Enhanced Room Management (ERM) enablement

Enhanced Room Management (ERM) is a separately-installable Pexip product that provides management of your Cisco and Poly devices and room systems. From system monitoring to bulk provisioning of software upgrades, address books, and branding profiles, it provides everything you need to manage your systems from one single management interface.

ERM was End of Sale as of 6 March 2026. For full details, see End of Life announcements.

Installing Enhanced Room Management

Your customers need to download and install (self-host) their own Enhanced Room Management application.

See Installing, configuring and using Enhanced Room Management for full instructions.

Ordering additional ERM licenses

To order more ERM licenses:

  1. In the Purchasing tab, click the Actions menu for the Enhanced Room Management License, and select the Edit Plan option.
  2. Set the new total number of licenses needed and follow the standard orderability wizard to submit the order.

Renewing an ERM license

When it is time to renew an ERM license:

  1. You (the Pexip Partner) will receive standard renewal notifications for ERM license plans.

  2. Follow the instructions in the renewal notification emails about how to renew the license.

    After confirming the renewal of a license plan for Enhanced Room Management, the License Management option is deactivated for this license plan, meaning there is no option to revert the renewal confirmation after the new software license key has been created.

If you need to change the license quantity post renewal, or require other assistance with the renewal, contact Pexip BizOps (bizops@pexip.com).