One-Touch Join (OTJ): trial, orderability and enablement

Pexip's One-Touch Join (OTJ) allows users to schedule a meeting in Microsoft Outlook or Google Calendar and include in the invitation a meeting room with a supported Cisco or Poly videoconferencing endpoint, so that the endpoint in the chosen meeting room displays a Join button just before the meeting is scheduled to begin. Participants can then simply walk into the room and select the button, and the endpoint will automatically dial in to the meeting.

This topic describes how to enable One-Touch Join for your customers, including ordering One-Touch Join licenses through the Partner Portal. It covers:

For information on ordering OTJ professional services, see Professional Services: orderability.

Deployment options

Pexip offers One-Touch Join in two ways: as an optional feature within the Pexip Service, or as an optional feature within the Pexip Infinity platform. In most cases, we recommend that Pexip Service customers use the One-Touch Join feature available on the service, as described here.

However, in some situations the Pexip Service One-Touch Join offering may not suffice, for example if:

  • the customer's deployment includes endpoints that are not supported by the Pexip Service's One-Touch Join feature
  • the customer uses Microsoft Exchange on-premises or Google Workspace as their calendar/email service
  • the customer does not want to install the One-Touch Join macro on their Cisco endpoints
  • the customer wants to keep meeting information within their organization.

In these situations the customer should deploy a Pexip Infinity instance dedicated to One-Touch Join. For more information, see Deploying a dedicated One-Touch Join platform.

This topic describes how service customers can order licenses for both One-Touch Join for the Pexip Service and One-Touch Join for Pexip Infinity.

For Pexip Service customers wanting to move from One-Touch Join for Pexip Infinity to One-Touch Join for the Pexip Service, see Migrating to One-Touch Join for Pexip Service.

Enabling One-Touch Join for the Pexip Service for your customers is a case of completing the Microsoft domain verification process and then purchasing the required number of licenses via the Partner Portal. We also explain how to order more licenses, and how to renew licences.

Microsoft domain verification

Before customers can configure a One-Touch Join calendar provider, the customer administrator must set up a separate DNS TXT record for their Microsoft 365 domain (their tenant domain), and then you must complete the Microsoft domain verification process. When setting up the Microsoft 365 domain in the partner portal, the customer administrator should have received an email with instructions on how to do this.

For full information on the process, see Creating and verifying a customer's Microsoft 365 tenant domain.

Purchasing One-Touch Join licenses

  1. Select your customer and from the Purchasing tab select :

  2. Select the One-Touch Join Room License Service, and submit the order by following the standard orderability wizard:

A confirmation email is sent to the customer's contact person, and the created license is listed in the Purchasing > License Plans tab:

Ordering additional One-Touch Join licenses

  1. In the Purchasing > License Plans tab, select the One-Touch Join Room License Service license, click the Actions menu, and select Edit Plan:

  2. Set the new total number of licenses needed. Follow the standard orderability wizard to submit the order:

The license plan is updated with the new total licenses:

Renewing a One-Touch Join license

One-Touch Join licenses are renewed in the same way as any other the Pexip Service license. Full details are given in Managing license renewals.

If you need to change the license quantity after renewal, or require other assistance with the renewal, contact Pexip BizOps (bizops@pexip.com).

Ordering One-Touch Join for Pexip Infinity requires the following steps, described below:

You can also use the partner portal for:

Creating a One-Touch Join trial license

  1. Select your customer and when Evaluation mode is open, go to the Infinity Licenses tab and select :

  2. Fill in the license details form:

    Validity The license key validity is aligned to the evaluation end date.
    Cost center You can optionally choose from any predefined cost centers (set in the company edit form).
    Note An optional field for your own reference for this license key.
    License Distribution Select or add the email addresses for the Infinity activation code and installation guidance emails.
    OTJ The number of One-Touch Join licenses required (maximum 50 for each activation code during the trial).

  3. Click Next to create the license.

  4. A License Distribution email is sent to the defined addresses. Note that:

    • Customer link: available for the reseller only with Pexip Partner Portal login.
    • License-key details link: available for anyone with access to the URL.

    Here is an example email:

  5. The created license is listed in the Infinity Licenses tab.

  6. You can optionally:

    • Select Open to see more details of the Infinity activation code.

    • Click the wrench icon under Actions to either:

      • Edit: edit Cost Center or License Distribution receivers.
      • Re-send: re-send the License Distribution email to the defined receivers.
    • Use the button if the customer needs additional licenses during the trial period. Note that each activation code is limited to 50 licenses.

Note that:

  • Each Infinity activation code has a set and unchangeable expiry date per the evaluation end date. If the trial period is extended, new licenses must be created for the extended period.
  • If the evaluation mode is manually closed prior to the expiry date, the Infinity licenses are not impacted. The activation code expiry date is set when the license is created.

Ordering a One-Touch Join paid license

  1. Select your customer and from the Purchasing tab select :

  2. Select the Room Enablement License, which is a prerequisite to order the One-Touch Join Room Licenses:

  3. Submit the order by following the standard orderability wizard.
  4. After completing the Room Enablement License order process, select again.

  5. Select the One-Touch Join Room License, and submit the order by following the standard orderability wizard:

  6. Go to the Infinity Licenses tab:

  7. The number of available licenses is displayed. Select to create the Infinity activation code:

  8. Fill in the license details form:

    Validity The license key validity is aligned to the license plan start and end date.
    Cost center You can optionally choose from any predefined cost centers (set in the company edit form).
    Note An optional field for your own reference for this license key.
    License Distribution Select or add the email addresses for the Infinity activation code and installation guidance emails.
    OTJ The number of One-Touch Join licenses required (limited to the total number of licenses ordered).

  9. Click Next to create the license.

  10. A License Distribution email is sent to the defined addresses. Note that:

    • Customer link: available for the reseller only with Pexip Partner Portal login.
    • License-key details link: available for anyone with access to the URL.

    Here is an example email:

  11. The created license is listed in the Infinity Licenses tab:

  12. You can optionally:

    • Select Open to see more details of the Infinity activation code.

    • Click the wrench icon under Actions to either:

      • Edit: edit Cost Center or License Distribution receivers.
      • Re-send: re-send the License Distribution email to the defined receivers.

Ordering additional One-Touch Join licenses

  1. In the Purchasing tab, click the Actions menu for the One-Touch Join Room License, and select the Edit Plan option:

  2. Set the new total number of licenses needed. Follow the standard orderability wizard to submit the order:

  3. The license plan is updated with the new total licenses. Go to the Infinity Licenses tab:

  4. The number of available licenses is displayed. Select to create the Infinity activation code:

  5. Fill in the license details form:

    Validity The license key validity is aligned to the license plan start and end date.
    Cost center You can optionally choose from any predefined cost centers (set in the company edit form).
    Note An optional field for your own reference for this license key.
    License Distribution Select or add the email addresses for the Infinity activation code and installation guidance emails.
    OTJ The number of One-Touch Join licenses required (limited to the number of additional licenses ordered).

  6. Click Next to create the license.

  7. A License Distribution email is sent to the defined addresses. Note that:

    • Customer link: available for the reseller only with Pexip Partner Portal login.
    • License-key details link: available for anyone with access to the URL.

    Here is an example email:

  8. The created license is listed in the Infinity Licenses tab:

Renewing an OTJ license

When it is time to renew an OTJ license:

  1. You (the Pexip Partner) will receive standard renewal notifications for license plans that include the One-Touch Join (OTJ) software license key.

  2. Follow the instructions in the renewal notification emails about how to renew the license.

    After confirming the renewal of a license plan that includes an OTJ license key:

    • The system automatically creates the license key for the renewed period and sends it in a separate email with the installation instructions. The email is sent to the same recipients used for the current license key distribution.

    • The new OTJ software license key is also available in the portal, under the Infinity Licenses tab.

    After confirming the renewal of a license plan that includes the One-Touch Join (OTJ) software license key, the License Management option is deactivated for this license plan, meaning there is no option to revert the renewal confirmation after the new software license key has been created.

  3. The customer should install the new license key prior to the activation date of the new license.

If you need to change the license quantity post renewal, or require other assistance with the renewal, contact Pexip BizOps (bizops@pexip.com).