Enabling and disabling chat messages

Conference participants who use a chat-enabled client can send messages and share links with each other within a Virtual Meeting Room or Virtual Auditorium, and when calling each other directly via the Infinity Gateway. Supported clients include Skype for Business clients and Pexip's own Connect apps.

Chat support is enabled by default and is configurable on a platform-wide and per-conference basis. By default, Pexip Infinity does not log or retain the contents of any chat messages.

To configure chat at the platform level:

  1. Go to Platform > Global settings.
  2. From within the Connectivity section, deselect or select Enable chat.

You can also override the global setting on a per conference basis if required. To do this:

  1. Go to Services > Virtual Meeting Rooms, Services > Virtual Auditoriums or Services > Scheduled Conferences.

  2. From within the Advanced options section, choose one of the Enable chat options:

    Default: Use global chat setting.

When chat is disabled, Connect apps do not show the chat window.

Providing chat to participants using unsupported clients

Conference participants who are not using one of the supported clients are not able to read or send chat messages.

However, if they have access to a web browser they can use the Connect web app to join the conference without video or audio. This will give them access to the chat room, plus the ability to view and share presentations, view the participant list, and (if they are Host participants) control aspects of the conference.

For more information on using and administering the Connect apps, see Introduction to Connect apps.