Using the Pexip Infinity Administrator interface

After you have run the installation wizard, all further configuration should be done using the Pexip Infinity Administrator interface.

This topic covers:

Accessing the Pexip Infinity Administrator interface

The Pexip Infinity Administrator interface is hosted on the Management Node. To access this:

  1. Open a web browser and type in the IP address or DNS name that you assigned to the Management Node using the installation wizard (you may need to wait a minute or so after installation is complete before you can access the Administrator interface).
  2. Until you have uploaded appropriate TLS certificates to the Management Node, your browser may present you with a warning that the website's security certificate is not trusted. You should proceed, but upload appropriate TLS certificates to the Management Node (and Conferencing Nodes, when they have been created) as soon as possible.

    The Pexip Infinity Conferencing Platform login page will appear.

  3. Log in using the web administration username and password you set using the installation wizard.

You are now ready to begin configuring the Pexip Infinity service and deploying Conferencing Nodes.

As a first step, we strongly recommend that you configure at least 2 additional NTP servers or NTP server pools to ensure that log entries from all nodes are properly synchronized. For details, see Syncing with NTP servers.

You can also configure the Pexip Infinity platform to authenticate and authorize login accounts via a centrally managed LDAP-accessible server, such as a Windows Active Directory LDAP server.

It may take some time for any configuration changes to take effect across the Conferencing Nodes. In typical deployments, configuration replication is performed approximately once per minute. However, in very large deployments (more than 60 Conferencing Nodes ), configuration replication intervals are extended, and it may take longer for configuration changes to be applied to all Conferencing Nodes (the administrator log shows when each node has been updated).

Setting the session timeout

By default, Pexip Infinity Administrator interface sessions will time out after 30 minutes of inactivity. You can modify the Management web interface session timeout setting via the Global settings page (Platform > Global settings). You can also disable timeouts completely by deselecting the Enable management web interface session timeout setting.

Changing the display language

The Pexip Infinity Administrator interface supports localization, meaning it can be displayed in different languages. The v22 release includes the following languages:

  • English (default)
  • Simplified Chinese
  • Russian

To select the language used for the Pexip Infinity Administrator interface, you must edit the language preferences within your browser settings. You must then refresh your browser for the changes to take effect.

You can edit your browser's language preferences as follows:


  1. Select the control button at the top right of the screen.
  2. Select Settings.
  3. Select Show advanced settings.
  4. In the Languages section, select Language and input settings....

Internet Explorer

  1. Select the Tools button at the top right of the screen.
  2. Select Internet options.
  3. At the bottom of the window, select Languages.


  1. Select the Firefox button at the top left of the screen.
  2. Select Options > Options.
  3. Select the Content tab and in the Languages section, select Choose....


The Pexip Infinity Administrator interface displays all times (except for those in the Administrator log and Support log, and usage graphs) in your local time. This is obtained from the timezone configured on the computer you are using to access the Administrator interface. So for example, if you are sitting in an office in London and you log in to a Management Node that is located in New York, call start and end times will be shown in London time.

The timezone being used will always be shown in brackets after the time, in the format 2015-02-25 22:00:12 (GMT).

Logs (and usage graphs, which are based on the information in the logs) are always shown in UTC because of the distributed nature of the Pexip Infinity platform. Logs use the format 2015-02-24T23:16:33.019+00:00.

Pexip Infinity Management Node and Conferencing Node VMs use the UTC timezone, and all logs are in UTC. Do not attempt to change the timezone on these systems. Note however that the administrator web interface uses your local time. For more information, see Timezones.

Getting help

There are two types of help integrated into the Pexip Infinity Administrator interface:

Field-level help

By default, most configuration fields will show an explanation of the field underneath the input area. You can turn these explanations on or off by clicking on the icon on the bottom right of the page.

Context-sensitive help

From any page, clicking on the Help link at the top right of the page will open a new browser window showing the online Pexip Infinity Administrator Guide, which will be opened to the section that relates to the page you are on. From there you can use the table of contents on the left-hand side of the help window to navigate and view the entire guide. There is also a search box at the top right of the browser window which you can use to search for individual words or phrases.

Contacting support

If you cannot find the information you require, contact your Pexip authorized support representative. Technical support for software issues is available while under a valid support contract and running a Pexip Infinity version no more than 2 software releases behind the current release. Software bug fixes will only be provided in either the current or the next major release of software.