About the Infinity Connect desktop client

The Pexip Infinity Connect desktop client is a stand-alone video client that provides access to Pexip Infinity services. It is currently supported on:

  • Microsoft Windows 10
  • macOS 10.11 and later
  • Ubuntu Linux 16.04 and later
  • Citrix virtual desktops

Note that 32-bit operating systems are not supported with the Infinity Connect desktop client.

We recommend that you use the latest available version. "Legacy" Infinity Connect desktop client versions, i.e. those released in 2018 or earlier, are no longer supported and are not compatible with Pexip Infinity v29 and later.

Hardware requirements

The performance of the Infinity Connect desktop client can depend upon which other applications are currently running on the client system.

However, as a minimum we recommend that your client system has:

  • 4 GB of RAM
  • Intel Core i5 processor or equivalent

Installing the Infinity Connect desktop client

No special privileges are required to install the Infinity Connect desktop client, as it is installed in a per-user context.

To install the Infinity Connect desktop client, go to the Pexip App download page and download and install the appropriate file for your operating system as described below.

Note that 32-bit operating systems are not supported with the Infinity Connect desktop client.

Windows

(Supported on Windows 10.)

Download the pexip-infinity-connect_<release>_win-x64.msi file for Windows.

Double-click on the .msi file to install the Infinity Connect desktop client and then follow the instructions in the installation wizard. During the installation process the Infinity Connect icon is added to the desktop, and entries are added to the Windows registry to allow links prefixed with pexip: and pexip-provision: to open automatically in the Infinity Connect desktop client.

macOS

(Supported on macOS 10.11 and later.)

Download the pexip-infinity-connect_<release>_darwin-x64.dmg file for macOS.

To install the macOS client, open this file and drag the Pexip Infinity Connect.app into the Applications folder.

Linux

Download the pexip-infinity-connect_<release>_linux-x64.tgz file for Linux.

To install the Linux client:

  1. Create a new directory. For example, to install the client for a single user "alice":

    mkdir /home/alice/pexapp

    cd /home/alice/pexapp

  2. Download the Infinity Connect desktop client tgz file to that directory and extract the archive. For example:

    tar -xzf pexip-infinity-connect_<release>_linux-x64.tgz

  3. Copy the .desktop file to the appropriate location for making the application available for this user as per freedesktop.org-compliant desktop guidelines (see https://developer.gnome.org/integration-guide/stable/desktop-files.html.en for more information). For example:

    cp pexip-infinity-connect_linux-x64/pexip-infinity-connect.desktop /home/alice/.local/share/applications/pexip-infinity-connect.desktop

  4. Using your preferred text editor, modify the Exec line to point to the location of the pexip-infinity-connect binary on your system. For example:

    emacs /home/alice/.local/share/applications/pexip-infinity-connect.desktop

    and make it look something like this:

    [Desktop Entry]
    Name=Pexip Infinity Connect
    Exec=/home/alice/pexapp/pexip-infinity-connect_linux-x64/pexip-infinity-connect
    Terminal=false
    Type=Application
    Icon=application-x-executable

Note that if you want to install the application for all users (rather than just a single user), follow the same instructions but instead copy the .desktop file into the /usr/share/applications directory (you may need root privileges to do this).

Citrix

Users can securely access the Infinity Connect desktop client via Citrix Virtual Desktops or via Citrix Virtual Apps using the Citrix Workspace app to join VMRs, call through the Pexip Gateway to Microsoft Teams, or simply place point-to-point calls.

See Deploying the Infinity Connect desktop client for Citrix Workspace app for more information on how to install the Infinity Connect desktop client in a Citrix environment.

Registering the Infinity Connect desktop client

After the Infinity Connect desktop client has been installed, it can be registered to a Conferencing Node. The administrator can also provision individual users with their registration details and automatically apply those registration settings to their Infinity Connect desktop client.

See Registering and provisioning the Infinity Connect desktop client for more information.

Accessing a conference or making a call

When users open the desktop client, they are presented with the home screen, from where they can check their setup and then select Call to enter the alias of the conference or person they want to call (for example meet.alice@vc.example.com).

System administrators and conference organizers can also provide a preconfigured link to a conference alias.