Terms of service, policies and newsletters

This article provides information about our terms of service, our cookie policy, data retention policy, how to sign up for our technical newsletters, and our list of patents.

Terms of service and policies

Cookie policy

The Analytics and Partner portals use necessary cookies to provide basic functionality. These necessary cookies help make the portals usable by enabling functions such as user sessions for access to secure areas.

Partner Portal cookies:

  • csrftoken: helps protect against Cross Site Request Forgery
  • sessionid: enables a user session to be maintained

Analytics cookies:

  • billing.month: stores selected billing month
  • session: enables a user session to be maintained
  • SpryMedia_DataTables_tbl-distributors5_overview: stores table sort and search preferences

PII data retention for Pexip Analytics portal CDRs

In compliance with Article 5 and 28 of EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, Pexip takes the following approach to data retention and anonymization of Personally Identifiable Information (PII) for service usage data included in Call Detail Records (CDR) and Service Log Data within the Pexip Analytics Portal: 3 months normal data retention, with up to 3 years for data linked to security incidents.

Pexip newsletter

Our newsletters are the first place to get the lowdown on new products and features, updates, releases, and more!

You can also subscribe to status updates for the Pexip Service as well as our regular blog.

Here's the sign up details for our newsletters:

To ensure that our emails arrive in your inbox, not your spam folder:

  • Add a specific email address to your email contacts / safe sender list (this varies slightly for each mail provider).
  • If you find one of our emails in another folder (spam, promotions, and so on) move the email to your main inbox to teach your mail provider where future emails from this sender should arrive.
  • Ask your IT team to safelist the Pexip email domain (@pexip.com). This helps ensure delivery for all emails sent from a Pexip email address.
  • Click on the links in one of our previous emails. This helps to train your inbox to recognize these emails as relevant.


This table is intended to serve as notice under 35 U.S.C. § 287(a).

Product Patent
Pexip Service US 10750125