Creating trial subscriptions and evaluation mode

After creating a new company, you have the choice of either:

  • creating trial subscriptions, valid for 30 days, and/or
  • creating paid license plans.

A green alert box at the top of the screen indicates for how many days you are able to create trial subscriptions — this is known as Evaluation Mode and you can create new trials while Evaluation Mode remains open.

Your Pexip account manager can extend the date at which the evaluation period is due to end. The account manager can also re-open the Evaluation Mode if you have a specific customer opportunity with which you need assistance.

To create a trial subscription:

  1. Select one of the consumer tabs (Users, Team VMRs, Endpoints, Domains, Interop).
  2. Select the button top-right to continue (Invite User / Add Team VMR / Add Endpoint and so on — see Managing subscriptions (consumers) for more information).

A range of emails are sent during the trial period.

Closed evaluation mode

When the evaluation mode comes to an end, you can no longer create new trials and the green alert box is replaced by a blue alert box:

  • Any subscriptions in trial mode are deactivated and can no longer be consumed by your customer. Please order a paid license plan to reactivate such subscriptions.
  • Trial subscriptions deactivated due to expired evaluation mode are retained for another 30 days, and can be re-activated by either contacting the Pexip account manager to extend the evaluation mode or by ordering a paid license plan.
  • When a trial subscription is moved to a paid license plan, any endpoint or domain trial plans are not automatically moved to consume licenses from the paid plan, and therefore they need to be manually updated.
  • After 30 days, any deactivated subscriptions are deleted permanently.

Customer emails sent during a trial

Several branded emails are sent out automatically during the evaluation period:

When Type / Content Recipients
Day 1 Invitation letter / activation email
  • Customer administrator
  • Customer technical contact
  • Subscription user (if PVA/EUL)
  • Partner KAM
  • Partner Portal activity contact
  • Pexip AM
Day 7 “We would like to remind you that you have 23 days of your trial left. We hope you are already enjoying the benefits of cloud video. If you need help getting started, please contact [partner KAM name + email address]”
  • Customer administrator
  • Subscription user (if PVA/EUL)
  • Partner KAM
  • Pexip AM
Day 21 “You now have only 7 days of your trial left. To avoid any service interruption, please contact [partner KAM name + email address] to continue enjoying the benefits of cloud video.” Plus list of trial subscription types.
  • Customer administrator
  • Subscription user (if PVA/EUL)
  • Partner KAM
  • Pexip AM
Day 30 “The trialled subscriptions listed below will now be disabled, please contact [partner KAM name + email address] to continue enjoying the benefits of cloud video.” Plus list of trial subscription types.
  • Customer administrator
  • Subscription user (if PVA/EUL)
  • Partner KAM
  • Pexip AM
If extended... “Your trial has been extended for […] days. Need help to enjoy the full benefits of cloud video and get the most out of your trial? Contact [partner KAM name + email address].”
  • Customer administrator
  • Subscription user (if PVA/EUL)
  • Partner KAM
  • Pexip AM

PVA/EUL = Personal video account / Enterprise user license

KAM = Key account manager

AM = Account manager