Viewing historical information about participants

To see a list of all the calls made to the Pexip Infinity platform, go to Status > Participant history. This shows a list of all calls made to the 5,000 most recent completed conferences. To view details of a particular call, click on the Participant alias.

To view information on participants currently connected to Pexip Infinity, see Viewing participant status.

The following table lists the information shown for each participant. Note that some information, such as the Call ID, is not always available for participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet.

Field Description
Perceived call quality *

A graphical representation of the participant's call quality over time.

A blue line at the top of the graph indicates Good, down to a red line at the bottom which indicates Terrible. The percentage number indicates the amount of the call where the quality is perceived as Good or OK (above the line in blue). For example:

Note that call quality is not reported for calls made over RTMP.

See media statistics and perceived call quality for more information.

Participant alias

The name of the user or the registered alias of the endpoint.

Click on the participant alias to view detailed information about the call.

Service name

The name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Test Call Service or Call Routing Rule. For Pexip Distributed Gateway calls, the rule name is followed by a unique identifier to distinguish between separate calls.

Select View conference to view the historical status of the conference, and optionally to replay the conference graph.

Call quality

The perceived overall quality of the call.

See media statistics and perceived call quality for more information.

Start time The date and time that the participant's call reached Pexip Infinity.
End time The date and time that the participant's call ended.
Duration

The length of time that the participant was connected to Pexip Infinity. This includes time connected to the Virtual Meeting Room or Virtual Auditorium and any time spent at the Virtual Reception or PIN entry screens.

Display name The name that has been configured on the participant's endpoint.
Conference alias * The alias that the participant dialed to access the service. If the participant included a PIN number in the dial string, this would also be included in the alias shown here.
System location The system location of the Conferencing Node to which the endpoint is connected. However, when the participant is connected to a Proxying Edge Node, this is the location of the Transcoding Conferencing Node that is processing the conference media for this participant.
Proxying system location *

The system location of the Proxying Edge Node that is handling the call, if applicable.

Signaling node * The IP address of the Conferencing Node to which the endpoint is connected. This node is handling the call signaling but may or may not be handling the call media (for more information, see Handling of media and signaling in locally distributed conferences).
Media node The IP address of the Transcoding Conferencing Node that is processing the call media for this participant (for more information, see Handling of media and signaling in locally distributed conferences).
Media proxying node * The IP address of the Proxying Edge Node that is proxying the call media for this participant, if applicable.
Service type *

Indicates whether the participant was connected to a Virtual Meeting Room, Virtual Auditorium, Virtual Reception, Test Call Service or the Pexip Distributed Gateway.

Protocol The communication protocol used by the endpoint.
Role

Host indicates that either:

  • the conference had no PINs configured (in which case all participants had a role of Host)
  • the participant accessed the conference using the Host PIN.

Guest indicates that the participant accessed the conference using the Guest PIN.

Unknown indicates one of the following:

  • the participant reached the Virtual Reception but did not proceed to a Virtual Meeting Room or Virtual Auditorium
  • the participant reached the PIN entry screen but did not successfully enter a PIN
  • the call was via the Pexip Distributed Gateway.

For more information, see About PINs, Hosts and Guests.

License count *

The number of licenses consumed by this participant. Media participants consume 1 license but API-only participants (e.g. Infinity Connect users who are not sending media) do not consume a license.

Participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet, do not consume a license.

License type *

The type of license used, either:

  • Port: audio/video participant.
  • Audio: audio-only participant — only applies if the system has audio licenses installed, otherwise port licenses are used for audio-only calls)
  • Not required: a presentation and control-only participant, or a participant directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet.
Call direction *

In: the call was placed by an external endpoint and received by Pexip Infinity.

Out: the call was placed by Pexip Infinity to an endpoint or other device.

Bandwidth (kbps) * The maximum bandwidth, in kbps, negotiated for use between the Conferencing Node and the endpoint. Actual bandwidth used is shown in the Media streams section (Tx bitrate and Rx bitrate).
Streaming or recording device * Indicates if the participant is a streaming or recording device.
Encryption * Indicates whether the media stream being sent to and from the Conferencing Node towards the endpoint is encrypted.
Vendor * Information about the endpoint's manufacturer and software.
Remote IP address * The IP address of the system from which signaling from this endpoint is being sent and received. This may be the endpoint itself, or it may be a call control system if one is in use in your network.
Remote port * The port on the system from which signaling from this endpoint is being sent and received.
Call ID *

A unique identifier that can be used to trace the call in the administrator log and support log.

Select View call logs to see a filtered view of the support log showing only events containing this Call ID.

Select View log summary to see a condensed view of the call signaling messages in the support log for this Call ID.

Calls made via the Virtual Reception generate two separate participant calls but these both have the same Call ID.
Calls made via the Pexip Distributed Gateway generate separate participant calls with different Call IDs.

Disconnect reason The reason that the call was disconnected. This is provided by either the endpoint or Pexip Infinity, depending on how the call was terminated. For more information, see Disconnection reasons.
* Only displayed when you have selected an individual participant to view.

Media streams

Media stream details are displayed when you view the details of an individual participant. Note that media streams are not displayed for any participants who are directly connected to an externally-hosted conference, such as a Microsoft Teams or Skype for Business meeting, or Google Hangouts Meet.

Type

Indicates whether the information is for the Audio, Video, or Presentation stream.

When viewing the stream details of a completed call you may see multiple instances of each stream type (for example, if the participant had started presenting, stopped and then started presenting again). For in-progress calls you can only see a maximum of one instance of each stream type (reflecting what the participant is currently doing).

Note that a presentation stream is not shown for Infinity Connect clients that are sending or receiving still images or PDF pages (as opposed to screen sharing, or receiving full motion presentation).

Start time The date and time that the media stream started.
End time The date and time that the media stream ended.
Node The address of the Transcoding Conferencing Node handling the media.
Tx codec The format used by the Conferencing Node to encode the media stream being sent to the endpoint.
Tx bitrate (kbps) The quantity of data currently being sent from the Conferencing Node to the endpoint, in kilobits per second.
Tx resolution The display resolution of the image being sent from the Conferencing Node to the endpoint.
Tx packets sent The total quantity of packets sent from the Conferencing Node to the endpoint since the start of the conference.
Tx packets lost

The total quantity of packets sent from the Conferencing Node but not received by the endpoint.

This value is reported to the Conferencing Node by the endpoint. Endpoints that do not support RTCP are not able to supply this information, so the value will always be 0.

Rx codec

The format used by the Conferencing Node to decode the media stream being sent from the endpoint.

Off indicates that no decodable media for this stream has been received in the last 10 seconds or so from the codec. For example, for an Infinity Connect client being used for presentation and control-only, there will be no video transmitted.

Off stage indicates that the participant is currently not being shown in the main video or thumbnails, so Pexip Infinity is not attempting to decode the media stream.

Telephone event may be displayed if an audio codec that use silence suppression (such as G729B) is muted and sends DTMF.

If this field is blank, this may mean that Pexip Infinity has negotiated which codec to use but it is yet to receive any media from the endpoint to determine which codec it is actually sending.

Rx bitrate (kbps) The quantity of data currently being received by the Conferencing Node from the endpoint, in kilobits per second.
Rx resolution The display resolution of the image being received by the Conferencing Node from the endpoint.
Rx packets received The total quantity of packets received by the Conferencing Node from the endpoint since the start of the conference.
Rx packets lost The total quantity of packets sent from the endpoint but not received by the Conferencing Node.