, even when the participant was muted.
GL4688 When Webapp3 is used with a narrow viewport (such as on a mobile device), the Add participant modal now appears within the viewport.
GL4670 When a user joins a meeting as a Guest via a preconfigured URL that includes the role=guest parameter, leaves the meeting, and then attempts to rejoin the meeting using the "Rejoin" post-meeting option, they now rejoin as a Guest.
GL4293 Resolved an issue where any customization settings specified in the defaultUserConfig section of the manifest file were not overridden by any corresponding setting included in a preconfigured URL. For example, if the defaultUserConfig specified settings for isAudioInputMuted or isVideoInputMuted, any settings included in a preconfigured URL for muteMicrophone or muteCamera respectively were ignored.
GL3716 Incorrect translations have been improved.

Webapp2

There were no significant user-facing fixes in this release.

Fixed in version 34.2

Connect web apps

Webapp3

Ref # Resolution

38004

GL4752

 Resolved an issue with breakout rooms that caused a Host to stop sending media after disabling background effects (such as background blur) and then moving to or from the main VMR.

Fixed in version 34.1

Pexip Infinity

Ref # Resolution
37183 Resolved an issue whereby the "Use SSH Authorized Keys from cloud service" setting (a new option introduced in version 34) on Conferencing and Management Nodes had no effect.

Google Meet interoperability

Ref # Resolution
36965 Resolved an issue that caused intermittent audio distortion on the audio stream sent to endpoints in gateway calls.

VMR Scheduling for Exchange

Ref # Resolution
37635 Added an additional authentication option to address the upcoming deprecation of the Application Impersonation role for service accounts. For full details see Features added in version 34.1.

Connect web apps

Webapp3

Ref # Resolution

37244

GL4643

 Resolved an issue which caused the microphone to mute when the "flip camera" button was used within the self-view window.

37239

GL4642

 Resolved an issue where the infocard did not appear when using certain parameters in the join URL.

37224

GL4639

 Worked around an issue when using the web app on Safari on devices running iOS17.4 whereby the initial camera image did not appear.

36121

4469

 Resolved an issue that caused users to be locally muted after enabling and then disabling background effects.

Webapp2

There were no significant user-facing fixes in this release.

Fixed in version 34

Pexip Infinity

Ref # Resolution
36171 Resolved an issue where syslog messages might not have been sent if a static route was required to reach the destination.
35248 Resolved an issue where the available_layouts REST API returned all custom layouts on the system, instead of just those in the theme for the given conference.
34887 Resolved an issue where the option to Enable media relay on TCP port 443 would not work if IPv6 was enabled.
34835 Resolved an issue in Status > Live view where very long participant names could obscure the list of participants with call quality issues.
34679 Presentation statistics from WebRTC calls are now included in the Participant History.

One-Touch Join

Ref # Resolution
36403 Webex Cloud endpoints using One-Touch Join now display meeting type icons next to the meeting start and end time.

Pexip Teams Connector

Ref # Resolution
36341 Resolved a rare issue where a call from Pexip Infinity to Microsoft Teams may not properly establish if faced with a transient network issue.

Connect web apps

Webapp3

Ref # Resolution
GL4473 If a white or light background color is in use, the post-meeting text is now black rather than white, to improve visibility.
GL4409 Resolves an issue whereby in some situations when the camera selection had toggled between two devices, the final camera selection would not persist.
GL4408 The speaker device selection now persists between meetings. Previously only the camera and microphone selection persisted.
GL4109 Resolves an issue whereby a preconfigured meeting URL resulted in the meeting being joined automatically even when join=1 was not included.
GL3822 Language parameters are no longer ignored if they are included in a preconfigured URL that also includes a custom branding path.

Webapp2

There were no significant user-facing fixes in this release.

Fixed in version 33.1

Pexip Infinity

Ref # Resolution
35658 Resolved an issue where a streaming participant's overlay text was lost after a custom layout was applied using the transform_layout API command.
35274 Resolved an issue where a conference may be abruptly terminated when an RTMP stream fails to connect.
32902 Attempting to upload a new TLS certificate for which there is more than one trusted chain no longer results in an "Internal server error" message.
34035 Resolved an issue where the transmit resolution from Pexip Infinity may drop at the start of a call.
32539 Resolved an issue that caused calls on the Conferencing Node to disconnect when an RTMP Guest participant was muted.

Connect web apps

Webapp3

Ref # Resolution
4425 Changing a camera during a call no longer results in a lower video resolution being sent.

35323

GL4339

 When the browser language on Safari (on iOS) or Chrome (on Mac and Android) is set to Traditional Chinese, the web app is now correctly displayed in that language (instead of Simplified Chinese).

35226

GL4325

 Resolved an issue where the disconnectDestination link only took effect when the disconnect was user-initiated.

34842

GL4276

 Resolved an issue with Webapp3 on iOS if a disconnectDestination had been set, whereby the participant would continue to send frozen video after disconnecting.

Webapp2

There were no significant user-facing fixes in this release.

Fixed in version 33

Pexip Infinity

Ref # Resolution
35118 Resolves a minor issue whereby a gateway participant may be disconnected when using Teams-like layout.
34064 When a third participant attempts to join a VMR that is enabled for direct media and has a participant limit of 2, their call will now be rejected (previously one of the existing participants was disconnected).

One-Touch Join

Ref # Resolution
23468 Resolved an issue where the default "Microsoft Teams Meeting Body for BlueJeans" rule failed to match some invitations.

Google Meet interoperability

Ref # Resolution
34419 When Live Streaming has been enabled, the main video stream is no longer included in a picture-in-picture within the presentation stream sent to the Google Meet client.

Connect web apps

Webapp3

Ref # Resolution
34979 Webapp3 clients are now able to send TURN messages to Transcoding Conferencing Nodes and Proxying Edge Nodes on port 443 when the media relay feature is enabled on Pexip Infinity (Platform > Global Settings > Connectivity > Enable media relay on TCP port 443).

34707

GL4246

 When a participant who is muted is presenting content that includes audio, the presentation audio is no longer also muted.
GL4202 When a layout change is applied to a Virtual Auditorium, the change is now applied to Guests as well as to Hosts.

34311

GL4192

 Guest participants who join a meeting using a Guest PIN are no longer offered the PIN entry keypad while waiting for a Host to join.
GL4068 When a Host mutes or unmutes themselves via the participant panel, their mute state is now synchronized locally and on Pexip Infinity.
GL4015 Users who are denied access to a meeting due to SSO authentication issues are no longer shown an error. Instead, they are returned to the post-meeting page and shown a "SSO Authentication Failed" message.
GL3991 Resolved an issue whereby a camera or microphone's mute state could become unsynchronized following a change in device while in a meeting.
GL3987 Improvements to translations.

33189

GL3928

 When an end-to-end encrypted call is between two Webapp3 clients, the secure check codes now match.
GL3908 When a chat message from a Skype for Business client is shown, the sender's display name is used rather than the name "User".
GL3847 Resolved an issue whereby when muteCamera or muteMicrophone were included in a preconfigured URL, the device joined muted even if the value was set to =false.
GL3806 Resolved an issue when shouldMaskConference was enabled, whereby meeting names were not encoded if they included the @ symbol.
GL3698 When a user unplugs their camera or microphone during a meeting, their mute state is now synchronized with Pexip Infinity.
GL3655 Usability improvements to allow Guest participants who accidentally elect to join as a Host to easily revert to joining as a Guest.
GL3178 Improvements to the usability of the PIN entry screen when an incorrect PIN has previously been entered.