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Creating and editing aliases

Aliases are the strings that users dial to access Pexip Infinity services - Virtual Meeting Rooms, Virtual Auditoriums, Virtual Receptions and Test Call Services. Each alias is associated with a single service, but a service can have more than one alias - for more information, see Using multiple aliases to access the same service.

To add a single alias to an existing service, go to Service configuration > Aliases and click Add Alias. This will take you to the Add Alias page.

You can also add a new alias while creating or editing a service. For further information, see Configuring Virtual Meeting Rooms, Configuring Virtual Auditoriums, Configuring Virtual Reception IVRs and Configuring the Test Call Service.

When adding or editing aliases from the Add Alias page, the options are:

Option Description
Service Select the name of the Virtual Meeting Room, Virtual Auditorium, Virtual Reception or Test Call Service that will be accessed when participants dial this alias.
Alias

The alias that, when received by Pexip Infinity, will cause it to route the call to this service (Virtual Meeting Room, Virtual Auditorium, Virtual Reception or Test Call Service).

The alias entered here must match exactly the alias as it is received by Pexip Infinity. Wildcards and regular expressions are not supported.

In most cases, the alias received by Pexip Infinity will be the same as the alias that the conference participant dialed from their endpoint, but there are some exceptions, described in About aliases.

You may also want to define multiple aliases for the same service to ensure that it can be accessed by devices and protocols that enforce specific alias formats — for more information, see Using multiple aliases to access the same service.

Description An optional description of the alias. This is useful if you have more than one alias for a service.