Using Pexip Connect for Web

This guide describes how to use Pexip Connect for Web, although not all features are available to all browsers.

Pexip Connect for Web supports over 20 of the most popular languages. If your browser is set to use any one of these supported languages, Pexip Connect for Web will use that automatically instead of the default English shown in this section. In addition, you can view Pexip Connect for Web in any of the supported languages by appending the appropriate language code to the end of the URL.

Joining a meeting

The first time you use Pexip Connect for Web , you are asked to provide your name. After that, we'll remember who you are and you just need to enter the address of the meeting you want to join, check everything is working as expected, and then join the meeting.

There are additional settings you can configure at any point.

To join a meeting quickly:

  1. If prompted, enter your name:

    We'll remember your name, but you can go back and change it later by refreshing your browser.

  2. Enter the address of the meeting you want to join:

  3. Check that your camera, microphone and speakers are working correctly and then select Join:

    If you are joining a meeting where you might not be speaking often, or where there will be many other participants, it is good practice to turn off your microphone before placing the call, and turn it on only when you are in the meeting and wish to speak.

  4. Finally, there may be one or more security steps:

    • If the meeting is set up to have different Host and Guest roles, you will be asked to select your role:

    • You may also be asked to enter a PIN to join the meeting:

    • You may need to sign in with your organization's identity provider:

    In each case, simply follow the on-screen prompts to verify your identity and join the meeting.

During the meeting

What How Keyboard shortcut

Change your camera, microphone or speakers during a call

From the top right of the screen, select Settings. Under the Personal settings tab, the Devices section provides drop-down options where you can select the camera, microphone and speakers you wish to use.

 

Enable background blur and background replacement

From the toolbar, select Background effects. From the Effects tab, select whether you want to Blur or Replace your background — or select None to remove the currently selected effect.

Note that background effects (blur and replacement) incur a significant local processing overhead which could affect the performance of your device.

 

Share your screen with all other participants

   

(Available on desktop browsers only; not available on mobile browsers.)

  1. From the toolbar at the bottom of the window, select Share screen.
  2. Select the window, screen or tab you want to share.
  3. Optionally, select whether you want to Share system audio, or Share tab audio if you are sharing a browser tab.

    Sharing audio when sharing your screen is supported on Chrome and Edge browsers only. On Windows you can share either system audio or browser tab audio. On Mac and Linux, you can only share audio from a browser tab.

    You must have joined the conference with audio to be able to share audio. Muting your microphone does not also mute shared audio.

  4. To stop sharing, select the Stop sharing button.

The best way to share a PowerPoint presentation is to start the Slide Show from within PowerPoint first, and then tab to Pexip Connect for Web, share your screen, and select the Slide Show window.

Note that the ability to present into a meeting may have been restricted to Hosts only.

 
View a presentation being shown by another participant

When a participant starts a presentation, you automatically see the content they are sharing as your main image, and the image of the participants reduces to a small thumbnail at the top of your screen.

You can toggle between viewing the presentation and viewing the participants by clicking on the thumbnail.

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View a presentation in a separate window

Whether you are the presenter or a participant, you can view the current presentation in a separate browser window.

To do this, from the top right of the screen select Dual-screen mode.

Shift + P

Stop/start sending your video to other participants

   

From the toolbar at the bottom of the window, select Turn camera off or Turn camera on.

When your camera is off, other participants will no longer be able to see you, but you will be able to see them.

c

Stop/start sending your audio to other participants

   

From the toolbar at the bottom of the window, select Mute microphone or Unmute microphone.

When you're muted, other participants will no longer be able to hear you, but you will be able to hear them.

While your microphone is muted, you can press and hold down the keyboard spacebar to temporarily unmute yourself while you speak.

If your microphone detects sound while turned off in this way, you will see a message in selfview saying "You're muted".
m

Stop/start viewing the video of yourself

   

The video of yourself that is being sent to other participants is shown in a thumbnail at the top right of the screen. To hide this, click on the Hide self-view icon within the image. Your self-view is replaced by a small toolbar; to view it again, select Show self-view.  
View a list of other conference participants

The number of other conference participants is shown on the Participants button at the bottom left of the screen. To open a panel showing the full list of participants, select the button.

Participants are sorted into groups, including:

  • Raised hand: the participant has indicated that they'd like to speak.
  • Waiting in lobby: the participant has not yet joined the meeting, for example because the meeting has been locked and they are waiting for a Host to admit them.
  • In this meeting: the participant is connected to the meeting.
  • External: the participant is connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet.

To hide the Participants panel, select the Participants button again.

 
View a participant's status

Participants may have one of the following icons next to their name:

the participant has been muted by a Host.

the participant is sharing their screen.

 
Send and receive chat messages, and share links

(Available when chat has been enabled by the administrator)

When a new chat message is received, you'll see a notification at the bottom left of your screen:

To view the messages, select the Chat button. A side panel opens which shows all chat messages, along with events such as participants joining or leaving the meeting.

Messages are visible to everyone else in the conference with a chat-capable client (such as Skype for Business or Connect app). Participants will only see messages sent after they joined the meeting.

To send your own message, type it in the text box at the bottom of the panel and select Send:

You can also share videos and images by pasting their URL into the text box.

 
Prevent/allow others from joining the meeting

(Requires Host privileges)

From the top right, select Settings and from the Meeting settings tab select Lock meeting (or Unlock the meeting).

The impact of locking depends on whether or not the meeting has a Host PIN.

 
Allow a participant to join a locked conference

(Requires Host privileges)

Participants who are:

  • waiting to join a locked conference, or
  • using an endpoint that does not support authentication to join a conference that requires authentication

are shown in the Participants panel under the Waiting in lobby section. To allow one of these participants to join the conference, select Admit:

 

Add a participant to the meeting

(Requires Host privileges)

  1. From the bottom left of the screen, select the Add participant button:
  2. Enter the address of the participant. This must be in the format name@domain
  3. Select whether you want the participant to have Host privileges.
  4. Select Add participant.

The call is placed from the meeting to the participant and they appear in the participant list. If and when the participant answers the call they will join the meeting; if they do not answer, or do not accept the call, they will disappear from the participant list.

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Share a link to the meeting

To send a link to the meeting to someone so that they can join you:

  1. From the bottom left of the screen, select the Add participant button.
  2. Next to the meeting link, select Copy.

You can then send this link to other participants who can paste it into their browser to join the meeting.

 
Change the layout and show/hide participant names

(Requires Host privileges)

From the top right, select Settings and then select Meeting layout.

This opens an overlay dialog from where you can dynamically change the layout of the meeting — just select the layout you want to use.

 

View a live transcription of the meeting

(Available when live captions have been enabled by the administrator)

Select Turn live captions on or Turn live captions off to start or stop a live transcription of the meeting audio. The transcription will be shown to you alone, but all the other meeting participants will be informed that transcriptions have been started (or stopped).

This is a tech preview feature and requires Pexip Infinity v30 or later.

 

Mute/unmute another participant

   

(Requires Host privileges)

From the Participants panel, hover over the participant's name; additional icons will appear.

Select Mute or Unmute.

When muted, a icon is shown next to the participant's name.

 
Mute all Guest participants

(Requires Host privileges)

From the bottom of the Participants panel, select Mute all Guests.

 
Keep a participant in the main video

(Requires Host privileges)

From the Participants panel, hover over the participant's name; additional icons will appear.

Select and then select Spotlight.

For more information, see Spotlighting a participant (classic layouts only).

 

Indicate that you wish to speak

(Virtual Auditoriums only by default)

From the toolbar at the bottom of the screen, select Raise hand. The meeting Host is alerted that your hand is raised. If you no longer wish to speak, you can select the button again to Lower hand.

 
View all participants with raised hands

(Virtual Auditoriums only by default; requires Host privileges)

Open the Participants panel. At the top is a list of participants who have Raised a hand.

Participants are listed in the order that they raised their hand.

 
Transfer a participant to another VMR

(Requires Host privileges)

From the Participants tab, hover over the participant's name; additional icons will appear. Select and then select Transfer.

Enter the alias of the conference you wish to transfer the participant to, the PIN (if applicable) and whether they should join as a Host, and then select Transfer.

You can transfer any participant, except yourself.

 
Disconnect another participant

(Requires Host privileges)

From the Participants tab, hover over the participant's name; additional icons will appear. Select Remove. You'll be asked to confirm that you want to disconnect that participant.

The participant who is removed sees a message saying that another participant disconnected them.

 
Disconnect all participants (including yourself)

(Requires Host privileges)

From the top right, select Settings and then select Meeting layout. Select Disconnect all. You are asked to confirm that you want to disconnect everyone.

 

Disconnect yourself from the conference

From the bottom right of the screen, select Leave.  
View diagnostic information about your call and client

(Available when connected with audio or video)

From within your self-view window, select Connection quality.

A dialog appears that displays statistics such as the codec being used, incoming and outgoing audio and video bitrates, and how many data packets have been lost and received.

 

Configuring your settings

Setting Description
Name

The name that appears to other conference participants.

You're asked to enter your name the first time you use the client, but you can change your name from the home page by clicking on it.

(Camera)

Shows the currently selected camera. Select this option to change the camera to use.

When the selected camera is working properly, your self view is shown in the main video window.

If you want to join the meeting with your camera off, but still see everyone else's video, select .

(Microphone)

Shows the currently selected microphone. Select this option to change the microphone to use.

When the selected microphone is working properly, a green bar appears within the microphone icon when audio is detected. The height of the bar represents the level of audio volume being picked up by the microphone.

If you want to join the meeting with your microphone off, but still hear everyone else, select .

(Speakers)

Shows the currently selected speakers or headset. Select this option to change the speakers to use.

To check that the selected speakers are working properly, select Test your sound. A tone will be played from that speaker.

Background blur *

This setting controls whether your local background blur is enabled or not. This lets you obfuscate a distracting or sensitive background. You can also control this setting via a toggle button in your self-view window, either before joining, or during a meeting.

Note that background blur is only available when using the Connect web app via Chrome, Edge or Firefox browsers on desktop devices with hardware acceleration enabled. It incurs a significant local processing overhead which could affect the performance of your device.

Background blur is off by default.

Background replacement

This setting allows you to replace your local background with a default image.

Note that background replacement is only available when using Pexip Connect for Web via Chrome, Edge or Firefox browsers on desktop devices with hardware acceleration enabled. It incurs a significant local processing overhead which could affect the performance of your device.

Background replacement is off by default.

Screen sharing quality

This setting determines the maximum frame rate used when you share your screen with other participants. A lower frame rate results in images with more Sharpness and is best for static presentations; a higher frame rate is less sharp and is best for content where there is more Motion. The default is 2 frames per second; the maximum is 30fps for the web app.

Note that the actual frame rate at which a presentation is sent depends on the browser, computer, network quality, and nature of the presentation.

Logs If you are having issues with your Connect app, your administrator may ask you to Download logs to obtain logging information about the last call.

* The administrator can provide a first-time default for this option by Customizing and branding the Connect apps.