Pexip subprocessors
Pexip AS, all of its subsidiaries and all of its parent companies (collectively “Pexip”) use subprocessors to provide the best experience and service to partners, end customers, and end users when using our video-conference products and services or visits our websites.
A subprocessor is a third-party data processor engaged by Pexip, who has or potentially will have access to or process service data or personal data. Pexip engages different types of subprocessors to perform various processing functions as further explained in this document.
Pexip undertakes to use reasonable selection process by which it evaluates the security, privacy and confidentiality practices of subprocessors that will or may have access to or process service data and personal data. Pexip requires its subprocessors to satisfy equivalent data protection obligations as those instructions documented from Data Controllers on Pexip also in such a manner that the processing will meet the requirements of applicable Privacy Law.
The Pexip privacy policy describes the personal data that might be processed when using the Pexip products or services, and how it is protected.
The history of this list is shown in the change log.
Pexip hosted cloud video service (Pexip Service)
This section lists the subprocessors for the Pexip Service.
Subprocessors
| Subprocessor | Registered Business Address | Contact Information | Processing Activity | Processing and Storage Location |
|---|---|---|---|---|
| Elastic | Elasticsearch B.V.Keizersgracht 281, 1016 ED Amsterdam, Netherlands | privacy@elastic.co | Service log collection | EU/EEA (Netherlands) |
| Google Cloud Platform | Googleplex, Mountain View, California | https://cloud.google.com/contact | Pexip Service points of presence (PoPs) for Google Meet Gateway Service, Microsoft Teams Integration, Virtual data center services and Pexip Service VMR hosting |
Registrar and Media Relay services — EU/EEA, UK, US East, US West, Canada, Brazil, Singapore, Japan, Australia Microsoft Teams integration — EU/EEA, UK, US East, US West, Singapore, Japan, Australia Google Meet integration — EU/EEA, US East, US West, Singapore, Australia VMR services — EU/EEA, US East, Singapore Data residency: EU/EEA |
| NetApp | Reading Business Centre, Fountain House, 2 Queens Walk, Reading RG1 7QF United Kingdom | ng-privacy@netapp.com | Database support |
Australia, New Zealand, EEA, UK. Data is not stored. |
| Mailchimp | Ponce City Market, Atlanta, Georgia | Service announcements | United States | |
| Microsoft Azure | Registration number 01624297, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG |
https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
Pexip Service points of presence (PoPs) for Microsoft Teams CVI Service |
Microsoft Teams integration — EU/EEA, UK, US East, US West, Singapore, Japan, Australia Data is not stored. |
| Mividas | Mividas Video Solutions AB, Skiljevägen 42, 90426 Umeå, Sweden | info@mividas.com | Pexip Enhanced Room Management (ERM) service support | EU/EEA (Sweden) |
| Sentry.io | 132 Hawthorne Street San Francisco, CA 94107 United States | compliance@sentry.io | Error and performance monitoring | EEA, United States |
| Twilio | 101 Spear St, San Francisco, CA 94105 USA | privacy@twilio.com | SendGrid Email Services |
EEA, United States, Switzerland Data Residency: EEA, Switzerland |
| Zendesk | 1019 Market Street, San Francisco, CA 94103, United States | privacy@zendesk.com | Service support and helpdesk | EU/EEA (Ireland, Germany) |
Customer on-premise, self-hosted or self-managed platform (Pexip Infinity software)
| Subprocessor | Registered Business Address | Contact Information | Processing Activity | Processing and Storage Location |
|---|---|---|---|---|
| Mividas | Mividas Video Solutions AB, Skiljevägen 42, 90426 Umeå, Sweden | info@mividas.com | Pexip Enhanced Room Management (ERM) service support | EU/EEA (Sweden) |
| Zendesk | 1019 Market Street, San Francisco, CA 94103, United States | privacy@zendesk.com | Service support and helpdesk | EU/EEA (Ireland, Germany) |
Pexip Engage: customer engagement platform (Skedify)
| Subprocessor | Registered Business Address | Contact Information | Processing Activity | Processing and Storage Location |
|---|---|---|---|---|
| Cronofy | 1 Broadway, Nottingham NG1 1PR, UK | privacy@cronofy.com | Only used for those customers who wish to synchronize calendars with on-premise MS Exchange calendars systems |
UK, United States, EU Data Residency: EU |
| Googleplex, Mountain View, California |
https://support.google.com/policies/contact/general_privacy_form |
Only used for those customers who wish to synchronize calendars with Google Workplace calendaring | United States | |
| Hotjar | Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta | dpo@hotjar.com | End-user behavior tracking | EU |
| Mailchimp / Mandrill | Ponce City Market, Atlanta, Georgia | Email notifications and reminders are sent via Mandrill | United States | |
| Microsoft Azure | Registration number 01624297, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG |
https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule |
Virtual data center services | EU/EEA (The Netherlands) |
| New Relic | 188 Spear St., Suite 1000, San Francisco, CA USA 94105 | https://newrelic.com/security | * New Relic is an Application Performance Monitoring, Log aggregation, alerting & monitoring solution. | EU & United States |
| Sentry.io | 132 Hawthorne Street San Francisco, CA 94107 United States | compliance@sentry.io | Error and performance monitoring of the Engage platform | EEA and United States |
| Spryng BV | Hannie Dankbaarpassage 20-B, 1053RT, Amsterdam, The Netherlands | info@spryng.nl | SMS messages | EU (Germany) and Worldwide based on Network Operator |
| Twilio | 101 Spear St, San Francisco, CA 94105 USA | privacy@twilio.com | SMS messages are sent via Twilio | EU Data residency: United States |
| Zendesk | 1019 Market Street, San Francisco, CA 94103, United States | privacy@zendesk.com | Service support and helpdesk | EU/EEA (Ireland, Germany) |
Pexip affiliates
Pexip affiliates that may be involved in service delivery, accordingly they function as subprocessors.
Contact information for all Pexip affiliates: privacy@pexip.com
| Entity Name | Country | Processing Activity |
|---|---|---|
| Pexip AS | Norway |
Headquarter, Commercial, Engineering, Support, Pexip Service PoPs data centre location (no customer PII accessed by infrastructure subcontractors). Registrar and Media Relay services, Crash dumps — Data resides in DC located at Oslo, Norway |
| Pexip Ltd. | United Kingdom | Commercial, Engineering, Support |
| Pexip Inc. | United States | Commercial, Support |
| Pexip Australia Pty Ltd. | Australia | Commercial, Support |
| Pexip Singapore Pte. Ltd. | Singapore | Commercial |
| Pexip Japan GK | Japan | Commercial |
| Pexip Germany GmbH | Germany | Commercial |
| Pexip Netherlands B.V. | Netherlands | Commercial |
| Pexip France SAS | France | Commercial |
| Pexip Belgium NV | Belgium | Commercial, Engineering, Support (related to Pexip Engage services) |
| Pexip Italy S.R.L. | Italy | Commercial |
| Pexip Spain SL | Spain | Commercial |