About the Infinity Connect desktop client

The Pexip Infinity Connect desktop client is a stand-alone video client that provides access to Pexip Infinity services. It is currently supported on:

  • Microsoft Windows 7 and later
  • macOS 10.11 and later
  • Ubuntu Linux 16.04 and later

Note that 32-bit operating systems are not supported with the next-generation Infinity Connect desktop client.

Hardware requirements

The performance of the Infinity Connect desktop client can depend upon which other applications are currently running on the client system.

However, as a minimum we recommend that your client system has:

  • 4 GB of RAM
  • Intel Core i5 processor or equivalent

Installing the Infinity Connect desktop client

No special privileges are required to install the Infinity Connect desktop client, as it is installed in a per-user context.

To install the Infinity Connect desktop client, go to the Pexip support site and download and install the appropriate file for your operating system as described below.

Note that 32-bit operating systems are not supported with the next-generation Infinity Connect desktop client.


(Supported on Windows 7 and later.)

Download the pexip-infinity-connect_<release>_win-x64.msi file for Windows.

Double-click on the .msi file to install the Infinity Connect desktop client and then follow the instructions in the installation wizard. During the installation process the Infinity Connect icon is added to the desktop, and entries are added to the Windows registry to allow links prefixed with pexip: and pexip-provision: to open automatically in the Infinity Connect desktop client.


(Supported on macOS 10.11 and later.)

Download the pexip-infinity-connect_<release>_darwin-x64.dmg file for macOS.

To install the macOS client, open this file and drag the Pexip Infinity Connect.app into the Applications folder.


Download the pexip-infinity-connect_<release>_linux-x64.tgz file for Linux.

To install the Linux client:

  1. Create a new directory. For example, to install the client for a single user "alice":

    mkdir /home/alice/pexapp

    cd /home/alice/pexapp

  2. Download the Infinity Connect desktop client tgz file to that directory and extract the archive. For example:

    tar -xzf pexip-infinity-connect_<release>_linux-x64.tgz

  3. Copy the .desktop file to the appropriate location for making the application available for this user as per freedesktop.org-compliant desktop guidelines (see https://developer.gnome.org/integration-guide/stable/desktop-files.html.en for more information). For example:

    cp pexip-infinity-connect_linux-x64/pexip-infinity-connect.desktop /home/alice/.local/share/applications/pexip-infinity-connect.desktop

  4. Using your preferred text editor, modify the Exec line to point to the location of the pexip-infinity-connect binary on your system. For example:

    emacs /home/alice/.local/share/applications/pexip-infinity-connect.desktop

    and make it look something like this:

    [Desktop Entry]
    Name=Pexip Infinity Connect

Note that if you want to install the application for all users (rather than just a single user), follow the same instructions but instead copy the .desktop file into the /usr/share/applications directory (you may need root privileges to do this).

Registering the Infinity Connect desktop client

After the Infinity Connect desktop client has been installed, it can be registered to a Conferencing Node. The administrator can also provision individual users with their registration details and automatically apply those registration settings to their Infinity Connect desktop client.

See Registering and provisioning the Infinity Connect clients for more information.

Accessing a conference or making a call

When users open the desktop client, they are presented with the home screen, from where they can check their setup and then select Call to enter the alias of the conference or person they want to call (for example meet.alice@vc.example.com).

System administrators and conference organizers can also provide a preconfigured link to a conference alias.