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About Infinity Connect client settings

There are various settings available within the Infinity Connect clients. The tables below (one for the Desktop client, Android client and Web App, and a second for the Mobile client for iOS) provide information about each of these settings, and shows which clients use them.

Note that you can change, disable or provide default text for many of these settings by Customizing the Infinity Connect desktop client and Customizing the Infinity Connect Web App.

The administrator can also provision individual Infinity Connect desktop client users with their registration details and automatically apply those registration settings to their client. See Registering your Infinity Connect client to receive calls for more information.

Desktop client, Android client and Web App

Setting Description Desktop client Android client Web App
Profile

Your name

The name for this user, which will appear to other conference participants.

For Desktop client users, this field is automatically pre-filled with the user name of the account used to log in to the device, but it can be overwritten.

Media
Camera Allows users to select the camera they wish to use from the drop-down list, and see how their video will appear to other participants.
Microphone Allows users to select the microphone they wish to use from the drop-down list, and check that it is working properly.
Mute microphone when first connecting * Many videoconference participants mute their microphones unless they are actually speaking, to reduce the level of background noise. This option allows users to join with their microphone muted by default.
Audio Output Allows users to select the speakers or headset they wish to use from the drop-down list.    **
Always preview audio and video settings before connecting *

When this option is selected, users will always be given the opportunity to check and change their microphone, camera and speakers** prior to joining a call with media. To speed up the joining process, you may wish to clear this option if you always use the same camera and microphone on your device.

Selecting the Don't show me these options again checkbox when joining a call will automatically clear the Show camera / microphone options when connecting checkbox.

 
Bandwidth The maximum bandwidth for the call, and the bandwidth at which the initial call attempt will be made. Note that calls may be temporarily downspeeded due to network conditions.
Registration
Alias

The alias that this client will register with. This is the alias that other users will dial when they want to call this client.

This alias must match one of the entries on the Management Node under Service configuration > Device aliases.

For more information, see Registering devices to Pexip Infinity.

 
Server address *

The address of the server to which the registration request will be sent. This must be the IP address or FQDN of a local Conferencing Node, or the IP address or FQDN of the reverse proxy.

This field is initially hidden from desktop client users unless they expand the section by selecting . If no server address is entered, Infinity Connect will attempt to register by using the domain returned by an SRV lookup of the domain part of the registration alias as the server address (for more information, see Setting up DNS records for Infinity Connect Mobile client and Infinity Connect desktop client use). If there is no SRV record, it will use the domain part of the registration alias itself as the server address. If this fails, users will be presented with the expanded section where they can enter a different server address.

 
User name / Password

The username and password to be used by this device when it is registering to Pexip Infinity.

The username and password must match those configured for this alias on the Management Node under Service configuration > Device aliases.

The registration user name is initially hidden from desktop client users unless they expand the section by selecting . If no user name is entered, Infinity Connect will attempt to register using the local part of the registration alias as the user name. If this fails, users will be presented with the expanded section where they can enter a different user name.

 
Remember password Tick this box to avoid re-typing your password the next time you register.  
Advanced
Screensharing quality This setting determines the frame rate used when you share your screen. A lower frame rate will result in sharper images and is best for static presentations; a higher frame rate will be less sharp and is best for content where there is more motion.  
Start application in the background When this option is selected, the client will start automatically when you start your computer. If you have previously entered your registration details and selected Remember password, the client will also register on startup, meaning you can receive calls as soon as you log in to your computer.    
Show confirmation when disconnecting * When this option is selected, users must confirm each time they wish to disconnect from a conference. This prevents users from accidentally disconnecting themselves.
View full motion presentation *

This setting determines how presentations from other participants are initially received by this user.

Presentations can be received in two formats:

  • A lower-bandwidth series of still images (suitable for documents and screens being shared). With this option, Pexip Infinity periodically takes a snapshot of the presentation and converts it to .JPG format, and sends that to the Connect client at between 0.5 to 1 fps. For this reason, presentations that contain a lot of movement may appear jerky to clients using this option.
  • A higher-bandwidth full motion stream (suitable for presentations with a lot of movement). With this option, Pexip Infinity sends the presentation to the Connect client as a video stream at up to 30 fps, so movement will appear smooth. (Connect clients can send presentation at up to 5 fps, but other clients may send at a higher frame rate.)

By default, presentations are initially received as still images, and users can subsequently elect to view them in full motion by selecting the HD button. However, when View full motion presentation by default is selected, presentations received by this user will always be shown in full motion by default, and the user can then elect to view it as still images.

 †
Send anonymous usage statistics to Pexip * When this option is selected, anonymous information about how the client is being used is sent to Pexip. For more information, see Automatically sending usage statistics.
Play ringtone on incoming calls If users do not want to hear the default ringtone when they are receiving an incoming call, they can clear this checkbox.    
Language *

(Only applies if additional languages have been configured via customization.)

Allows users to select from a drop-down menu the language to be used in their Infinity Connect client.

 
My Personal Meeting Room

The alias of the VMR to be dialed when you tap an endpoint's NFC tag.

For details on how to use this feature, see Using NFC to automatically add an endpoint to a conference.

   
Reverse Proxy username and password

The username and password that will be sent by the Connect client in response to an HTTP authentication request. Some connections, such as those to a reverse proxy, may require HTTP authentication.

   
Create NFC dial tag

Allows users to program NFC tags so that when an Infinity Connect for Android user taps the tag, the endpoint associated with the tag is automatically dialed in to the same meeting as the Android client.

For details on how to use this feature, see Using NFC to automatically add an endpoint to a conference.

   
Connection
Default domain *

The domain that will be appended to any URIs that are dialed from this client that do not already include a domain.

   
Server address *

The address of the server to which calls may be sent (see Setting up DNS records for Infinity Connect Mobile client and Infinity Connect desktop client use for a full description of how the client determines and locates the host server).

If configured, this must be the IP address or FQDN of a local Conferencing Node, or the IP address or FQDN of the reverse proxy.

   

* You can provide a first-time default for this option by Customizing the Infinity Connect desktop client or Customizing the Infinity Connect Web App.

** Chrome (version 50 and later) only

† Not available in Internet Explorer, Edge, or Safari.

Mobile client for iOS

The following settings are available from the Infinity Connect home screen by selecting Connection Settings:

Setting Description
Domain The domain that will be appended to any URIs that are dialed from this client that do not already include a domain.
Username /
Password

The username and password that will be sent by the Connect client in response to an HTTP authentication request. Some connections, such as those to a reverse proxy, may require HTTP authentication.

Display Name The name for this user, which will appear to other conference participants.

If you don't set a name here, your device's name will be used.

Open Device Privacy Settings

Allows you to control the client's access to your device's:

  • location
  • calendars
  • photos
  • microphone
  • camera
  • mobile data.

For information on why this access is required, see Allowing Infinity Connect to access your device.

Remember Passwords? Remember the Password used in the Connection settings section above.