Viewing historical information about participants
To see a list of all the calls made to the Pexip Infinity platform, go to . This shows a list of all calls made to the 5,000 most recent completed conferences. To view details of a particular call, click on the Participant alias.
To view information on participants currently connected to Pexip Infinity, see Viewing participant status.
The following table lists the information shown for each participant. Note that some information, such as the Call ID, is not always available for participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet.
|Perceived call quality
A graphical representation of the participant's call quality over time.
A blue line at the top of the graph indicates Good, down to a red line at the bottom which indicates Terrible. The percentage number indicates the amount of the call where the quality is perceived as Good or OK (above the line in blue). For example:
Note that a call quality of Unknown is reported for all calls of less than 20 seconds duration, and all calls over RTMP (of more than 20 seconds duration) always report a call quality of 100% Good, as they are placed over TCP.
See media statistics and perceived call quality for more information.
The name of the user or the registered alias of the endpoint.
Click on the participant alias to view detailed information about the call.
The name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Media Playback Service, Test Call Service or Call Routing Rule. For Infinity Gateway calls, the rule name is followed by a unique identifier to distinguish between separate calls.
Selectto view the historical status of the conference, and optionally to replay the conference graph.
The perceived overall quality of the call.
See media statistics and perceived call quality for more information.
|Start time||The date and time that the participant's call reached Pexip Infinity.|
|End time||The date and time that the participant's call ended.|
The length of time that the participant was connected to Pexip Infinity. This includes time connected to the Virtual Meeting Room or Virtual Auditorium and any time spent at the Virtual Reception or PIN entry screens.
|Display name||The name that has been configured on the participant's endpoint.|
||The alias that the participant dialed to access the service. If the participant included a PIN number in the dial string, this would also be included in the alias shown here.|
|System location||The system location of the Conferencing Node to which the endpoint is connected. However, when the participant is connected to a Proxying Edge Node, this is the location of the Transcoding Conferencing Node that is processing the conference media for this participant.|
|Proxying system location
The system location of the Proxying Edge Node that is handling the call, if applicable.
||The IP address and name of the Conferencing Node to which the endpoint is connected. This node is handling the call signaling but may or may not be handling the call media (for more information, see Handling of media and signaling in locally distributed conferences).|
|Media node||The IP address and name of the Transcoding Conferencing Node that is processing the call media for this participant (for more information, see Handling of media and signaling in locally distributed conferences).|
|Media proxying node
||The IP address and name of the Proxying Edge Node that is proxying the call media for this participant, if applicable.|
Indicates whether the participant was connected to a Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Test Call Service or the Infinity Gateway.
|Protocol||The communication protocol used by the endpoint.|
Host indicates that either:
Guest indicates that the participant accessed the conference using the Guest PIN.
Unknown indicates one of the following:
For more information, see About PINs, Hosts and Guests.
The number of licenses consumed by this participant. Media participants consume 1 license but API-only participants (e.g. Connect app users who are not sending media) do not consume a license.
Participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet, do not consume a license.
The type of license used, either:
In: the call was placed by an external endpoint and received by Pexip Infinity.
Out: the call was placed by Pexip Infinity to an endpoint or other device.
||The maximum bandwidth, in kbps, negotiated for use between the Conferencing Node and the endpoint. Actual bandwidth used is shown in the Media streams section (Tx bitrate and Rx bitrate).|
|Streaming or recording device
||Indicates if the participant is a streaming or recording device.|
||Indicates whether the media stream being sent to and from the Conferencing Node towards the endpoint is encrypted.|
||Information about the endpoint's manufacturer and software.|
|Remote IP address
||The IP address of the system from which signaling from this endpoint is being sent and received. This may be the endpoint itself, or it may be a call control system if one is in use in your network.|
||The port on the system from which signaling from this endpoint is being sent and received.|
Selectto see a filtered view of the support log showing only events containing this Call ID.
Selectto see a condensed view of the call signaling messages in the support log for this Call ID.
Calls made via the Virtual Reception generate two separate participant calls but these both have the same Call ID.
|Disconnect reason||The reason that the call was disconnected. This is provided by either the endpoint or Pexip Infinity, depending on how the call was terminated. For more information, see Disconnection reasons.|
|Authenticated by an Identity Provider||Indicates whether the participant was required to authenticate in order to join the conference. For more information, see About participant authentication.|
|Identity Provider||The name of the Identity Provider with which the participant successfully authenticated.|
Indicates whether this participant used direct media when connected to this VMR.
See Direct media (end-to-end encrypted calls) for more information.
Media stream details are displayed when you view the details of an individual participant. Note that media streams are not displayed for any participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Meet.
For standard transcoded calls this section is labeled "Conferencing Node media streams" and the Tx and Rx statistics are shown from the perspective of the Conferencing Node (and the descriptions in the table below are written from that perspective). For direct media calls this section is labeled "Client media streams" and the statistics are instead shown from the perspective of the client participant.
Indicates whether the information is for the Audio, Video, or Presentation stream.
When viewing the stream details of a completed VMR call you may see multiple instances of each stream type (for example, if the participant had started presenting, stopped and then started presenting again). For in-progress VMR calls you only see a maximum of one instance of each stream type (reflecting what the participant is currently doing).
In gateway calls to an externally-hosted conference you may see a separate stream for every resolution/frame rate being sent.
Note that a presentation stream is not shown for Connect apps that are sending or receiving still images or PDF pages (as opposed to screen sharing, or receiving full motion presentation).
|Start time||The date and time that the media stream started.|
|End time||The date and time that the media stream ended.|
|Node||The address of the Transcoding Conferencing Node handling the media.|
|Tx codec||The format used by the Conferencing Node to encode the media stream being sent to the endpoint.|
|Tx bitrate (kbps)||The quantity of data currently being sent from the Conferencing Node to the endpoint, in kilobits per second.|
|Tx resolution||The display resolution of the image being sent from the Conferencing Node.|
|Tx framerate||The video frame rate per second being sent from the Conferencing Node.|
|Tx packets sent||The total quantity of packets sent from the Conferencing Node to the endpoint since the start of the conference.|
|Tx packets lost||
The total quantity of packets sent from the Conferencing Node but not received by the endpoint.
This value is reported to the Conferencing Node by the endpoint. Endpoints that do not support RTCP are not able to supply this information, so the value will always be 0.
The format used by the Conferencing Node to decode the media stream being sent from the endpoint.
Off indicates that no decodable media for this stream has been received in the last 10 seconds or so from the codec. For example, for a Connect app being used for presentation and control-only, there will be no video transmitted.
Off stage indicates that the participant is currently not being shown in the main video or thumbnails, so Pexip Infinity is not attempting to decode the media stream.
Telephone event may be displayed if an audio codec that use silence suppression (such as G729B) is muted and sends DTMF.
If this field is blank, this may mean that Pexip Infinity has negotiated which codec to use but it is yet to receive any media from the endpoint to determine which codec it is actually sending.
|Rx bitrate (kbps)||The quantity of data currently being received by the Conferencing Node from the endpoint, in kilobits per second.|
|Rx resolution||The display resolution of the image being received by the Conferencing Node.|
|Rx framerate||The video frame rate per second being received by the Conferencing Node. This can fluctuate over time as it is measured by the Conferencing Node.|
|Rx packets received||The total quantity of packets received by the Conferencing Node from the endpoint since the start of the conference.|
|Rx packets lost||The total quantity of packets sent from the endpoint but not received by the Conferencing Node.|