Using Infinity Connect in-call controls

The table below shows the actions that can be performed while a call is in progress. Note that this table includes all features available to the Infinity Connect desktop client, the Infinity Connect web app and the Infinity Connect mobile clients for Android and iOS, although not all features are available to all clients.

What How

Enter Host PIN (if joined as Guest)

From the toolbar at the bottom of the window, select Enter Host PIN.

Change your camera, microphone or speakers during a call

  1. From the top right of the side panel, select Control .
  2. Select Select media devices.
  3. Select the camera, microphone or speakers/headset, and then choose a new one from the list of available options.

Pin a minimized version of the client to your screen

   

From the toolbar at the bottom of the screen, select Open minimized view.

The Infinity Connect window will shrink and be pinned on top of all your other application windows, and you can drag it to a suitable location.

To return the window to its previous size, select Open maximized view.

Share your screen with all other participants

   

(Available to Infinity Connect desktop client and Infinity Connect web app via Chrome or Firefox users only.)

  1. From the toolbar at the bottom of the window, select Share my screen.
  2. For Chrome users, if this is the first time you have shared your screen, enable screen sharing.
  3. Select the window or screen you want to share.

When you are sharing, the icon changes to blue. To stop sharing, select the Stop presenting button.

The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Infinity Connect, share your screen, and select the Slide Show window.

Note that the ability to present into a conference may have been restricted to Hosts only.

Share images or PDFs with all other participants

   

  1. From the toolbar at the bottom of the screen, select Present files.

    The Presentation screen will appear:

  2. Select +, or drag and drop the file(s) you want to share into the Presentation window. You can add multiple files, and they can be a combination of images and PDFs (if supported by your device). Each image will be converted into an individual slide, as will each page of each PDF.

  3. By default, every slide will be selected for presenting, but you can click on individual slides to select and deselect them:

  4. When you have selected all the slides you want to share, select Present. Use the left < and right > on-screen controls, or the arrow keys on your keyboard, to scroll through the slides. You also have the option to View presentation in a separate window.
  5. To stop sharing the slides, from the toolbar select Stop presenting.

Note that the ability to present into a conference may have been restricted to Hosts only.

View a presentation being shown by another participant

When a participant starts a presentation, you will automatically see the content they are sharing as your main image, and the image of the participants will reduce to a small thumbnail at the top left corner.

You can toggle between viewing the presentation and viewing the participants by clicking on the thumbnail.

You can also click and drag this window to move it.

View a presentation in a separate window

   

Whether you are the presenter or a participant, you can view the current presentation in a separate pop-out window.

To do this, from the bottom right of the screen select View presentation in new window. To close the window, from the bottom right of the screen select Close separate presentation window.

View a presentation at a higher (or lower) refresh rate

   

When a participant is showing a presentation, by default you receive it as a series of still images. This is suitable for documents and screens being shared, but if the presentation contains a lot of movement it may appear jerky. If this is the case, you can elect to receive the presentation in full motion as HD video.

To do this, from the bottom right of the screen select View full motion presentation. To return to the default view, select View normal presentation.

Stop/start sending presentation to a participant

(Requires Host privileges)

When a participant is sharing a presentation, other participants receive both the presentation and the main video. However, you may want to receive just the main video on a particular endpoint (for example, if you are using a meeting room system for audio and video, but you are already viewing the presentation on your Infinity Connect client, you could stop sending presentation to the meeting room system). To do this, From the Participant list, select the participant and then select Hide presentation here.

Start sending and receiving video

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Start Video.

Start sending and receiving audio

(For users who have initially joined without audio and video)

From the toolbar at the bottom of the window, select Start audio.

Stop/start sending your video to other participants

   

From the toolbar at the bottom of the window, select Turn my camera off or Turn my camera on.

Other participants will no longer be able to see you, but you will be able to see them.

Stop/start sending your audio to other participants

   

From the toolbar at the bottom of the window, select Turn my microphone off or Turn my microphone on.

Other participants will no longer be able to hear you, but you will be able to hear them.

Stop/start viewing the video of yourself

The video of yourself that is being sent to other participants is shown in a thumbnail at the top right of the screen. To hide this, click on the image. It will be replaced by a small Show self view icon; select this to view your image again.

Show or hide the side panel

   

To hide or show the side panel (containing the Participant list tab and the Events tab, and the Control menu), select the Hide side panel < and Show side panel > icons. These will be at the middle left or bottom of the screen, depending on your device and screen width.

View details of events

For a complete list and details of each of the events represented in the timeline at the bottom of the screen, from the top of the side panel select the Events tab:

Timeline

The timeline at the bottom of the screen gives a visual overview of the events during the course of the call:

You can click on any of the events for more information about it.

After you have been in the call for more than 10 minutes, you will see a clock icon at the far left of the timeline. To zoom in on any 10-minute period within the timeline, click on the clock icon. You'll see a shaded selector:

Drag the selector to the period you wish to zoom in on:

When you are zoomed in, you can again click on any of the events to view more information about them.

To return to the full timeline, click on the clock icon again.

View a list of other conference participants

When using Infinity Connect, a list of all other conference participants will be shown in the Participant list tab of the control panel (which is to the left of or at the bottom of the screen, depending on the screen width). You can scroll through this list, or use the search box at the top of the list, to view the names of other participants or select a particular participant to control.

You can show and hide the side panel by clicking on the Hide side panel < and Show side panel > icons.

View an individual participant's role

Each person in the Participant list has an icon next to their name, representing their role:

Hosts, who can control the meeting and other participants

Guests

External Guests, who connected directly to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet.

Change a participant's role

(Requires Host privileges; you cannot change your own role to Guest.)

From the Participant list, select the participant and then select Make Host or Make Guest.

You cannot change the role of External Guest participants (those who are connected directly to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet).

View individual participant's details

From the Participant list, select the participant and then select Show Info. This brings up an overlay dialog containing details of the participant, including their avatar or image if available (otherwise a placeholder image is shown). See Users and participant avatars for more information.

Send and receive chat messages, and share online videos and images

(Available when chat has been enabled by the administrator)

All events, including chat messages, are shown in the Events tab of the side panel (which is to the left of or at the bottom of the screen, depending on the screen width).

To send a message, type it in the text box at the bottom of the panel:

Messages are visible to everyone else in the conference with a chat-capable client (such as Skype for Business / Lync or Infinity Connect).

You can also share videos and images by pasting their URL into the text box.

Prevent/allow others from joining the meeting

(Requires Host privileges)

From the top left of the screen, select Control and then select Lock meeting or Unlock meeting:

The impact of locking depends on whether or not the meeting has a Host PIN. For more information, see Locking a conference and allowing participants to join a locked conference.

Allow a participant to join a locked conference

(Requires Host privileges)

Participants who are waiting to join a locked conference are shown in the Participant list with a tick and cross next to their names. To allow these participants to join the conference, select the green tick. If you do not want them to join, select the red cross.

Allow waiting Guests to join a new meeting without a Host

(Requires Host privileges)

If a Guest joins a meeting without a Host, they will be kept waiting to join until the first Host joins, at which point all waiting Guests will automatically be allowed in to the meeting. However, this only applies if the Host has joined with audio or video; presentation and control-only Hosts will not automatically trigger Guests to join.

If you have joined a meeting as a presentation and control-only Host and want Guests to join, from the top left of the screen, select the menu icon and then select Start the meeting.

Add a participant to the conference

(Requires Host privileges)

  1. From the toolbar at the bottom of the screen, select Add participant.

  2. At the prompt, enter the address of the person you want to dial.

  3. Select whether you want the participant to have Host or Guest privileges.
  4. Select Call in.

The call is placed from the VMR to the participant and they will appear in the participant list with a green line under their name while their endpoint is ringing. If and when the participant answers the call they will join the conference; if they do not answer, or do not accept the call, they will disappear from the participant list.

Automatic routing is used when a next-generation Infinity Connect client adds a new participant to a conference. This means that the dialed alias must match an appropriate Call Routing Rule that applies to Outgoing calls from a conference for the call to be placed (using the protocols and call control systems etc. as configured for that rule). However, the user can force a specific dial out protocol by prefixing the destination address with sip: or mssip: or h323: or rtmp: (which can be used to support dial out to streaming services) — in these cases a Call Routing Rule is not required.

Cancel a call to a participant

(Requires Host privileges)

Outbound calls are placed from a Virtual Meeting Room to a participant when a Host uses the Add participant option, or if the Virtual Meeting Room has an automatically dialed participant configured.

To cancel an outbound call, from the Participant list, select the participant and then select Cancel Dialout.

Share a link to the meeting

If you want to send a link to the meeting to someone so that they can join you, select the Share icon at the top left of the screen and then select Copy meeting link.

You can then send this link to other participants who can paste it into their browser to join the meeting.

Mute/unmute another participant

   

(Requires Host privileges)

From the Participant list, select the participant and then select Mute or Unmute.

When muted, a icon is shown next to the participant's name.

Muting all Guests

(Requires Host privileges)

From the top right of the side panel, select Control and then select Mute all Guests.

Send DTMF tones to another participant (when in a VMR)

(Requires Host privileges; you must be joined over audio, or video and audio)

From the Participant list, select the participant to whom you want to send DTMF tones, and then select Send DTMF. This will open a keypad:

   

This feature is generally used to communicate with external systems (such as audio bridges, automated switchboards, and recording devices) after they have been added to the conference.

Send DTMF tones to the other participant (when in a person-to-person call)

From the toolbar at the bottom of the window, select Open dialpad. This will open a keypad.

Transfer a participant to another VMR

(Requires Host privileges)

From the Participant list, select the participant and then select Transfer Participant.

Enter the alias of the conference you wish to transfer the participant to, the PIN (if applicable) and whether they should join as a Guest or Host, and then select Transfer.

You can transfer any participant, including yourself.

Disconnect another participant

(Requires Host privileges)

From the participant list, select the participant's name and then select Disconnect.

Disconnect all participants (including yourself)

(Requires Host privileges)

From the top right of the side panel, select Control and then select Disconnect all.

Disconnect yourself from the conference

From the toolbar at the bottom of the screen, select Disconnect.

Mute/unmute the audio coming from the conference

   

From the toolbar at the bottom of the screen, select Mute/Unmute incoming audio.
Change the volume of the audio coming from the conference

Desktop client and web app:

From the toolbar at the bottom of the screen, use the slider to adjust the volume level (which is indicated by the green bar under the toolbar).

Mobile app:

Use your device's volume controls.

View diagnostic information about your call and client

(Available when connected with audio or video)

From the top right of the side panel, select Control and then select Get media stats.

This brings up an overlay dialog that displays statistics such as the codec being used, incoming and outgoing audio and video bitrates, and how many data packets have been lost and received.

It also shows the software version of the client and the Pexip Infinity deployment it is connected to.