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Viewing participant status

To see a list of all the current conference participants across all Pexip Infinity services, go to Status > Participants. This shows a list of all participants; to view a particular participant's details, click on the Participant alias.

When viewing a participant's details you can also use the controls at the bottom of the page to:

  • Mute the participant
  • Disconnect the participant from the conference
  • Transfer the participant to another conference

To view historical information on participants after a conference has finished, see Viewing historical information about participants.

Participant details

The following information about each participant is available:

Field Description
Participant alias

The name of the user or the registered alias of the endpoint.

Click on the participant alias to view detailed information about the call.

Service name

The name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Test Call Service or Call Routing Rule. For Pexip Distributed Gateway calls, the rule name is followed by a unique identifier to distinguish between separate calls.

Connect time * The date and time that signaling was established between the participant's endpoint and Pexip Infinity.
Duration

The length of time since this participant joined the conference or accessed the service.

Display name The name that has been configured on the participant's endpoint.
Destination alias *

For participants that have dialed in to the conference or service themselves, this is the alias that they dialed.

For participants that have been dialed out to manually or automatically from a Virtual Meeting Room or Virtual Auditorium, this is the alias of the endpoint that was dialed.

System location The system location of the Conferencing Node to which the endpoint is connected.
Signaling node The IP address of the Conferencing Node to which the endpoint is connected. This Conferencing Node will be handling the call signaling but may or may not be handling the media (for more information, see Handling of media and signaling in locally distributed conferences).
Media node The IP address of the Conferencing Node that is handling the call media for this endpoint (for more information, see Handling of media and signaling in locally distributed conferences).
Service type *

Virtual Meeting Room, Virtual Auditorium, Virtual Reception, or Gateway: the participant has successfully accessed the service indicated.

PIN collection IVR: the participant is currently accessing the Interactive Voice Response screens (where they are asked to enter a valid PIN).

Waiting for Host: the participant is being shown a holding screen while they wait for a conference Host to join.

Insufficient Capacity Screen: the participant is being shown a holding screen indicating that they cannot join the conference due to a lack of capacity on Pexip Infinity, or because the service's participant limit has been reached.

Insufficient Licenses Screen: the participant is being shown a holding screen indicating that they cannot join the conference due to a lack of available licenses on Pexip Infinity. For more information, see Insufficient licenses.

Invalid License Screen: the participant is being shown a holding screen indicating that they cannot join the conference because there are no valid licenses available on Pexip Infinity. For more information, see Invalid license.

Role

Host indicates that either:

  • the conference has no PINs configured (in which case all participants will have a role of Host)
  • the participant accessed the conference using the Host PIN.

Guest indicates that the participant accessed the conference using the Guest PIN.

Unknown indicates that either:

  • the participant is at the PIN entry screen and has not yet successfully entered a PIN
  • the participant is connected via a Lync / Skype for Business meeting (these participants will appear in the Infinity Connect participant list with a role of External).

For more information, see About PINs, Hosts and Guests.

License count * The number of licenses consumed by this participant. Media participants consume 1 license but API-only participants (e.g. Infinity Connect users who are not sending media) do not consume a license.
License type * The type of license used, either "Port" (audio/video participant), "Audio" (audio-only participant — only applies if the system has audio licenses installed, otherwise port licenses are used for audio-only calls) or "None" (presentation or control only).
Is presentation stream supported * Indicates whether the endpoint is able to support a separate media stream for presentations negotiated by H.239 or BFCP.
Is presenting Indicates whether the endpoint is currently sending a presentation stream.
Is muted Indicates whether the endpoint's audio has been muted (using an Infinity Connect client, the Administrator interface, or by a third party using the Pexip API).
On hold * Indicates whether the endpoint has been put on hold (usually by the endpoint user).
Streaming or recording device * Indicates if the participant is a streaming or recording device.
Protocol * The communication protocol being used by the endpoint.
Call direction *

In: the call was placed by an external endpoint and received by Pexip Infinity.

Out: the call was placed by Pexip Infinity to an endpoint or other device.

Bandwidth (kbps) * The maximum bandwidth, in kbps, negotiated for use between the Conferencing Node and the endpoint. Actual bandwidth used is shown in the Media streams section (Tx bitrate and Rx bitrate).
Encryption * Indicates whether the media stream being sent to and from the Conferencing Node towards the endpoint is encrypted.
Vendor * Information about the endpoint's manufacturer and software.
Remote IP address * The IP address of the system from which signaling from this endpoint is being sent and received. This may be the endpoint itself, or it may be a call control system if one is in use in your network.
Remote port * The port on the system from which signaling from this endpoint is being sent and received.
Call ID *

A unique identifier that can be used to trace the call in the administrator log and support log.

Select View call logs to see a filtered view of the support log showing only events containing this Call ID.

Calls made via the Virtual Reception generate two separate participant calls but these both have the same Call ID.
Calls made via the Pexip Distributed Gateway generate separate participant calls with different Call IDs.

* Only displayed when you have selected an individual participant to view.

Media streams

Media stream details are displayed when you view the details of an individual participant. (Note that media streams are not displayed for any Lync / Skype for Business participants that are connected to a Lync / Skype for Business meeting in a Fusion call.)

Type

Indicates whether the information is for the Audio, Video, or Presentation stream.

When viewing the stream details of a completed call you may see multiple instances of each stream type (for example, if the participant had started presenting, stopped and then started presenting again). For in-progress calls you can only see a maximum of one instance of each stream type (reflecting what the participant is currently doing).

Note that a presentation stream is not shown for Infinity Connect clients that are sending or receiving still images or PDF pages (as opposed to screen sharing, or receiving full motion presentation).

Start time The date and time that the media stream started.
Node The address of the Conferencing Node handling the media.
Tx codec

The format used by the Conferencing Node to encode the media stream being sent to the endpoint.

Off indicates that no decodable media for this stream has been received in the last 10 seconds or so from the codec. For example, for an Infinity Connect client being used for presentation only, there will be no video transmitted.

Off stage indicates that the participant is currently not being shown in the main video or thumbnails, so Pexip Infinity is not attempting to decode the media stream.

If this field is blank, this may mean that Pexip Infinity has negotiated which codec to use but it is yet to receive any media from the endpoint to determine which codec it is actually sending.

Tx bitrate (kbps) The quantity of data currently being sent from the Conferencing Node to the endpoint, in kilobits per second.
Tx resolution The display resolution of the image being sent from the Conferencing Node to the endpoint.
Tx packets sent The total quantity of packets sent from the Conferencing Node to the endpoint since the start of the conference.
Tx packets lost

The total quantity of packets sent from the Conferencing Node but not received by the endpoint.

This value is reported to the Conferencing Node by the endpoint. Endpoints that do not support RTCP are not able to supply this information, so the value will always be 0.

Tx jitter (ms)

The variation in the expected periodic arrival of packets being sent from the Conferencing Node to the endpoint, in milliseconds.

This value is reported to the Conferencing Node by the endpoint. Endpoints that do not support RTCP are not able to supply this information, so the value will always be 0.

Rx codec

The format used by the Conferencing Node decode the media stream being sent from the endpoint.

Off indicates that no decodable media for this stream has been received in the last 10 seconds or so from the codec. For example, for an Infinity Connect client being used for presentation only, there will be no video transmitted.

Off stage indicates that the participant is currently not being shown in the main video or thumbnails, so Pexip Infinity is not attempting to decode the media stream.

If this field is blank, this may mean that Pexip Infinity has negotiated which codec to use but it is yet to receive any media from the endpoint to determine which codec it is actually sending.

Rx bitrate (kbps) The quantity of data currently being received by the Conferencing Node from the endpoint, in kilobits per second.
Rx resolution The display resolution of the image being received by the Conferencing Node from the endpoint.
Rx packets received The total quantity of packets received by the Conferencing Node from the endpoint since the start of the conference.
Rx packets lost The total quantity of packets sent from the endpoint but not received by the Conferencing Node.
Rx jitter (ms) The variation in the expected periodic arrival of packets being received by the Conferencing Node from the endpoint, in milliseconds.