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Configuring Virtual Reception IVRs

To create or edit a Virtual Reception IVR service:

  1. Go to Service configuration > Virtual Receptions.
  2. To create a new Virtual Reception, select Add Virtual Reception, or to edit an existing Virtual Reception, click on its name.

    The following options are available:

    Option Description
    Name Enter the name you will use to refer to this Virtual Reception.
    Creation time This read-only field shows the date and time at which this record was first configured.
    Description An optional field where you can add details about the Virtual Reception.
    Theme

    Select the theme to apply to this Virtual Reception. For more information, see Customizing images and voice prompts using themes.

    If you leave this blank, the default Pexip theme will be used.

    Advanced options
    Destination alias regex match

    An optional regular expression used to match against the alias entered by the caller into the Virtual Reception. If the entered alias does not match the expression, the Virtual Reception will not route the call.

    If this field is left blank, any entered alias is permitted. For more information, see Restricting or transforming the aliases entered into a Virtual Reception.

    Destination alias regex replace string

    An optional regular expression used to transform the alias entered by the caller into the Virtual Reception. (Only applies if a regex match string is also configured and the entered alias matches that regex.)

    Leave this field blank if you do not want to change the alias entered by the caller.

    Maximum inbound call bandwidth (kbps) Enter a value in this field to limit the bandwidth of media being received by Pexip Infinity from each individual participant dialed in to this Virtual Reception. For more information see Restricting call bandwidth.
    Maximum outbound call bandwidth (kbps) Enter a value in this field to limit the bandwidth of media being sent from Pexip Infinity to each individual participant dialed in to this Virtual Reception. For more information see Restricting call bandwidth.
    Conference capabilities

    Allows you to limit the media content of calls that are connected via the Virtual Reception service. For more information, see Controlling media capability.

    Default: Main video + presentation.

    Service tag This optional field allows you to assign a unique identifier to this service, which you can then use to track use of the service. For more information, see Tracking usage with a service tag.
    Lync / Skype for Business server

    Select a Lync / Skype for Business server only if this Virtual Reception is to act as an IVR gateway to scheduled and ad hoc Lync / Skype for Business meetings. You must then ensure that your Call Routing Rule that routes calls to your Lync / Skype for Business environment has Match against full alias URI selected and a Destination alias regex match in the style .+@example.com.*

    For more information, see Configuring Pexip Infinity as a Lync / Skype for Business gateway.

    Lync / Skype for Business meeting lookup location

    This is an optional field used in conjunction with the Lync / Skype for Business server setting. If specified, a Conferencing Node in this system location will perform the Lync / Skype for Business Conference ID lookup on the Lync / Skype for Business server. If a location is not specified, the IVR ingress node will perform the lookup.

    Aliases
    Alias: #1
    Alias Enter the alias that participants will dial to access the Virtual Reception.
    Description An optional description of the alias. This is useful if the Virtual Reception has more than one alias.
    Add another alias Select this option if you want the Virtual Reception to be accessible by more than one alias. For more information, see Using multiple aliases to access the same service.
  3. Ensure that every Virtual Meeting Room and Virtual Auditorium that you want to be accessible from this Virtual Reception has an alias in the form of a number. To do this:
    1. Go to either Service configuration > Virtual Meeting Rooms or Service configuration > Virtual Auditoriums.
    2. Select the name of the Virtual Meeting Room or Virtual Auditorium.
    3. In the Aliases section at the bottom of the page, enter the number to be used to access this Virtual Meeting Room or Virtual Auditorium from the Virtual Reception.

      To allow Lync / Skype for Business clients to use Virtual Receptions, you must ensure that the target VMR is configured with at least one alias in the form of a SIP URI that is routable by the Lync / Skype for Business client. (This is in addition to the digits-only VMR alias used by the Virtual Reception.) Pexip Infinity chooses the first alias in the VMR's configuration that is a valid SIP URI; it also replaces the selected alias's domain with the ​Pexip Infinity domain (for Lync / Skype for Business integration)​ (from the relevant system location or global setting as appropriate, if configured).

    4. Select Save.

Example

In this example we want to allow participants to access any of our Virtual Meeting Rooms or Virtual Auditoriums as audio-only participants using a telephone (to allow for situations where they do not have access to a video endpoint), by making a local, toll-free telephone call to one of the numbers we have provisioned.

Step 1: Create a Virtual Reception

In order to support this, we create the following Virtual Reception:

Option Input Notes
Name Toll-free Virtual Reception access This single Virtual Reception will be accessible globally by local toll-free numbers.
Description Allow users to dial a local telephone number and then select a VMR.  
Aliases
Alias: #1

Alias

Description

15556789

US toll-free number

The first alias is the telephone number that participants in the US will dial to access the Virtual Reception.
Alias: #2

Alias

Description

441116789

UK toll-free number

The second alias is the telephone number that participants in the UK will dial to access the Virtual Reception.
Alias: #3

Alias

Description

612226789

Australia toll-free number

We continue to add as many aliases as we need, one for each local telephone number that can be used.

Now whenever participants dial any of the numbers shown above they will be taken to the same central Virtual Reception.

Step 2: Add aliases to Virtual Meeting Rooms and Virtual Auditoriums

Next, we need to ensure that our Virtual Meeting Rooms and Virtual Auditoriums are accessible from the Virtual Reception. To do this, we add a new, unique numeric alias to each Virtual Meeting Room and Virtual Reception. In this example, we want participants to be able to access Alice's Virtual Meeting Room by entering 25423 on their keypad, and the All Hands Virtual Auditorium by entering 25499, so we edit these services as follows:

Alice's VMR

Option Input Notes
Name Alice's VMR  
Description Alice's personal meeting room  
Aliases
Alias: #1

Alias

Description

meet.alice.jones@example.com

URI for Alice's VMR

This is the existing alias for Alice's VMR.
Alias: #2

Alias

Description

25423

Number for Alice's VMR when accessing via the Virtual Reception.

We add this new alias to the existing VMR configuration.

All Hands Virtual Auditorium

Option Input Notes
Name All Hands  
Description Virtual Auditorium for All Hands conference  
Aliases
Alias: #1

Alias

Description

all-hands@example.com

URI for All Hands conference

This is the existing alias for the All Hands conferences.
Alias: #2

Alias

Description

25499

Number for All Hands when accessing via the Virtual Reception.

We add this new alias to the existing Virtual Auditorium configuration.

Now Alice can tell participants to join her VMR by doing any of the following:

  • dialing meet.alice.jones@example.com
  • from the US, dialing 15556789 and then entering 25423
  • from the UK, dialing 441116789 and then entering 25423.

Likewise, participants can join an All Hands conference by doing any of the following:

  • dialing all-hands@example.com
  • from the US, dialing 15556789 and then entering 25499
  • from the UK, dialing 441116789 and then entering 25499.