Testing and next steps after initial installation

After you have completed your installation and initial configuration of Pexip Infinity, you can make a test call to check that your system is working. You can also extend your deployment by integrating it with other call control or third-party systems, or by customizing the user experience. You should also consider how to let your users know about their new video conferencing service.

Making a test call

When you have deployed a Conferencing Node and configured a Virtual Meeting Room and an alias, you can make a test call to check that your system is working.

An easy way to do this is by using the Infinity Connect web app to dial the alias of one of the Virtual Meeting Rooms you've already created, as follows:

  1. Open a browser (we recommend Chrome) and type in the IP address (or FQDN, if you've set it up already) of one of the Conferencing Nodes.

    If your browser displays a security warning this means that it does not trust the Conferencing Node's certificate. This could be because you have not replaced the node's default self-signed certificate, or you have used your own private certificates that have not been signed by an external Certificate Authority.

  2. Ensure that your camera and microphone are enabled and working correctly:
    • You should see your own image in the video window.
    • The microphone icon should be green and you should see a green bar under the video image indicating the volume of audio being detected.

  3. Select .
  4. In the Search to call field, enter the alias of the VMR you want to use for testing and then press Enter.

    You will be connected to the VMR.

  5. From another device, join the conference in the same way.

The two participants should be able to see and hear each other, and share content.

See About the Infinity Connect web app for more information.

Further configuration

You are now ready to continue configuring the Pexip Infinity platform and services and deploying more Conferencing Nodes.

Specifically, you should now do the following:

At some point you may also want to:

Integrating with a call control system

To integrate Pexip Infinity with your call control system, you must configure a trunk or neighbor zone towards each of the Conferencing Nodes.

For further information about how to configure your specific call management system to work with Pexip Infinity, see the following documentation:

Configuring the Pexip Infinity Distributed Gateway

The Pexip Infinity Distributed Gateway ("Infinity Gateway") enables endpoints to make calls to other endpoint devices or systems. This includes calls between devices that use different protocols and media formats, such as SIP and H.323 systems, Skype for Business clients (MS-SIP), and Infinity Connect clients (WebRTC). It also enables you to route calls from VTCs and standards-based endpoints into an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet.

For more information, see Placing calls via the Pexip Infinity Distributed Gateway.

Registering devices directly to the Pexip Infinity platform

SIP and H.323 endpoints, and some Infinity Connect clients can register directly to Pexip Infinity Conferencing Nodes. This allows Pexip Infinity to route outbound calls to those registered devices without having to go via a SIP proxy or H.323 gatekeeper, or rely on DNS.

For more information, see Registering devices to Pexip Infinity.

Customizing the user experience

You can easily apply your own corporate branding to the Pexip Infinity platform, and produce a personalized user experience for all of your Pexip Infinity services.

For more information, see Customizing the Pexip Infinity user experience.

Informing users about the new video conferencing service

Finally, you'll need to let your end users know about the new video conferencing services available to them, and how they can use it. The following end user guides are available:

We also have provided some Example emails for sending to new users, which you can use as a basis for the information you provide to your users.