Disconnecting participants from a conference

There are several ways to disconnect a participant from a conference: Using the Administrator interface, Using Connect apps and Using DTMF. Each of these options is described below.

Using the Administrator interface

Disconnecting a single participant

To use the Pexip Infinity Administrator interface to disconnect a single participant from a conference:

  1. Select the participant. You can do this in two ways:
    • Go to Status > Participants and select the participant to disconnect.
    • Go to Status > Conferences and select the Virtual Meeting Room or Virtual Auditorium that the participant is in. From the Participants tab, select the participant to disconnect.
  2. At the bottom right of the screen, select Disconnect.

Disconnecting all participants from a conference

To use the Pexip Infinity Administrator interface to disconnect all of the participants from a conference:

  1. Go to Status > Conferences and select the Virtual Meeting Room or Virtual Auditorium that the participants are in.
  2. At the bottom right of the screen, select Disconnect all.
  3. Select Yes, I'm sure to confirm.

All participants will be disconnected and the conference will no longer be active.

Using Connect apps

You must be a Host participant in the conference to use this feature.

Disconnecting a single participant

To use a Connect app to disconnect a participant:

  • Webapp3
  • Webapp2/desktop/mobile clients

From the Participants tab, hover over the participant's name; additional icons will appear. Select Remove. You'll be asked to confirm that you want to disconnect that participant.

The participant who is removed sees a message saying that another participant disconnected them.

From the participant list, select the participant's name and then select Disconnect.

Host participants using a Connect app can also use the command /disconnect [participant].

Disconnecting all participants

To use a Connect app to disconnect all participants, including yourself:

  • Webapp3
  • Webapp2/desktop/mobile clients

From the User menu at the top right of the screen select Settings. From the Meeting settings tab select Disconnect all.

From the top of the side panel, select Control and then select Disconnect all.

Host participants using a Connect app can also use the command /disconnectall.

Using DTMF

If DTMF controls have been enabled, Host participants can terminate the conference by disconnecting all participants, including themselves. The default DTMF entry to do this is ## but this may have been customized. For more information, see Using a DTMF keypad to control a conference.