Connect desktop app release notes

This topic describes the new features, fixed issues and known limitations in the current and previous supported releases of the Connect desktop app:

What's new?

New in v1.12.6

Version 1.12.6 of the Connect desktop app was released in March 2024.

Version 1.12.1 contained no new features or changes.

New in v1.12.5

Version 1.12.5 of the Connect desktop app was released in October 2023.

Below are the new features and changes in v1.12.5:

Feature Description More information
Changes in functionality

Previously the Copy meeting link button copied the meeting's pexip:// URL to the user's clipboard. Now the button copies both the meeting's https:// URL and its pexip:// URL, along with text explaining when to use each link.


New in v1.12.4

Version 1.12.4 of the Connect desktop app was released in June 2023.

Version 1.12.4 contained no new features or changes.

New in v1.12.3

Version 1.12.3 of the Connect desktop app was released in May 2023.

Below are the new features and changes in v1.12.3:

Feature Description More information
Changes in functionality
Run location

Running the Connect desktop app no longer requires access to a "temp" folder, allowing it to be used in environments where running from temp folders is restricted.

All settings are retained on upgrade.


New in v1.12.2

Version 1.12.2 of the Connect desktop app was released in April 2023.

Version 1.12.2 contained no new features or changes.

New in v1.12.1

Version 1.12.1 of the Connect desktop app was released in March 2023.

Version 1.12.1 contained no new features or changes.

New in v1.12

Version 1.12 of the Connect desktop app was released in February 2023. Below are the new features and changes in v1.12:

Feature Description More information
New features
Citrix virtual apps support The Connect desktop app for Citrix virtual apps is now generally available. It was a technology preview feature in the previous release.  
Changes in functionality
Background blur It is now possible via branding to remove the option to enable or disable background blur from within the Connect app, using the disableBackgroundBlur application setting. backgroundEffects
Radio buttons replaced with ticks Under the Advanced settings menu, users now click on a tick (rather than the previous radio button) to enable and disable each setting.  
Accessibility improvements General improvements to the user interface to increase accessibility.  

Secure check code

The Secure check code used to verify end-to-end encrypted calls now has a copy button, allowing it to be easily shared between participants.  

Fixed issues

Fixed in v1.12.6

Ref # Resolution
36971 Resolved an issue with Citrix clients that resulted in an error state either when trying to make a call, or due to media failing to work when joining a call.

Fixed in v1.12.5

Ref # Resolution

Updates to address CVE-2023-4863.

Fixed in v1.12.4

Ref # Resolution

(Windows client only)

Resolved an issue caused when the app was minimized and then restored by double-clicking the taskbar icon, which meant it did not restore correctly.

Fixed in v1.12.3

There were no significant user-facing fixes in this release.

Fixed in v1.12.2

Ref # Resolution
29955 For Citrix clients, the UI option to view a presentation in a separate window has been removed as this feature is not supported in these clients.

Fixed in v1.12.1

Ref # Resolution
32814 Resolved an issue when the Connect desktop app for Windows was not already running, whereby clicking a pexip:// or pexip-provision:// link did not trigger the app to open, and clicking it twice prompted the app to open as a blank screen.

Fixed in v1.12

Ref # Resolution
31611 The toolbar will now wrap when required to accommodate additional plugin icons.
31495 Resolved an issue with provisioned Connect desktop apps using AD FS SSO for authentication whereby if the app became unregistered, it would need to be re-provisioned in order to re-register.
30498 Resolved an issue whereby settings enabled via branding were not always applied until after the page was reloaded.
30299 Resolved an issue where under some circumstances when a participant is previewing a presentation from a vertical monitor, the previewed image went off screen.
30086 Resolved an issue where in some circumstances the Connect desktop app window would not close.
29899 When changing the layout, the currently selected layout is now indicated.
29887 When an incoming audio-only call is answered with video, the call no longer fails.
29813 Opening an invalid pexip-auth link will no longer result in an error.
29811 Calls to an alias that does not include a hostname will now result in a user-facing error message.
29364 When two or more participants perform the same action on another participant at almost the same time, the second and subsequent participants will no longer see an error.
29339 Participant names in chat messages in end-to-end encrypted calls now use the name provided by IDP authentication.
29130 Resolved an issue whereby when a call from a participant into a Virtual Meeting Room was transferred to an end-to-end encrypted call, the participant may see the spinning animation instead of the welcome screen while waiting for other participants to connect.
25868 Resolved an error with microphone sampling when enabled via branding.

Known limitations

Ref # Limitation

Call history and preferences data for versions 1.8.x, and 1.9.1 and later of the Connect desktop app for Windows are stored in a folder under C:\Users\<user>\AppData\Roaming called Pexip Infinity Connect. All other versions (i.e. versions 1.7.x and earlier, and v1.9.0) store this data in the same directory in a folder called pexip-infinity-connect.

This means that after upgrading from a version that stores data in one folder to a version that stores data in a different folder, call history and preferences will be lost. To work around this, after installation, copy the contents of the previous folder (i.e. pexip-infinity-connect or Pexip Infinity Connect ,as applicable) into the new folder.

Note that upgrades between versions that use the same folder for storing data are not affected.


The Connect desktop app may not attempt to re-register if it de-registers while minimized.
18119 Long display names are truncated when there is space available to show the full name.


In some cases when sharing Office apps, the Connect desktop app does not capture all portions of the application window. The workaround is to share the entire desktop rather than those specific applications.