Comparison of Infinity Connect and other video endpoints

Infinity Connect is an integrated part of the Pexip Infinity platform. This direct integration means that there are some differences in the experience of joining and participating in a Pexip Infinity conference using an Infinity Connect client, when compared with users of Skype for Business / Lync clients, and other types of software and hardware endpoints.

The table below summarizes these differences.

Feature Infinity Connect client Skype for Business / Lync clients Other video clients
Appearing in the Infinity Connect participant list Participants will appear in the roster after they have successfully joined the conference.

Participants will appear in the roster while they are waiting to join the conference, for example while they are being held at the PIN entry screen or waiting for a Host* to join. At this point, they will not have a role assigned.

A Host using an Infinity Connect client (including Hosts who have joined in presentation and control-only mode) can let these participants into the conference without them having to enter a PIN. For instructions, see Changing a participant's role from Guest to Host (and vice versa).

Joining a Host+Guest conference that has a Host PIN but no Guest PIN

Whether or not a Host has already joined, participants will have the option to enter the Host PIN (to join as a Host), or simply select "Join" (to join as a Guest).

If they choose to join as Guest:

  • If a Host has not yet joined, they will be taken to the "Waiting for Host" screen.

    While waiting for a Host to join, they will see a keypad on their toolbar which they can use to enter the Host PIN and join as a Host

  • if a Host has already joined, they will be taken straight into the conference.
  • If a Host has not already joined, participants will be taken to the "Waiting for Host" screen, where they will have the opportunity to enter the Host PIN.
  • If a Host has already joined, participants will automatically join as a Guest, unless they have included the Host PIN as part of the dial string.
Joining a Host+Guest conference that has a Host PIN and Guest PIN

Participants will be asked to enter the conference PIN.

If they enter the Host PIN, they will join the conference.

If they enter the Guest PIN:

  • if a Host has not yet joined, they will be taken to the "Waiting for Host" screen.
  • if a Host has already joined, they will be taken straight into the conference.
Conference PINs with a trailing # When entering PINs, any trailing # is optional. Participants will hear the "please enter the # key" prompts, and must enter the # after the PIN.
Joining a VMR via a Virtual Reception Participants must dial into the Virtual Reception first, and then at the prompt enter the numeric alias of the target Virtual Meeting Room. However, if your dial plan allows, participants can simply enter the alias of the target VMR and not have to use the Virtual Reception at all.

Participants using SIP and H.323 endpoints and Skype for Business / Lync clients can dial a VMR via a Virtual Reception in a single step. They do this by dialing <reception_alias>**<destination_alias>@<domain>.

H.323 devices can also use the dial format <reception_alias>#<destination_alias>@<domain>.

For more information, see Including the numeric alias of the VMR in the Virtual Reception dial string.

Viewing roster Participants can view the roster. The roster will not be available.
Conference control Host participants can control the conference (add, mute, and disconnect participants; change a participant's role; lock and unlock the conference).

Participants will not have access to conference control, apart from a limited set of controls available to endpoints that support DTMF.

For more information, see Using DTMF to control a conference.

Chat Participants can send and receive chat messages. Participants will not have access to chat.
* At least one Host must join with media (video and/or audio) in order for Guests to be able to join. Alternatively, Infinity Connect users who have joined as a Host in presentation and control-only mode (and who therefore will not act as a trigger for unlocking the conference) can elect to Start the meeting.