Pexip Connect for Zoom Rooms: order and setup

Pexip Connect for Zoom Rooms enables Zoom Rooms and Zoom-registered Cisco/Poly systems* to make SIP based video calls into any Microsoft Teams meetings via Pexip’s interoperability service.

This article explains the supported Room types, Pexip's licensing requirements, and how to order and set up Pexip Connect for Zoom interoperability for Microsoft Teams.

Supported Room types

The following Room types are supported:

  • Windows, Mac, and Android Appliance Zoom Rooms systems that run Zoom Rooms software version 6.3.5 or later.
  • Cisco/Poly SIP rooms using Zoom One Button to Push.

Licensing requirements

Pexip Connect for Zoom Rooms has the following licensing requirements:

  • Your customer's Pexip Connect for Zoom Rooms license count (minimum 10) must match your customer's Zoom Room plus Cisco/Poly Room count.

  • You can also order optional add-on packages that provide:

    • Full HD (1080p) video and content.
    • Lobby bypass for your customer's Zoom Rooms into their Teams meetings.
  • Yearly plans only.

Additional information:

  • Pexip's CVI licensing is not required for default Zoom interoperability (this is noted for clarity as Zoom uses "Pexip CVI" terminology in its admin interface to represent the Teams interop functionality via Pexip). However:

    • We recommend also purchasing CVI licensing to ensure that internal Teams meetings are interop enabled for external guests and internal SIP endpoints that are not registered to Zoom.
    • The Teams Meeting lobby bypass add-on does require that you set up CVI interoperability (CVI and domain hosting licenses are included in the lobby bypass add-on package).

  • To trust Zoom Rooms, Pexip needs to know your customer's Zoom Account Number, so that it can identify your customer's Zoom Rooms and provide trusted lobby bypass (a signed hash of the associated Zoom account number is included in the request to Pexip when a Zoom Room attempts to join a Teams meeting).

    Note that lobby bypass only works for the following scenarios:

    • Zoom Rooms that are integrated with the Calendar Service.

    • Zoom Rooms that join by dialing a contact that is configured with a SIP address pointing to their organization's Teams Virtual Reception (IVR) and set as a Pexip CVI video address:

    Cisco/Poly endpoints that are registered to Zoom are not currently supported for lobby bypass (as the SIP security header does not identify the calling domain/company). If you require lobby bypass you can SIP register your endpoint directly to the Pexip Service.

  • Pexip reserves the right to audit your customer's Zoom Room count twice a year. Such an audit can consist of requesting a screenshot from the customer's Zoom admin center showing license count.

  • If somebody without a valid license plan tries to place a call they are shown a screen saying their call cannot be connected and they should contact their Zoom system administrator to validate their Pexip license.

Ordering and setting up Pexip Connect for Zoom Rooms

To enable your customer for Zoom Room interoperability you need to order a Pexip Connect for Zoom Rooms license plan. For general information about placing orders, see Ordering a new license plan.

You can also order the optional Teams Meetings lobby bypass add-on license to enable the customer's Zoom Rooms to bypass the lobby when joining their Teams meetings. See Trusted devices for lobby bypass: trial, orderability and configuration for more information.

You can use the Partner Portal to configure your customer's Zoom Account Numbers that are associated with their Zoom Rooms.

For each company, under the Interop tab, in the Pexip Connect for Zoom Rooms section you can add one or more Zoom Accounts as required:

Pexip Customer ID

Your customer then needs to follow the configuration process described in this help article. When configuring their Zoom settings they will need to know their Pexip Customer ID.

Your customers should go to this registration page to request the customer ID needed to complete configuration in the Zoom portal after you have completed the licensing purchase in the Pexip portal. Alternatively, you can register on behalf of your customer to obtain their Customer ID.