About the Connect mobile apps

The Connect mobile apps can be used by conference participants to control the conference and view presentations from their own personal Android or iOS device, even when they are using a separate telephone or video endpoint to participate in the conference.

Users also have the ability to join a conference from their Android or iOS device, as either an audio-only or a full audio and video participant, allowing them to participate in a conference from anywhere they have an internet connection.

Prerequisites

Connect mobile apps require deployments with HTTPS and valid, trusted certificates. For more information, see Managing TLS and trusted CA certificates.

Connect mobile apps use the Pexip client API, so you must ensure access to this is enabled in your deployment (Platform > Global Settings > Connectivity > Enable support for Pexip Infinity Connect and Mobile App).

Protocols

Connect mobile apps use the WebRTC protocol, so you must ensure this is enabled in your deployment (Platform > Global Settings > Connectivity > Enable WebRTC).

Installing the Connect mobile app for Android

The Connect mobile app for Android is available for free from the Google Play store at https://play.google.com/store/apps/details?id=com.pexip.infinityconnect. Follow the instructions to download and install the Connect mobile app on your device.

If you search for "Pexip" in the Google Play store, you will see two apps. The version labeled Pexip Connect app with the icon is the one you should download for use with Pexip Infinity deployments. You will also see an app called Pexip (My Meeting Video); this is for use by customers of the Pexip Service and should not be used in Pexip Infinity deployments.

The Connect mobile app for Android requires Android 7.0 or later.

Installing the Connect mobile app for iOS

The Connect mobile app for iOS is available for free from the Apple Store at https://itunes.apple.com/us/app/pexip/id1195088102. Follow the instructions to download and install the client on your device.

If you search for "Pexip" in the Apple Store, you will see both the legacy and the latest versions of the app. The version labeled Pexip Connect app with the icon is the latest version and the one you should download. You will also see an app called Pexip (My Meeting Video); this is for use by customers of the Pexip Service and should not be used in Pexip Infinity deployments.

The latest version of the Connect mobile app for iOS, v1.9, is compatible with any iOS device running iOS 15.2 or later.

Accessing a conference or making a call

When users open the Connect mobile app, they are presented with the home screen, from where they can check their setup and then select Call to enter the alias of the conference or person they want to call (for example meet.alice@vc.example.com).

System administrators and conference organizers can also provide a preconfigured link to a meeting, with one or more options (such as the meeting name) already configured.